Senior Manager Business Continuity

| Greater LA Area

We are UMG, the Universal Music Group. We are the world's leading music company. In everything we do, we are committed to artistry, innovation and entrepreneurship. We own and operate a broad array of businesses engaged in recorded music, music publishing, merchandising, and audiovisual content in more than 60 countries. We identify and develop recording artists and songwriters, and we produce, distribute and promote the most critically acclaimed and commercially successful music to delight and entertain fans around the world.

 

The Senior Manager of Business Continuity reports to the Senior Director of Business Continuity and Emergency Planning and Preparedness. The Senior Manager delivers and maintains the Enterprise Business Continuity initiatives, including integration of Emergency Response. This position is responsible for collaborating with key company stakeholders in Facility Administration, Legal Affairs, Human Resources, Global Communications, Global Travel, Risk Management, and other business units as needed to create, publish and manage Business Continuity Plans (BCP) and Emergency Response Plans (ERP) throughout the global enterprise. This includes continued development and implementation of the BCP/ERP framework, including Business Impact Analysis and Recovery Readiness. The Senior Manager will lead the effort in maintaining and establishing relationships with each business unit to understand their requirements and partner with them to identify critical business functions. This position will develop and deliver global BCP and ERP training and testing to ensure the continuity of critical business processes and employee safety. The Senior manager will support other efforts in the SecOps & Business Resiliency team and work closely with other team members in the Global Security Office (GSO).

 

Job Functions:

Management of the overall Business Continuity program

Execute, maintain and refine UMG's enterprise Business Continuity strategy and roadmap leveraging the GSO business resiliency framework

Assume responsibility for ensuring the development of continuity and emergency response plans by each of the regional or local recovery team leaders

Collaborate with multiple stakeholder groups and conduct Business Impact Analysis (BIA)

Collaborate with multiple stakeholders for plan approval; publish and distribute plans to appropriate team leaders, backups, other staff and a copy to offsite storage

Collaborate with Global-IT related Business Continuity activities and dependencies

Monitor the business recovery plans development and scheduled deliverables from each location

Author and conduct business continuity and incident response exercises for regions, countries, Incident Management Teams and Executive Leadership Team

Survey all locations worldwide to assess readiness, address gaps and maintain central repository of key stakeholders

Maintain visibility across the enterprise into business continuity and emergency preparedness, issues and trends that could impact the organization and its critical assets

Drive the socialization, adoption, implementation, ongoing maintenance and evolution of the resiliency program across the enterprise

Develop and lead the Emergency Preparedness Steering Committee with executive sponsors

Ensure maintenance of the plans through annual review and team leader updates as changes take place

Develop and give overview presentations internally and provide training to ensure continued readiness and awareness

Review and reconcile recovery plans. Schedule, attend, coordinate and conduct planned test. Document gaps, assign problem resolution to individual(s) and monitor to ensure corrective actions are completed

Develop and maintain maturity roadmap, training, metrics and key performance indicators that demonstrate readiness, enable identification of gaps and improve resiliency. Produce annual comprehensive assessment to ascertain the program effectiveness and provide recommendations for program improvement.

Job Requirements:

Skills/Abilities:

Proven knowledge of developing and executing business continuity and emergency response plans, policies and procedures for large global corporation or government institution.

Demonstrated track record of partnering with diverse groups within a large global corporate environment in developing business continuity and emergency response plans

Excellent written and oral communication skills

Self-motivated, detail-oriented with analytical and interpersonal skills

Good working knowledge of security operations, safety practices in a business environment and enforcement of procedures.

Ability to work under pressure and handle multiple project with tight deadlines across a global enterprise

Experience:

Seven or more years of experience handling business continuity, emergency preparedness and/or crisis management for a large global corporation

Demonstrated experience which includes developing and publishing emergency preparedness policies and procedures

Demonstrated experience which includes developing and publishing business continuity and emergency response plans

Demonstrated experience performing risk assessments and Business Impact Analyses, formal and informal for large global corporation

Demonstrated experience performing risk assessments

Organization of crisis management teams

Facilitation, development in business continuity and emergency response mock exercises

Experience developing awareness and training program on business continuity and emergency response planning

Experience in business continuity best practices, management systems and tool

Understanding of basic regulatory requirements such as ISO or OSHA and knowledge of industry standards

Program management experience delivering cross-group initiatives using collaborative approach in alignment with GSO business resiliency strategy

Experience working in entertainment industry a plus

Prioritization and problem-solving skills

Education:

DRI certification – Certified Business Continuity Professional (CBCP)

Four-year degree or work equivalent

BCI certification – Member, Business Continuity Institute (MBCI), or advanced BCI certification, or Association of Contingency or FEMA NIMS & ICS Certificates e.g. ICS – 100, 300, 700

Universal Music Group is an Equal Opportunity Employer.

 

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

 

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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