Implementation / Activation Specialist
Greater LA Area
Support a valuable service that restaurants need, managing their online ordering businesses within the Ordermark platform.
Work with both client and third parties to consolidate platforms
Remotely configure and troubleshoot client's equipment or simply educate clients.
Escalate issues to the next tier of support, or arrange dates, times & access appointments for service calls.
Update self-help documents so clients/employees can try to fix problems themselves.
Use knowledge of company products, services, and policies to assist callers with inquiries, complaints, or problems.
Use Active Listening skills to understand the reason for their call, address all questions or complaints, and provide an accurate and efficient response.
Follow established troubleshooting procedures, including use of appropriate resources and desktop tools.
Make sales or recommendations for products or services that may better suit client needs.