Program Manager, Executive Program Management Office

| Greater LA Area

ServiceTitan is seeking an exceptional Program Manager to join one of the fastest growing tech startups in Southern California, backed by the best VC firms in the SaaS space. Program Managers are responsible for leading internal enterprise-wide projects and programs. They manage multiple initiatives and ensure outcomes are aligned with the strategy, goals and commitments of the organization.

The ideal candidate will have a sharp business mind and a proven ability to strategize and implement high-level program initiatives. As a natural born leader, you will have a strong talent for project coordination and delegation. Ultimately, you are motivated by the desire to tackle the most complex problems and nurture program success from inception to completion. You will also be an integral part of the development and adoption of a world-class project/program management framework, oriented toward driving results cross-functionally and with third-party partnerships.

Responsibilities

  • Work closely with project sponsor and cross-functional teams to plan and develop scope, goals, deliverables, required resources, work plan, budget, and timing for new initiatives.
  • Coordinate with cross-functional team members for optimal ROI and make sure that all parties are on track with project requirements, deadlines, and schedules.
  • Identify key requirements needed from cross-functional teams and external vendors, as necessary.
  • Analyze, evaluate, and overcome program risks, and produce program reports and dashboards for management and stakeholders.
  • Establish effective project communication plans and execute.
  • Facilitate change requests to ensure that all parties are informed of the impacts on schedule and budget.
  • Enforce discipline with teams and hold them accountable to maintaining focus and executing to the plan.

Qualifications

  • Bachelor’s degree and PMP certification required
  • 5-8 years in a project management or program management role
  • Solid, recent, and demonstrable experience managing medium to large projects in a fast paced/dynamic tech environment, which required collaboration across groups and levels
  • Excellent listening, interpersonal, written, and oral communication skills
  • Strong influencing and leadership skills as well as ability to work in a team-oriented, collaborative environment
  • Effective presentation and facilitation skills to cross-functional and cross-level audiences
  • SaaS experience highly preferred

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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