Los Angeles Tech Jobs and Startup Jobs

64

Director of Customer Success

NuORDER
Greater LA Area
6 hours ago
The Customer Success team is responsible for the satisfaction, strategy, value-delivery, retention and growth of NuORDER’s customers. Reporting to the VP of Customer Success, the Director of Customer Success will own the oversight and management of our mid-market customer segment. This will include: overseeing a team of Account Managers globally, managing to quarterly gross and net retention targets, driving process to scale our organization

Customer Success Specialist - SLP

SimplePractice
Greater LA Area
22 hours ago
+10
We’re looking for a friendly, eager-to-learn Product Specialist with a background in the field of Speech Language Pathology to join our customer success team. SimplePractice is built for our customers, and supporting their success is our top priority. We strive to provide unparalleled support and encourage our customers to always let us know how we can improve our products. If you are interested in using your experience in speech-language

Field Operations Manager

Clutter
Greater LA Area
22 hours ago
+16
We are looking for driven and high-performing leader with a passion for process to oversee a team of Field Operations Supervisors responsible for day-to-day moving and storage operations throughout Los Angeles, Orange County, and San Diego. This person will directly manage, train, and coach approximately 5-8 Supervisors and indirectly manage 150+ hourly Associates. This role reports directly to the Regional Manager of Southern CA.

Director, Global Member Experience

Honey
Greater LA Area
23 hours ago
+42
Design and scale the Member Experience team to support a variety of products and services with 24x7 availability across email, chat, and phone. Build processes that enable the right work to be handled by the right people, ensuring that our members consistently have great experiences when they reach out. Work with the Product team to identify opportunities to improve our products, build and improve tooling, and otherwise prevent or simplify future work. Identify and fix communication breakdowns, operational inefficiencies, and other factors that prevent the Member Experience team from being a well-oiled machine. Level up and support operational managers so that they can effectively ensure high standards of service Rapidly scale the team using a combination of local hires and outsourcing.

Account Manager

Postie, Inc.
Marina Del Rey & Playa Vista
1 day ago
+13
Help Postie disrupt the largest out of home advertising channel! Postie is changing the way brands engage with the direct mail channel. Engaging customers through the mail is now as dynamic and quantitative as the most powerful digital channels. Headquartered in Playa Vista, Los Angeles, we are looking for account managers to join our growing team working with the most innovative consumer brands and marketers. Our foundations are in quant

Workforce Manager, Customer Experience

FabFitFun, Inc.
Greater LA Area
2 days ago
+12
FabFitFun is looking for an exceptionally talented Workforce Manager, Customer Experience to join our energetic Customer Experience Team. In this role, you will have the opportunity to be the driving force behind managing an efficient schedule for our dynamic Customer Experience workforce and teams, located in Los Angeles and the Philippines.

Senior Manager, Strategy and Operations

Snap Inc.
Greater LA Area
3 days ago
+47
We’re looking for a Senior Manager to join Team Snapchat! You will directly shape the advertiser experience and the adoption of our advertising platform. You will manage the Ads product quality and business support teams, and will design and execute on how we service and support our customers (both directly with advertisers and our internal sales team). The goal is to help our advertisers get value from our ads platform quickly, leading to increased engagement and value. You will play a critical role in shaping, influencing, and building the advertiser experience at Snapchat. You are comfortable with an ‘all hands on deck’ environment and roll up your sleeves as habit.

Customer Success Manager, Enterprise

ServiceTitan Inc.
Greater LA Area
3 days ago
+21
Enterprise Customer Success Managers at ServiceTitan are exceptional project managers who partner closely with the largest and most successful home service companies in the United States to ensure they are realizing the incredible value of our software. They are important members of the core team, influence the company's continued success, and help shape the future of the service industry. They actively manage and develop a portfolio of Home Services companies and play a key role in ensuring company revenue. This role is located in Atlanta, Georgia. 

Customer Assurance (CAP) Manager

Voice of the Customer Manager

Director, Customer Success Management

Customer Experience Associate

JOANY
Greater LA Area
3 days ago
+15
JOANY is on a mission to make buying and using health insurance simple and transparent, with a level of service and experience that is unprecedented in this industry.  We are looking for an outstanding Customer Experience Associate to join our team.  About The Role As a member of the CX team, you’ll be responsible for understanding and delivering against all expectations on time every time. We move fast, and we move smart. You are comfortable

Account Coordinator

Deluxe Entertainment
Greater LA Area
4 days ago
The Account Coordinator is vital to the order management department, and provides day-to-day support for an Account Manager(s). The Account Coordinator focuses 80% on fulfilling the customer’s orders and 20% with administrative tasks. The Account Coordinator’s main responsibility is to work with operations to ensure the customers' orders are fulfilled within acceptable OTD and defect free. Any Account Coordinator external communication is working with the studios and other content customers, receiving purchase orders and interpreting them, creating work orders to initiate work, researching assets and tracking assets.

Junior GL Specialist - Spanish

iHerb LLC.
Pasadena
4 days ago
+39
The Junior Global Logistics Specialist will accomplish tasks under the Global Logistics Supervisor’s guidance. This position will coordinate, in English plus other foreign languages, with various domestic and international logistics companies to ensure outbound shipments are processed fast and economically. 

Managing Account Director, Customer Success

SteelHouse
Culver City
3 days ago
+27
Account Director who is able to take the lead in developing and executing campaign strategies, as well as enable advertisers to increase their conversion rates and overall ROAS. If you want a great opportunity in a company that is revolutionizing the digital advertising industry – this is for you.

Partner Development Associate

Dave.com
Greater LA Area
4 days ago
+16
If you ever found yourself paying $40 for a cup of coffee (and you’re not insane) then you’re already familiar with the $33B problem we’re trying to solve - overdrafts (https://www.bloomberg.com/news/articles/2017-08-04/bank-overdraft-fees-are-here-to-stay). To fight against that, Dave helps you budget for your upcoming expenses and lets you advance a portion of your paycheck with no interest. Instead of charging interest or predatory fees,

Integrations Consultant

Procore Technologies
Greater LA Area
5 days ago
+24
We’re looking for a Integrations Consultant to join our Client Services team. In this role, you’ll ensure that all clients are successful with their custom integrations using the Procore API. You’ll be actively involved in a broad spectrum of activities including technical integration consulting, integration design and development, business workflows, team collaboration, and client relationship building. As an Integrations Consultant at Procore,

Customer Success Manager, Enterprise

Customer Success Executive

Flowspace
Culver City
5 days ago
+19
About Flowspace: Flowspace provides on-demand warehousing for businesses. Our modern software enables customers and warehouses to manage inventory between the manufacturer, carrier, warehouse, and consumer. We are transforming a $100-billion warehousing and logistics market by providing flexibility in storage space and service terms, removing cumbersome integrations, and providing an end-to-end solution under a single platform. Flowspace is

Customer Retention Specialist

OnPoint Global
Greater LA Area
5 days ago
+13
A BVMedia Customer Retention Specialist is responsible for retaining customers who request to discontinue or downgrade services. This individual will resell the benefits and value of BVmedia’s products and services either inbound and/or outbound. They must also positively position BVMedia products against competitive program offerings. In addition, the Customer Retention Specialist easily relates to the customers, thinks and exercises sound judgment, and acts responsibly in the customers’ and the company’s interest. Communicating effectively with customers is of paramount importance to re-energize the customer experience. Professionalism is necessary for success in supporting the goals of our organization.

Compliance Analyst

Fair.com
Santa Monica
6 days ago
+19
Fair’s Compliance Team is looking for a dynamic individual to assist with responding to customer complaints, managing third party vendor relationships, and providing support in building out its compliance management system. This individual needs to think independently, be a stickler for the details and support the team where needed. In this role, you'll perform a wide variety of critical compliance support and administrative tasks. The team works collaboratively with various stakeholders across the organization to handle various compliance responsibilities. 

Customer Support Engineer

People.ai
Marina Del Rey & Playa Vista
6 days ago
About People.ai People.ai is the AI platform for data-driven sales and marketing. We give sales leaders a complete picture of sales activities and leverage AI to help them manage their teams based on hard data, rather than assumptions. Marketing teams gain visibility into how their leads move through the funnel after being passed to sales, allowing them to attribute sales activity to the right leads, campaigns, and opportunities. With AI, People

Customer Success Specialist -West LA

SimplePractice
Greater LA Area
6 days ago
+10
Triage incoming customer support emails to other specialty agents, answering up to 30% of all new emails. Help your team answer all incoming inquiries in 60 minutes or less, continually striving for swifter response time. Answer customer chats, phone calls, and hold live screen sharing sessions with customers. Lead live Q&A product orientation sessions and 1 to 1s. Work with the support team to identify patterns in support emails and keep an eye out for bugs or problems with the software. Take ownership of routine problems with intuitive problem-solving skills, and escalate high-risk problems to our Support Team Lead.

Senior Customer Success Manager

SteelHouse
Culver City
6 days ago
+27
SteelHouse, one of the fastest growing online advertising companies in the country, is looking for an Senior Customer Success Manager who is able to learn quickly on the job and work well under pressure. LA-based, with a cool company vibe, SteelHouse is looking for the right, highly motivated person to join our Customer Success team. If you want a great opportunity in a company that is revolutionizing the online display advertising industry – this is for you. The Customer Success team is a group of adtech enthusiasts who specialize in driving outcomes for our client portfolio. The Customer Success team is seeking a highly-detail oriented individual who is accountable for owning the client facing relationship, and the revenue portfolio assigned to their account assignments. The Customer Success Manager is also tasked with ensuring operational excellence around platform adoption, execution, which will in turn mitigate churn.

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