Product Manager, Digital Experience
Greater LA Area
Connect the physical (our stores, team members and the locations our customers order to and from) with the digital (our app and web experiences); partner with Product, Experience Design, Engineering, and Data teams to define requirements and create best-in-class digital ordering products. Examples include delivery, catering, group ordering, voice ordering, among others.
Build customer profiles, write user stories, manage development lifecycle, and conduct usability tests in partnership with Experience Design and Engineering teams.
Own roadmap for digital ordering-focused product backlog including planning, prioritization, stakeholder communication, delivery, launch, and measurement.
Negotiate product trade-offs impacting cost, schedule and usability to improve user experience.
Evaluate and drive vendor selection according to requirements for order and menu platforms to enable the company to scale.
Research and synthesize industry, technology, market and competitive trends to build expertise and identify new product opportunities.
Operationalize and help write the playbook market entry strategy of new and existing ordering products and strategies.
Evaluate user feedback and integrate key insights back into the organization.