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Scrum Master

The Scrum Master works with 2 to 3 teams at a time to deliver business value that helps meet OpenX’s corporate goals. The Scrum Master role is embedded in the teams but also acts as an extension of OpenX’s PMO & Transformation team. This position is based at our Los Angeles HQ.

As the Scrum Master you are the process enabler. You are not afraid of raising issues and driving change to remove impediments and obstacles from your team. You support the Product Owner, and facilitate creativity. You participate in improving the team’s engineering practices and tools as needed. The qualified candidate utilizes strong leadership, has the ability to follow the leadership of others, practice effective communication, be adaptable to change, and has the capability to collaborate and share information with all levels of the team.

You will be responsible for coaching and mentoring Agile Scrum methodologies of various team members to ensure effective application of the iterative principles and applicable standards in alignment with agile methodologies. You will also be responsible for participating and/or helping provide relevant updates of product deliverables to OpenX's Meta-Scrum (Scrum of Scrums).

Key Responsibilities


% of Time




  • Organize and facilitate Scrum ceremonies including:

    • Daily Scrum

    • Sprint Planning

    • Sprint Review

    • Sprint Retrospective

  • Support and educate the Product Owner, especially with respect to grooming and maintaining the product backlog.

  • Support and educate the Team and Product Owner on effective user stories, and relative estimation.

  • Participate and provide relevant updates of product deliverables to the Scrum of Scrums.

  • Build a trusting and safe environment where problems can be raised without fear of blame, retribution, or being judged, with an emphasis on healing and problem solving.

  • Act as an extension of the organization’s PMO and Transformation Team.



  • Coach the team on how to use Agile/Scrum practices and values.

  • Coach the team on how to get the most out of self-organization.

  • Coach the team on self-organizing to fill in the intentional gaps left in the Agile/Scrum frameworks. 

  • Facilitate getting the work done without coercion, assigning, or dictating the work. 

  • Facilitate discussion, decision-making, and conflict resolution. 

  • Remove impediments or guiding the team to remove impediments by finding the right personnel to remove the impediment.



  • Provide support to the team using a servant leadership style whenever possible, but leading by example if required (get your hands dirty to get the job done).

  • Assess the Scrum Maturity of the team and organization and coach the team to higher levels of maturity, at a pace that is sustainable and comfortable for the team and organization.

  • Assist with internal and external communication, improving transparency, and radiating information.

  • Work with the OpenX's Agile Coach to ensure that any new developments in Agile/Scrum are analyzed/implemented into the team and organization as required.

  • Support the team with tool usage including setup, management, and governance (Atlassian Tools) so that the teams support the OpenX's SDLC

Required Qualifications

Education, Experience and Technical skills

  • University degree in Software Engineering, Computer Science, Management Information Systems or equivalent program/experience.

  • You have four to five years of actual work experience performing at least one of these roles (BA, Developer, QA) in a software development organization.

  • Your work experience includes two years working as a Scrum Master for a software development team that was diligently applying Scrum principles, practices, and theory.

  • First level Scrum Master certification (CSM, PSM I).

  • Understand incremental delivery and the value of metrics.

  • Good skills and knowledge of servant leadership, facilitation, situational awareness, conflict resolution, continual improvement, empowerment, and increasing transparency.

  • Knowledge of numerous well-documented patterns and techniques for filling in the intentional gaps left in the Scrum approach (example: numerous Burndown techniques, numerous Retrospective formats, handling bugs, etc.).

  • Understand backlog tracking, burndown metrics, velocity, and task definition.

  • Knowledge of the various Software Development Life Cycle methodologies (Agile, Incremental and Iterative, Scrum-ban, Lean, Waterfall).

Competencies that are considered assets

  • Certification (CSP, PSM II)

  • Applicable knowledge of the technologies used by the team

  • Familiar with Scaled Agile Framework (SAFe)

  • Knowledge of other Agile approaches: XP, Kanban, Crystal, FDD, etc.

  • Knowledge and/or experience with widely successful Agile techniques: User Stories, ATDD, TDD, Continuous Integration, Continuous Testing, Pairing, Automated Testing, Agile Games

Soft Skills and Competencies

  • You have a genuine passion for helping teams and individuals grow.

  • You have the ability to work with high-performing teams and challenge them to improve even further.

  • Demonstrated ability to work consultatively and influence change.

  • Clear verbal and written communication skills (terse, clear and complete).

  • Excellent mentoring skills

  • Strong presentation skills

  • Strong leadership skills; ability to cope with pressure.

  • Good Project Management skills.

  • Strong interpersonal, facilitation and conflict resolution skills.

  • Ability to work independently with minimal supervision.

  • Ability of working fast in a fast-paced environment.

  • Ability to plan and prioritize multiple tasks and adapt to changing priorities.

  • Excellent writing skills and ability to describe clearly complex processes and tasks.

  • You are a team player who is detail oriented and has superb organizational skills.

  • You are a high-energy person

  • You have a desire to bring disclosure and transparency to the business about the deliverables and grow business trust

OpenX Values

Our five company values form a solid bedrock serving to define us as a group and guide the company. Our values remind us that how we do things often matters as much as what we do.

We are one

One team. No exceptions. We are a group of strong and diverse individuals unified by a clear common purpose.

Our customers define us

We know our business flourishes or dies because of our customers.

OpenX is mine

We are all owners of OpenX. We stake our personal and professional reputations on the excellence of our work.

We are an open book

We are eager to teach and share what we know with others.

We evolve fast

We take risks and confront failure openly. We recognize and repeat success aggressively. We actively seek out and provide constructive criticism. Defensiveness is for weaklings!

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