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Direct of Client Success

| Greater LA Area

Reports to: CEO

Manages: Account Leads, Delivery Team Members

Key Collaborators: Business Development, Marketing, Product Managers, Project Managers

Who We Are

At Sidebench we value open thinking, creative conflict, constant improvement, and we regularly "challenge the beast."

We believe that our overall success comes from the sum of our parts and we rely on a collaborative growth culture to create innovative products and first-in-kind technology. We harness the collective genius of our diverse team to co-invent the future, and we look forward to growing that collective genius with each new hire.

What We’re Looking For

We are looking for a Director of Client Services who will help Sidebench surprise and delight their clients at every turn. This role will be responsible for building new relationships and growing our current engagements.

The ideal candidate will work closely with our Delivery and Business Development teams to identify key opportunities with new and existing partners. To be successful in this role, the ideal candidate will be personable, build rapport quickly, and will be a natural leader.

Responsibilities

    • Work with the delivery team to ensure quality delivery across all of their projects
    • Set measurable expectations for account conversion and expansion and hold the team accountable to those measures
    • Set direction and vision for the overall lifespan of the account
    • Identify creative opportunities to expand Sidebench’s presence and create new value for existing client accounts
    • Partner with Account Leads to ensure strong relationships with their clients
    • Strategize with the business development team to identify key opportunities for account expansion
    • Frame and define the key value that Sidebench provides and disseminate that information to Account Leads to ensure strong relationships with clients
    • Perform quarterly account reviews to strategically plan our potential revenue streams
    • Help build case studies for sales enablement materials that communicate the unique value of Sidebench as a partner
    • Act as the lead account strategist across all accounts and function as a key partner and mentor to Account Leads
    • Own weekly Account standups to get a pulse on current account statuses

Requirements

    • Deep understanding of creative solutioning on custom software design & development projects (SDLC)
    • Expertise in building new relationships, growing existing relationships, and establishing rapport quickly
    • Experience building business cases while considering all potential risks
    • Ability to interface and build strong relationships with clients in and out of the office
    • Some travel may be required for this role, up to 5 days a month
    • Strong proficiency in networking and building out an expansive, focused contact list with C-level executives
    • Constant communication with current and potential clients via phone, text and email
    • Being a “cheerleader” for the team and also the client when celebrating respective wins
    • Confidence to navigate difficult relationships even when the odds of making a deal seem low

Qualifications

    • 3-5 years of experience managing multiple clients and multiple projects across various industries and disciplines
    • Proven organizational and planning skills and a great attention to detail
    • Prior experience managing multiple team members across various departments
    • Approachable demeanor with a knack for getting the best work out of their teammates and collaborators
    • A strong drive and a desire to learn and grow in a fast-paced environment
    • Prior experience using organization tools and utilization software
    • Experience with development of project plans for software products, experiential products and digital products
    • Expertise with account management and regular client touchpoints and interactions
    • The ability to creatively generate opportunities on existing accounts and lateral/non lateral business units
    • A persuasive and confident approach to collaborating with client executives & founders around tech-driven business opportunities
    • Full understanding of creative processes, development lifecycles, emerging tech and trends
    • Excellent presentation and communication skills, written and verbal
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • C++Languages
    • JavaLanguages
    • JavascriptLanguages
    • RubyLanguages
    • SwiftLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • Google AnalyticsAnalytics
    • AxureDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • JIRAManagement

Location

We're between Venice Blvd. and Washington Blvd. and within walking distance to Downtown Culver City, which is convenient for lunch and happy hours.

An Insider's view of Sidebench

How would you describe the company’s work-life balance?

Our work-life balance here is one of the best I've experienced in my career so far. People usually arrive between 9-10a each morning and leave between 5-7p every evening, and so long as you make all of your meetings and hit all your deadlines, no one's going to judge. Additionally, the unlimited vacation is a huge perk for all of us.

Keenan

People Operations Manager

How do you collaborate with other teams in the company?

A part of my role is taking a client’s set of requirements and scoping out potential engagements. It's essential I get feedback from multiple teams, including UX/UI/Tech, to better inform my conversations & identify the clients true needs. To do so, I set up solutioning meetings with all roles involved & we’ll collaborate to find the best options.

Chase

Business Analyst

How do your team's ideas influence the company's direction?

Team ideas define Sidebench’s direction. Our core company value ensures nothing less, "We harness the collective genius of our diverse team to co-invent the feature." By creating an environment of open thinking & celebrating creative conflict, the team knows it's their responsibility to define company direction. Their ideas make up Sidebench’s DNA.

RJ

Director of Product Delivery

What’s the vibe like in the office?

Motivating. You can tell that everyone here loves what they do and wants to work hard to make the best products possible for our clients. At the same time, everyone is very laid back and knows when it’s time to work and when it’s time to have fun.

Katherine

Jr. UX Designer

What are Sidebench Perks + Benefits

Sidebench Benefits Overview

No week at the office is the same, and every day presents a new opportunity. At Sidebench, we offer hungry, wide-eyed individuals the chance to grow their career, challenge the status quo, and co-invent the future of technology. While you’re here, you’ll receive mentorship from world class leaders and work with a team that’s as driven and forward-thinking as you are.

Health Insurance & Wellness Benefits
Health Insurance Benefits
You choose your healthcare provider of choice so you can keep your current doctor or choose a new one. We take care of the rest.
Retirement & Stock Options Benefits
401(K)
We use Guideline, an accessible and easy-to-use 401k provider, to help our employees save for the future.
Child Care & Parental Leave Benefits
Generous Parental Leave
The arrival of a new family member is exciting…. and exhausting. We get it — which is why we offer paid leave for both new moms and dads.
Vacation & Time Off Benefits
Unlimited Vacation Policy
A healthy work/life balance is the key to doing great work, and we believe in giving our brains ample time to recharge.
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
We value curiosity greatly, so we offer an education package that encourage employees to keep learning and growing.
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