Provide superior technology assistance to users in a timely manner, including setup, configuration, and basic explanation via in-person or remotely via phone, e-mail, slack, and RDC.
Complete basic requests on first contact, and follow through longer projects to completion.
Ensure workstations, phones and software function properly and reliably.
Ensure all new employees are set up properly and are assisted with the on-boarding process, including application of user licenses.
Maintain a complete inventory and stock of all assets: hardware, software, printers, and other technology assets.
Support conference room A/V systems with meeting troubleshooting and support.
Participate and contribute in weekly infrastructure team meetings to review help desk tickets accomplished and those that are in the queue, review system performance and availability metrics as well as analyze issues.