Customer Support Jobs in Los Angeles

39

Senior Manager, Customer Success Operations

PatientPop
Santa Monica
20 hours ago
+27
As the Senior Manager of Customer Success Operations, you will build and scale internal operations to drive success across a rapidly growing CS organization, including Onboarding, Professional Services, Customer Success Management, Retention, and Customer Support. You will directly manage an evolving team that currently includes two Salesforce Administrators, a Trainer, and a Junior Business Analyst. In partnership with internal stakeholders, you will gather business requirements, oversee technical projects, improve processes, analyze results, and enable training.

Customer Service Dispatcher

Clutter
Greater LA Area
1 day ago
+16
Clutter’s operations team has built an outstanding centralized support experience for our movers, drivers, warehouse team, operations leaders and customers. We are looking for an adaptive Customer Service Dispatcher to work cross-functionally with our top-notch Care and Operations teams, maximize labor utilization and maintain a high level of quality of service to our customers. This is a full-time position that is based out of our office in the Fox Hills area of Los Angeles, near LAX.

Client Success Manager, ContentQ

Nativo
Greater LA Area
2 days ago
+16
Partner with clients to understand their current and future content strategy and business goals to translate that into actionable insights. Empower customers to connect their goals and challenges with solutions in the platform, providing product adoption and education. Work to onboard clients via technical tag implementation. Partner with internal team members (Sales Planning, Sales) to upsell clients on paid media opportunities and additional platform services. Lead client meetings, including implementation, training, adoption and strategic insights. Collaborate with the Product & Engineering Team to enhance the platform’s product features and capabilities based on client feedback. Work closely with the Director of Client Success to identify post-sale opportunities and process improvements as client adoption evolves.

Temporary Customer Service Associate

Prodege LLC
El Segundo
2 days ago
+24
Answer live chat, e-mails and phone support from our users and assist them while meeting quota (200 cases/day). Troubleshoot user issues and questions with a positive and friendly attitude. Collaborate on team decisions. Respond to all chat inquires throughout the workday while answering e-mails and phone support.  Communicate clearly and professionally via live chat and e-mail. Work efficiently with all departments to ensure customer inquiries are resolved in a timely manner.

Head of Customer Support

SoLo Funds
Greater LA Area
2 days ago
+19
We are hiring a Customer Success Manager to help transform the digital lending space. We believe that lending and borrowing money should be easy, fulfilling, and fun. You’ll work closely with our head of product, engineers, and CEO to develop thoughtful experiences to facilitate financial transactions between peers. We’re a scrappy group, driven by the desire to change peer to peer lending through user-focused design. At our company’s stage, the impact you can have is huge.

Customer Support Associate

LeafLink
Hollywood
3 days ago
LeafLink is seeking a Customer Support Associate to join our growing team. You will work directly with our clients as well as our Client Success, Engineering, and Business Development teams to grow our business, troubleshoot software issues, improve our product, answer ZenDesk support tickets and retain users. Together with the other members of the Client Success team, you will train our clients, tackle tough issues, and help lead our company into new territories. 

Director of Client Experience

LeafLink
Hollywood
3 days ago
LeafLink is seeking an highly experienced Director of Client Experience & Support to join our fast-growing team. In this role you will be responsible for managing LeafLink’s Client Experience & Support Teams that will be doubling in size by mid next year and will be tasked with managing LeafLink’s relationships with the largest cannabis brands and retailers in the industry, creating a network effect across the LeafLink platform, and setting a new standard on how the industry conducts business. This role is highly collaborative, requires creative thinking, sales expertise, and an understanding of all product offerings and platform features on LeafLink. This role reports to our Vice President of Sales and will require you to interface directly with our executive, product, engineering and sales teams while leading our client experience and customer support teams on a daily basis. You need to be a self-starter who is comfortable with change, enjoys a very fast pace, and can juggle many tasks and deadlines. 

Customer Success Manager

PatientPop
Santa Monica
6 days ago
+27
The Customer Success Manager position is the foundation point of the Customer Success Management team at PatientPop. As a Customer Success Manager, you will be responsible for the overall success and retention of PatientPop Customers. The CSM will be expected to proactively reach out to customers in order to: guide customer program success and strategy, conduct recurring...

Customer Retention Representative

PatientPop
Santa Monica
6 days ago
+27
At PatientPop, we believe healthcare providers should focus their attention on delivering quality care to patients. That's why we devised a solution that allows providers to build a thriving practice, without being tied down by the burdens of business growth. We've helped thousands of providers since our founding in 2014. Along the way, we cultivated an incredible work environment — one of the best, according to Great Place to Work. Our dedicated

DIRECTOR OF CLIENT SERVICES

TaskUs
Santa Monica
6 days ago
+22
As our Director of CS, you will manage one or two strategic campaigns and (as needed) non-strategic accounts, both new and existing, through the client lifecycle and ensure that all campaign metrics/SLAs are met and all clients are highly satisfied with the teams’ performance.

Customer Success Manager

Laserfiche
Greater LA Area
6 days ago
+14
Description Laserfiche is looking for a pioneering Customer Success Manager to work on the ground floor and help retain, grow and empower customers and resellers of the SaaS line of business. This individual will help grow Customer Success, acting as a critical member of a growing and dynamic team responsible for building and supporting Laserfiche’s newly launched Cloud product.  We are seeking a dynamic individual who has proven SaaS customer

Senior Software Support Engineer

Director, Technical Support

El Segundo
1 week ago
We help 3PLs operate more efficiently, FASTER! Keeping up with the massive increase in online retail activity and the growth in supply chain logistics can be very difficult. That’s why we have dedicated ourselves to making it easy to manage inventory, automate routine tasks, and deliver complete visibility to 3PLs and their customers. 3PL Central offers the most trusted comprehensive WMS platform for managing these businesses. As the proven

Style Customer Experience Representative

FabFitFun, Inc.
Greater LA Area
1 week ago
+12
Daily maintenance of Zendesk, all inbound CS tickets, as well as inbounds from subsequent sources such as FFF Community, social channels and direct email. Become a product guru to successfully track, manage and deliver a resolution to customer requests. Weekly completion of new customer Style Profiles as well as any Style Profile updates needed. Be sales focused by maximizing all customer contact opportunities to provide product knowledge and increase KR. Assist manager in developing and enhancing customer loyalty and KR while building long-lasting personal relationships with our VIP customers. Work with other Customer Service team members to promote customer satisfaction. Employ a creative aptitude and vision to recognize, understand, and respond to the needs of e-commerce customers.

Customer Support Representative

Procore Technologies
Greater LA Area
1 week ago
+24
Procore's Customer Support Representatives are responsible for walking customers through the process of achieving their goals with the software. Support responds to telephone and web inquiries and provides user guidance, troubleshooting steps, and promotes Procore’s products and services. This position is based in our Carpinteria, CA office. We’re looking for candidates to join us immediately. What you’ll do Acquire a thorough understanding of

Guest Services Specialist (Remote)

Squeeze
Greater LA Area
1 week ago
+12
We’re Squeeze, a feel-good company, from the Founders of Drybar.  Our mission is to use the power of massage to improve the health and happiness of our guests (and team members!), so they can be their best selves. We are committed to ensuring your experience with us is positive, rewarding and fulfilling.  A bit about us: Squeeze was designed to modernize the massage experience. Our revolutionary app-based booking and payment platform simplifies

Operations Support Specialist Temp - Saatchi Art

Leaf Group
Santa Monica
1 week ago
We are looking for an Operations Support Specialist Temp to join our team. You must be able to work a minimum of one weekend day between Monday – Sunday, typically 9am-6pm (working remotely is optional on weekends). This is a paid, temporary position and will be evaluated further based on performance and business need.

Editorial Customer Support Rep Temp - Performance…

Leaf Group
Santa Monica
1 week ago
The Editorial Customer Support Representative is responsible for providing customer support to our freelance editorial team. The ideal candidate should be a proactive self-starter with a mastery of the English language. This is a temp role starting at 32 hours a week.

Operations Support Specialist Temp - Saatchi Art

Leaf Group
Santa Monica
1 week ago
We are looking for an Operations Support Specialist Temp to join our team. You must be able to work a minimum of one weekend day between Monday – Sunday, typically 9am-6pm (working remotely is optional on weekends). This is a paid, temporary position and will be evaluated further based on performance and business need.

Customer Experience Associate

JOANY
Greater LA Area
1 week ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Client Service Representative

Deluxe Entertainment
Greater LA Area
1 week ago
This position provides meals and drinks for the clients and employees.   They will also maintain the cleanliness and organization of the edit rooms, kitchen and lobby areas.  Strong interpersonal skills and the ability to interact politely with clients/employees both in person and over the phone are required.

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