Client Service/Operation’s Liaison

| Hollywood

WHO WE ARE

Tamara Mellon is a footwear brand spearheading the next generation of luxury. Our shoes are handcrafted in Italy, but sold at direct-to-women prices— eliminating the 6x retail markup of traditional luxury brands. We break all the rules of fashion by ignoring the seasonal calendar with monthly product drops, and adhere to a consumer-centric, women-first model. An outspoken advocate of women’s issues, Tamara Mellon is creating a community of like-minded, next gen consumers.

WHAT WE DO

Tamara’s essence and expertise combined with leading Italian craftsmanship creates a unique experience and product designed to lift women up and make them feel stronger. We are straightforward and honest and combine this with incredible one-of-a-kind service through complimentary shipping, returns, and our Cobbler Concierge.

WHO WE DO IT FOR

Our woman is strong, unapologetic, a little irreverent, and takes care of herself. We identify with the woman who is breaking down barriers, shattering glass ceilings, and reaching her full potential.

WHY WORK FOR US?

Tamara Mellon is leading a revolution in society and in business. Working with us means having the opportunity to share your voice, contribute to a fast-growing startup, and recreate what it means to be a luxury brand. We are looking for driven, passionate, and quick-learning talent.

Requirements

  • Manage inbound/outbound client communication (emails, phone calls, chat).
  • Proficient in Zendesk, Shopify and Liveperson.
  • Knowledge of warehouse management systems.
  • Support company/eCommerce in achieving all sales targets, operations goals, policies and procedures.
  • Seek to increase new client acquisition by leveraging various marketing tools such as social media platforms, digital outreach, referrals and networking.
  • Exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues.
  • Stay connected with clients and make targeted recommends based on shopping history and preferences.
  • Exceed clients’ expectations in addressing their needs and always put the customer first when resolving issues.
  • Ensure client service is always of the highest standards.

Benefits

  • Competitive salary
  • Medical, Dental and Vision
  • Fast-paced, energetic and entrepreneurial culture with long-term career development opportunities
  • Employee discount (you love shoes, right?)

*F/T position

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Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics

Location

7966 Beverly Blvd , Los Angeles, CA 90048

What are Tamara Mellon Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
We offer up to 12 weeks of paid maternity leave for new parents with at least six months of service.
Flexible Work Schedule
We believe in getting the job done, and getting the job done well. Office hours are up to each individual and team.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Company Outings
Fitness Fridays! We bond via fitness classes - on the company - each week.
Stocked Kitchen
Parking
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