Customer Success Coordinator
Greater LA Area
As Coordinator for the Insurance Specialists team, you’ll manage the calendar and scheduled appointments of Insurance Specialists and our customers’ 1 to 1 sessions, confirming appointments to assure attendance and following up on missed appointments. You’ll manage the technology we use (Zoom and Google Hangouts) to conduct meetings both internal and with customers. You’ll reach out to customers who’ve submitted feedback through various sources to offer further assistance, survey for details, and collect data that will assist us in improving our services. Your contribution to the Customer Success team will also involve contacting and surveying customers, and assisting with responding to basic customer email inquiries about SimplePractice - pre-sale questions, using our software, product inquiries, etc...