Trust & Safety Data Analyst at Snap

Snap Inc. is a camera company. We believe that reinventing the camera represents our greatest opportunity to improve the way people live and communicate. Our products empower people to express themselves, live in the moment, learn about the world, and have fun together.

Snapchat is the camera used by over 150 million people every day to Snap with family, watch Stories from friends, see events from around the world, and explore expertly curated content from top publishers. In short, we are a passionate team working hard to build the best platform in the world for communication and storytelling. 

We’re looking for a Trust & Safety Data Analyst to join Team Snapchat! Working closely with the Trust & Safety team, you will analyze workflow patterns, data, and reporting behavior to optimize our processes, improve user experience, implement technical solutions, and optimize algorithms. Working from our Venice, CA headquarters, you’ll collaborate with Customer Operations, Engineering, and Product Management to find and solve problems to keep our Snapchatters safe by using data to motivate people to action.

What you’ll do:

  • Work cross-functionally to develop tools that will identify and surface abusive behavior across the platform
  • Identify automation opportunities to mitigate abusive behavior
  • Enhance our operational workflows via process improvements
  • Use data to give voice to problems that need more attention

What we’re looking for:

  • BA/BS in Math, Statistics, Economics, Computer Science, or other quantitative field
  • 5+ years of relevant experience
  • Understanding of statistical analysis, and has some experience with packages such as R, MATLAB, SPSS, SAS, Stata, etc
  • Experience designing and enhancing workflows
  • Profound data manipulation experience, including work with excel and/or SQL and visualization software (tableau, etc.)
  • Experience in one or more of the following areas: Coding (e.g., C/C++, Python, Java), Databases and Querying (e.g., SQL, MySQL, MapReduce, Hadoop), Front End Development (e.g., HTML, JavaScript, CSS), Statistical Analysis (e.g., R, Stata, SPSS, SAS)
  • Fluency in SQL, data manipulation, and trend analysis using various software (spreadsheets, Tableau, looker)
  • Excellent project management experience with adherence to tight deadlines and shifting priorities
  • Able to work cross-functionally across an organization with a track record of using data to influence and drive decisions
  • Experience working within a Trust & Safety environment strongly preferred
  • A passion for Snapchat, online safety, and creativity!

 

At Snap, we believe that having a team of diverse backgrounds and voices working together will enable us to create innovative products that improve the way people live and communicate. Snap is proud to be an equal opportunity employer, and committed to providing employment opportunities regardless of race, religious creed, color, national origin, ancestry, physical disability, mental disability, medical condition, genetic information, marital status, sex, gender, gender identity, gender expression, pregnancy, childbirth and breastfeeding, age, sexual orientation, military or veteran status, or any other protected classification, in accordance with applicable federal, state, and local laws. If you have a disability or special need that requires accommodation, please don’t be shy and contact us at [email protected].

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