Manager of Professional Services

| Greater LA Area

The Opportunity: Manager of Professional Services


RingDNA is looking for a proven Manager of Professional Services to join the team. As a Manager of Professional Services (PS), you will manage all aspects of client on-boarding/implementation and follow-on services engagements. You will be successful by scaling capacity for implementation through improving process, onboarding and enabling channel partner practices, communication and product feedback.

As a hands-on leader, you excel at project estimating, risk management, and project management oversight. You have experience leading SaaS services practices, and understand the evolving stages of SaaS businesses. You have a solid understanding of digital experience management platforms and tools, content integration model for both SaaS and integration experience.

What you will do:

  • Guide the onboarding of new clients and partners, delivery of services and enablement programs, and work closely with Sales and Customer Success to help close business, grow PS revenue through expansion of use, and streamline processes within PS
  • Be an escalation point for customers and work closely with the implementation teams on technical matters if needed
  • Communicate priorities, challenges and results to the executive and Customer Success teams
  • Investigate product issues and provide feedback to engineering team
  • Collaborate with the product team to build technology to drive automation and product enhancements
  • Set measurable goals, and expectations for team members and help them be successful
  • Manage the Professional Services practice to an agreed set of metrics, and help set the vision for its evolution

What you will need:

  • BA/BS in a technical field such as Mathematics, Engineering, Physics, Computer Science or equivalent, or combination of business degree with technical experience
  • 5+ years’ experience in professional services roles with increasing responsibility
  • 3+ years managing/leading teams/practices in fast paced SaaS environments with proven success tracking P&L
  • Strong interpersonal and coaching skills with the ability to thrive in a small company environment
  • Comfortable leading pre/post sales discussions with all levels of customer resources, technical to executive
  • Polished presentation, verbal, written and client communication skills
  • Prior experience writing SOW’s and leading SaaS implementations
  • Comfortable with JIRA, and PSA applications and Salesforce
  • Highly efficient and ability to multitask
  • Attention to detail and takes pride in quality of work delivered
  • Able to travel for client meetings as needed 20%

WHY RINGDNA?

RingDNA is the leading end-to-end sales engagement platform that combines enterprise-grade telephony with conversation intelligence. RingDNA helps teams engage with prospects and customers in the right way, at the right time, with the right context. Sales, support, and customer success teams use ringDNA to dramatically increase productivity, engage in smarter conversations, gain predictive insights, and coach reps to success faster than ever before. RingDNA was named to the “Hot 100” best privately held software companies by JMP Securities. The company was also named “One of The Best Privately Owned Companies in America” by Entrepreneur magazine. For more information visit www.ringDNA.com.

  • Competitive salary, bonus and stock options.
  • Outstanding medical benefits package including individual, family and dental insurance.
  • Opportunity to work with a veteran team of leaders and developers working at the forefront of enterprise software technology.
Read Full Job Description

Technology we use

  • Engineering
  • Product
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • Backbone.jsFrameworks
    • PlayFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • GainsightPXAnalytics
    • AmplifyAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • FigmaDesign
    • ConfluenceManagement
    • JIRAManagement
    • ZeplinManagement

Location

Located in the heart of Sherman Oaks, ringDNA’s modern office provides easy access to great food and fun activities right outside our front door.

An Insider's view of ringDNA

How would you describe the company’s work-life balance?

One of the most enjoyable things about ringDNA is the work/life balance which is supported by my manager and leadership. In my time here, I’ve found no pressure to work long hours/weekends but found genuine empathy and care among colleagues and management. This has been crucial in my transition to a new industry within a fast-growing startup.

Chelsea

Customer Success Manager

How do you collaborate with other teams in the company?

As an engineer on the platform team, it’s vital I know what teams are doing and what’s important to them. I listen to support stand-ups for customer updates and talk regularly to sales/marketing to see what is driving the needle or creating roadblocks. Being proactive helps ensure everyone feels comfortable coming to me with questions or issues.

Tracy

Software Engineer

What makes someone successful on your team?

Grit. Put in the work necessary for the desired outcome. Transparency. Be ok with it and embrace it. We track every activity and outcome, and everyone knows what’s working and what isn’t. Coach-ability. The good and bad being available allows us all to improve. Finally, collaboration. There are no silos for teams. We work hard together to win.

John

Enterprise Account Executive

What are ringDNA Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
We offer employees Free on-site garage parking.
Relocation Assistance
Professional Development Benefits
Lunch and learns
Acme Co. hosts lunch and learn meetings once per quarter.
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