Senior Director, Global Recoveries
1 hour ago
In this role, you will be responsible for building and managing on-site teams responsible for collections operations with direct accountability for recoveries performance, full cycle personnel management, quality of service, and budget management. You will be responsible for successful execution collections strategies, including tests, omni-channel collections, account segmentation, and new technologies. Additionally, you will have direct responsibility for hiring, performance management, scheduling, and incentive strategies. Finally, you will be responsible for managing quality assurance programs, performance reporting, and continuous improvement projects.