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Site Merchandiser

| Culver City

Back in 2011, MeUndies disrupted the $110B underwear industry when it launched the very first online underwear subscription service. Since then, the LA-based DTC company has inspired a passionate (some might say obsessed) community with its super-soft Undies and Loungewear that Buzzfeed describes as “actual heaven against your skin.”

Fast forward to today, and MeUndies has sold more than 9 million pairs of underwear and is profitable with double-digit YoY growth. The company has redefined the transactional subscription model with a more community-focused, Membership approach—putting an emphasis on long-lasting Member relationships through special perks.

With its continued innovation, MeUndies has managed to stay ahead of the curve and offers multiple purchase options (singles, packs, matching pairs, & membership). It opened its first flagship store in Los Angeles in 2018.

We are hiring our first Site Merchandising role, a pivotal player in our customer journey. In this role, you would be responsible for managing the content & site experience strategy for our customers who come to MeUndies.com. You work to make sure the right products are presented in the right way, at the right time, at the right price, and in the right combination with the right context to encourage web visitors to buy. This role will be responsible for website product merchandising; product and promotion management; and act as the e-commerce platform admin expert.

What you’ll do:

  • Develop strategy for and execute merchandising & editorial programming throughout the site, including: homepage, nav, categories/PLPs, PDPs, collection & landing pages, and other content areas, ensuring consistency across all touch-points; Support on-site product presentation and catalog data, and drive requirements into the search and browse experience Taxonomy, Navigation, Tagging, Attributes
  • Leverage e-commerce principles, analytics, and general business expertise to ensure the website merchandising effectively and to identify opportunities to improve conversion, product page view, cross-sell and add to cart rates, all to drive incremental engagement, sales, productivity and profitability.
  • Evaluate and maintain effective category groupings, sequencing, site search filtering and categorization strategies facilitating efficient search and reinforcing positive brand experience.
  • Support the business by leveraging e-commerce principles as well as general business expertise to ensure the website merchandising is optimized to reflect guest behavior and business priorities
  • Work closely with the merchandising group to understand merchandise needs and priorities and manage site execution with site merchandiser accordingly
  • Ensure consistency across the site across all customer touch-points including navigation, product layout, content strategies, linking strategies
  • Work closely with marketing to ensure seamless customer experience from all marketing channels
  • Develop and manage content strategy, layout and merchandise products across the site.
  • Be a subject-matter expert on the functionality and tooling necessary to create, manage and optimize the site layout.
  • Be customer-centric and focused on delivering seamless experiences across all platforms.
  • Update and maintain pricing and promotional marketing cadences
  • Partner with Merchandising, Engineering, Marketing & Creative for all appropriate brand and category initiatives and ensure proper execution on the site
  • Manage landing page testing strategy & execution
  • Manage site content and keywords to maximize relevant results within on- and off-site search. Review search results page to optimize conversion.
  • Participate in the refinement and evolution of the online shopping experience specifically around merchandise presentation
  • Work closely with campaign and program leads and cross-functional partners (including Design, Copy & Content, Marketing, Merchandising and Engineering teams) to align on seasonal program strategies and plans.
  • Partner with Engineering to influence development of new site features/functionality to support the best possible experience.
  • Monitor the live site daily to check for category navigation issues and opportunities and product accuracy
  • Hold a strong point of view of our customer’s needs, our site experience, the competitive landscape, and emerging trends.
  • Develop and coordinate plans to test and modify various site elements such as navigation, product merchandising, customer treatment, and more.
  • Monitor the site to ensure optimized performance around customer engagement and conversion across different customer types.
  • Provide regular competitive analysis.

What you have:

  • 5-7 years in e-commerce merchandising;
  • Previous eCommerce experience in a digital merchandising capacity
  • Strong passion for the customer and the brand
  • Experience with analyzing and reporting via web analytic tools (i.e. Adobe Analytics, Google Analytics). You know your way around a spreadsheet.
  • Has experience working in Web Content Management Systems. HTML and CSS a plus
  • Experience with SEO content and editorial site programming
  • Strong familiarity with Microsoft Office, particularly with Excel
  • Strong analytical and organizational skills.
  • Demonstrated the ability to multi-task and balance asks and needs across various stakeholders.
  • A proven track record of taking ownership, accountability and driving results
  • The ability to think strategically and execute tactically
  • Excellent interpersonal and communication skills
  • A deep understanding of customer behavior analytics both on site and across all marketing channels and tactics
  • A strong, creative problem solver who is self-motivated and tenacious when tackling tough issues


It's more than a job.

We have focused on building a team of people that emulates all of our core values. We look for people who stay balanced, go further, build relationships, champion differences, and are humble. At MeUndies, we continue to maintain a stellar brand by working collaboratively and encouraging growth with learning opportunities. Not to mention, there is no such thing as a small achievement here - we celebrate it all!

We look at the necessities.

We offer competitive equity/salary packages which include targeted annual bonuses, plus generous parental leave, a 401k, awesome health benefits, and open time off (yeah, we said it). You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget of $1,000!

We offer all the head turning office things.

We have endless office amenities but here are a few of the fan favorites - everybody gets access to an on-site gym & shower, endless snacks, cold brew on tap, and a cozy lounge completed with a Wii for epic Mario Kart tournaments. Plus there are plenty of dogs (to pet, not to take home).

We don’t forget the most important things.

There’s a robust 360 review process, regular pulse surveys, and a focus on open communication. We also have annual employee check-ins to reflect back on achievements and plan for career growth. We’re always rooting for you.

Plus those special extra things.

We keep things fun with frequent catered lunches, holiday parties, offsites, happy hours, and an annual retreat. You’ll get a sweet employee discount, as well as a monthly MeUndies membership to rebuild your underwear drawer with our top notch prints.

Read Full Job Description

Technology we use

  • Engineering
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • Ruby on RailsFrameworks
    • Microsoft SQL ServerDatabases


Culver City, CA 90016

An Insider's view of MeUndies

What’s the vibe like in the office?

This team is made up of hard workers who also know how to have fun! Our work space creates an atmosphere that encourages us to build friendships and strengthen work camaraderie. Great work ethic is at the forefront, but sprinkle in fun weekly events and you’ve got yourself a culture where productivity is high and everyone’s engaged.



What kinds of technical challenges do you and your team face?

User Experience at MeUndies is still fairly new, so our team is very focused developing out our process and tools while still delivering on key projects and initiatives for the company. Our long-term goal is to be able support teams across the organization as partners who can help inform design and strategy with research.


User Experience Designer

How do you make yourself accessible to the rest of the team?

One great aspect of working at MeUndies is that the company culture and office space fosters teamwork and accessibility. We operate in a very fast environment, so you need to be constantly ready to jump on any new project, problem, or opportunity and help get things done. Often these impromptu meetings and brainstorms result in the best ideas!


Director of Inventory Planning

What are MeUndies Perks + Benefits

MeUndies Benefits Overview

It's more than a job.
We’re a team of kind, smart, diverse, and fun people who are building an amazing business and brand.

So we look at the big things.
We offer competitive equity/salary packages, plus generous parental leave, 401k, awesome health benefits, and open time off. You’ll enjoy top-of-the-line hardware and software, and have access to an annual personal Learning & Development budget of $1,000!

And the little things.
Everybody gets access to an on-site gym, snacks, and an office keg (choose the cold brew by day, and the IPA by night).

Even everyday things.
There’s a structured review process, regular feedback surveys, and a focus on open communication—all to make sure you’re thriving, happy, and growing.

And those special extra things.
We keep things fun with frequent catered lunches, holiday parties, offsites, and an annual retreat. You’ll get a sweet, sweet MeUndies discount, as well as a complimentary monthly
subscription for our feel-good undies.

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
3 months of paid leave plus 1 month of transitional leave.
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Recreational Clubs
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We offer competitive equity/salary packages, plus generous parental leave, 401k, awesome health benefits, and open time off. You’ll enjoy top-of-the-line hardware and software.

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