Account Manager

| Santa Monica

As an Account Manager, you will be responsible for the overall success and retention of Medely Customers. The Account Manager will be expected to proactively reach out to customers in order to: guide customer success and strategy, conduct recurring business reviews, identify up-sell opportunities, and manage customer renewals.

The Account Manager must be versatile as they'll interact with different customers at different levels every day while working closely with different departments at Medely. If you pride yourself on being able to build relationships with anyone, creating an exceptional customer experience, and want to be a part of a fast-growing tech company, please apply.

Responsibilities:

Own the overall post-launch relationship with Medely customers
Increase customer platform usage and adoption
Ensure customer retention and contract renewal
Ensure customer satisfaction
Up-sell and uncovering new revenue opportunities
Develop, prepare, and nurture customers for advocacy
Work with customers to establish critical goals, key performance indicators and aid the customer in achieving their goals
Manage customer escalations

Skills and Experience:

Prior experience in customer/account management type roles ensuring customer satisfaction, adoption, and retention
Proven track record of managing customer escalations, balancing customer expectations and negotiating successful resolutions
Proven ability to manage multiple projects simultaneously while maintaining strict attention to detail
Ability to interact with client teams at various levels of technical and non-technical depth
Excellent verbal and written communication skills
Proficient in Word, PPT, Excel
Outstanding analytical, problem-solving, organization, prioritization and multitasking skills

Benefits:

Help lead one of the most successful and rapidly growing start-ups
Be exposed to fascinating learning experiences about how to build a company
Work with brilliant, motivated, and fun team members
Health Benefits

Read Full Job Description

Technology we use

  • Engineering
    • JavascriptLanguages
    • RubyLanguages
    • ReactLibraries
    • ReduxLibraries
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases

Location

Located at the 3rd St Promenade and 2 blocks from the beach, there are plenty of fun activities and options to enjoy all year round.

An Insider's view of Medely

What’s the vibe like in the office?

Medely has a laid back and fun office vibe! We’re in a gorgeous office with ocean views, music always playing, an open layout, and tons of snacks. Communication is key and often we are all hanging after work. Between spending time together and working on a concept that’s making a difference for hundreds of people, Medely's vibe is one to be envied.

Tamara

Customer Success Lead

How do you collaborate with other teams in the company?

Since we build out Medely’s app, it’s no surprise that we work closely every team in the office. Engineers are encouraged to brainstorm with others to find innovative solutions to their team’s needs. We get to pursue interesting and challenging projects while Medely becomes more effective at serving professionals nationwide. It’s a win-win!

Ryan

Backend Engineer

How does the company support your career growth?

We have very openminded Co-Founders who listen to the ideas of all employees. This enables us to create solutions that encourage personal and professional growth. I am confident here because I have been set up for success and am able to work together with coworkers to create processes that help make the company and platform more efficient.

Kaya

Account Manager

What is your vision for the company?

We believe healthcare staffing should be easy, transparent and that the professionals should be in control of their careers.

Caesar

VP of Business Operations

What makes someone successful on your team?

To be successful at Medely you need to be passionate, driven, and have a great attitude. We are big advocates of diversity and inclusion and we love how different we all are here. Bringing your personality to work and collaborating with others to create new and exciting solutions is valued and makes each individual successful!

Carrie

People Operations Manager

What are Medely Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Vacation & Time Off Benefits
Generous PTO
Medely employees receive 3 weeks of Paid Time Off
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Professional Development Benefits
Promote from within
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