Head of Global Technical Support
Greater LA Area
AppOnboard is currently seeking a tech minded Head of Global Technical Support who is able to architect and implement solutions; build and sustain a service-oriented team; and ensure flawless, on-time delivery of customer support needs. As Head of Global Technical Support, you will provide strategic direction, leadership, development, and management across a worldwide Technical Support team. You will build teams both in the United States and Internationally to cover our worldwide customer footprint in a way the addresses the need for support and access within the customers own time zone. You will devise tools, documentation, processes and a support structure to ensure operational excellence and customer success.