E-Commerce Logistics Specialist

| Greater LA Area

Founded in January 2011, Fame House is an award-winning digital strategy agency with offices in Philadelphia, New York and Los Angeles that's built to uniquely serve the needs of the modern music industry. Fame House's early foresight into crafting services around the new opportunities of connecting artists and fans online led them to help establish a new key role within the music ecosystem serving artists alongside labels, management companies, event companies and agents.

The E-Commerce Logistics Specialist works to implement, manage, and maintain efficient traffic coordinating, tracking and workflow systems to ensure a timely delivery and communication of all projects from inception to release of production. E-Commerce Logistics Specialist reports to the Sr Ecommerce Fulfillment Manager and will play a key role in helping to develop and maintain Fame House E-commerce client and vendor relations process.

Job Functions:

  • Collaborate with clients and vendors to ensure deadlines are met and all issues are effectively communicated and resolved
  • Assist with fulfillment rate card develop and implementation
  • Support D2C department with completion of ad-hoc client store and product requests
  • Communicate project-related issues, changes, variances and contingencies that may arise during projects; facilitate problem resolution with appropriate parties
  • Work closely with fulfillment partners, several warehouses, to streamline communication and quality control process
  • Work with Fulfillment team to track, problem solve issues. Assist in ideating and implementing new processes to prevent issues and improve operations
  • Liaise with customer service teams to proactively approach project issues insuring they have the latest details to work from to provide exemplary customer experiences

Job Requirements:

Skills/Abilities:

  • Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities.
  • Ability to comfortably manage multiple projects at a time, while staying on deadline and sustaining quality of work.
  • Ability to quickly and calmly react to changing organizational needs and deadlines, both internal and external.
  • Proactive and adept problem solver; ability to come up with inventive solutions on the fly.
  • Extremely detail oriented and organized.
  • Strong working knowledge of Product, inventory and order management systems
  • Very strong communication skills

Experience:

  • 1-3 years of experience working e-commerce and/or logistics

Education:

  • Bachelor's Degree in Business, MIS, Merchandising or a related field

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

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Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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