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Senior Manager of Onboarding

| Greater LA Area
About NEXT:
NEXT Trucking is a venture-backed company boldly taking on the challenge of digitizing the $800B freight trucking industry. Our technology is transforming the way shippers and truckers engage and communicate by creating a platform where shippers can instantly find truckers with capacity and have real time tracking updates and transparency with the movement of their freight throughout the entire shipping process.
 
NEXT was founded by Lidia Yan and Elton Chung with over 20+ years of experience in logistics and technology. We have raised a total of $125M from investors like Sequoia and Brookfield. We have assembled a team with experience from companies such as Airbnb, Amazon, Apple, CH Robinson, Google, Salesforce, Snap, and Uber. Come join us as we innovate the transportation industry.
 
About The Role:
NEXT is looking for a ROCK STAR Senior Manager of Onboarding to join our Operations Team! In this role, you will take ownership of the carrier experience from start to finish, including a solid understanding of our carrier mobile app experience. This role is truly the cross section between transportation and technology! You will have the opportunity to work cross functionally between highly innovative teams such as Product and Engineering. If you are a strong leader who is data driven with a vision to grow a powerhouse team in Operations, we want to hear from you!

What You'll Do

  • Understand NEXT trucking services and ecosystem
  • Own the Carrier experience from start to finish
  • Understand the carrier mobile app experience for Owner Operators, Fleet Dispatchers, and Fleet Drivers across all modes of trucking (focus on Drayage and FTL)
  • Develop standardized, measurable, and seamless core processes for supporting carrier onboarding 
  • Manage strategy and build a successful team
  • Work cross-functionally with product and engineering team to drive onboarding success
  • Create, measure, and iterate onboarding success metrics 
  • Produce communication for Executives and other stakeholders on program performance

What You'll Have

  • Can-do attitude to drive wins for the team
  • Excellent communication skills (verbal and written)
  • 5+ years of management experience leading teams (entry to mid-level employees)
  • Proficient with process and metric design
  • Flexible and experience working in high growth environments
  • Experience in Operations
  • Freight Industry or high growth start up experience is a plus
  • Experience using Salesforce experience is a plus
  • Experience with forecasting experience is plus

What You'll Receive

  • Competitive Base Salary + Bonus + Equity 
  • Full Medical, Dental, and Vision benefits
  • 401k w/ company match
  • Vacation and holidays
  • Casual work environment
  • Fun perks: open office, dog-friendly, unlimited snacks, and monthly catered lunches! 
  • Join a rapidly growing technology company disrupting the trucking industry

NEXT is proud to be an equal opportunity workplace. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you have a disability or special need that requires accommodation, please let us know by emailing [email protected]
To all recruitment agencies: NEXT does not accept agency resumes. Please do not forward resumes to our jobs alias, NEXT employees or any other organization location. NEXT is not responsible for any fees related to unsolicited resumes. 

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

Our HQ is located in the heart of Silicon Beach with amenities like an outdoor patio, an on-site gym, and cold brew coffee & kombucha on tap.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

"It's amazing. Everybody is so welcoming, and we're disrupting a huge industry."

Darrius

CSR, Drayage

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

How does the company support your career growth?

"It's a very collaborative environment. I get to learn every single day."

Michelle

Software Engineer

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What’s the vibe like in the office?

"When you walk into our office, there's such an energy, and drive to make a change."

Aly

Learning and Development Manager

What are NEXT Trucking Perks + Benefits

NEXT Trucking Benefits Overview

Competitive base salary, bonus + equity
Full medical, dental and vision benefits 401k w/ company match
Vacation and Holidays
Dog friendly office
Remote friendly
Company trips

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Pet Friendly
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