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Account Manager

| Greater LA Area

We're WELL and we’re the modern communication platform for the $3 trillion healthcare industry. Using WELL, patients engage with their healthcare teams on their schedule and based on their preferences.

We are well-funded and growing quickly. More than 1,000,000 patients use our platform to communicate with their physicians and other healthcare professionals. Our investor’s portfolios include companies like Intercom, Wag, Uber, and SurfAir.

As an early employee joining our 50+ person team, you’ll have a unique opportunity to make a meaningful difference in people’s lives by improving their everyday interactions with their healthcare providers.

SUMMARY

At WELL, we are relentlessly focused on bringing innovation to the healthcare industry. We're looking for smart, out-of-the-box problem-solvers to join our Company. The Account Manager plays a major role in client success by helping improve client utilization, retention and overall client satisfaction.

Account Managers work alongside WELL’s experienced Customer Success team to fully engage the client at all levels, and execute specific initiatives designed to maximize business value for our clients. You will be responsible for establishing and building strong relationships with WELL’s customers, while also working with our internal teams, such as the Integration, Implementation, Product, Engineering, Sales, and Success teams. As the liaison between WELL and our clients, the Account Manager is a strong communicator and client advocate.

If you'd like to be at the forefront of healthcare and technology, like the idea of working with clients to ensure the highest level of satisfaction, usage and business impact, and you are excited at the prospect of joining a smart, driven, successful team... this may be the role for you.

WHAT YOU'LL DO

  • Ensure overall client satisfaction of new and existing clients
  • Proactively engage clients to support and drive adoption and usage of specific products and features within the WELL solution, ensuring maximum business benefits for the client
  • Act as both the Subject Matter Expert and product Super User for the existing client base
  • Grow Clients’ depth of understanding by providing training and/or mentoring on new and existing features
  • Keep accurate records about your conversations and customers of interest, and log detailed notes
  • Collaborate with an interdepartmental team of engineers, project managers, operations workers, and sales executives to ensure our clients are set up for success
  • Create a scalable, predictable stream of revenue for WELL as the company grows
  • Optimize customer accounts by improving engagement, adoption, and overall realized value.

REQUIREMENTS

  • 1+ years of experience in account management, business development, or other client relationship experience
  • Bachelor’s degree or equivalent
  • Healthcare Experience, 2+ years preferred
  • Superior communication, interpersonal and relationship building skills
  • Master multi-tasking skills and the ability to juggle it all while keeping cool and composed
  • Strong analytical skills and the ability to use data to drive decisions
  • Motivated self-starter with problem solving and issue resolution skills
  • Ability to think on your feet and thrive in a dynamic, start-up environment

BENEFITS

  • Full Health Benefits (Medical/Dental/Vision)
  • Generous equity package
  • Unlimited Vacation / PTO
  • Located in the heart of downtown Santa Barbara
  • Monthly commuter stipend
  • Fantastic company culture
  • Frequent happy hours and events
  • Stocked kitchen
  • Ergonomic desk setup
  • Dog friendly office
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • AsanaManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PardotCMS
    • Adobe CMS
    • Google AnalyticsCMS
    • Google AdsCMS
    • SalesforceCRM
    • MailChimpEmail
    • ZoominfoLead Gen

Location

Located in the heart of downtown Santa Barbara, just a 10 minute walk from the beach, and moments away from top eating and drinking establishments!

An Insider's view of Well Health, Inc.

What’s the vibe like in the office?

The WELL team is a group of lively, driven and hardworking individuals. There is always music playing and dogs hanging- making it truly enjoyable to come into the office. The environment is very collaborative and exciting. I feel valued and challenged every day- the 4pm beer from the office keg is always well deserved! 10/10 would recommend WELL!

Jess

Inside Sales Rep

What kinds of technical challenges do you and your team face?

As an integration engineer, I am exposed to working with different EHRs. Records kept by different facilities need to be interchangeable; the file formats and structure need to be consistent enough that they can be read by our software. I am always thrilled to use our tools in innovative ways to overcome the challenges of our healthcare IT industry

Stephanie

Integration Engineer

What makes someone successful on your team?

WELL’s Business Development Team is the foundation of our sales engine and secret sauce to the company’s incredible growth over the past few years. The most successful reps are hungry and creative. They exceed pipeline targets, crush activity metrics, and most importantly - elevate the team around them.

Tom

Business Development Manager

What is your vision for the company?

The average American spends more than $10K a year on healthcare, but customer service in medicine is rated the third-worst of any industry. We’re going to change that, giving patients delightful experiences, freeing the industry from clunky, obsolete communication practices, and making healthcare easier and more accessible—for everyone.

Guillaume

CEO

What are some social events your company does?

The social events WELL participates in vary from Socially Conscious to downright fun employee bonding time. Whether it's picking fruit to donate to homeless shelters or throwing an 80's themed party, WELL makes it easy to socialize outside of the office. Fantasy Football leagues, wine nights, soup kitchens, you name it, we do it!

Ali

Sr. Sales Enablement + Events Manager

What are Well Health, Inc. Perks + Benefits

Well Health, Inc. Benefits Overview

Full Health Benefits (Medical/Dental/Vision)
Generous equity package
Unlimited Vacation / PTO
Located in the heart of downtown Santa Barbara
Monthly commuter stipend
Fantastic company culture
Frequent happy hours and events
Stocked kitchen
Ergonomic desk setup
Dog friendly office

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Group brainstorming sessions
Open office floor plan
Diversity
Dedicated Diversity/Inclusion Staff
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Happy Hours
Pet Friendly
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
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