Implementation Specialist, Widgets

| Santa Monica

At Edmunds we’re driven to make car buying easier. Ever since we began publishing printed car guides in the 60’s, the company has been in the business of trust, innovating ways to empower and support car shoppers. When Edmunds launched the car industry’s first Internet site in 1994, we established a leadership position online and have never looked back. Now, as one of the most trusted review sites on the Internet, millions of visitors use our research, shopping and buying tools every month to make an easy and informed decision on their next car. For consumers, we bring peace of mind. For dealers, we make tools to help them solve their problems and sell more cars. How do we do it, you ask? The key ingredients are our enthusiastic employees, progressive company culture and cutting-edge technology. Want to join the team? Read on to find out how!

What You’re Applying For:

The Implementation Specialist brings the power of the Edmunds brand to the dealership website.Specifically, this position works with dealerships, internal teams, and web providers to ensure all webtools are implemented correctly on Edmunds.com and on thousands of our dealer customer’s websites.Showcasing your excellent customer service skills, you’ll be the main point of contact throughoutimplementation, and provide post-implementation troubleshooting and support to drive customersatisfaction. Your creative thinking and keen problem solving skills will help us create the bestimplementation experience in the automotive industry! 

What You’ll Do:

  • Conduct vendor and customer outreach to ensure smooth and timely implementation of a suite of dealer web tools for our growing base of dealer customers
  • Troubleshoot, diagnose, and resolve implementation or product issues from customers and vendors
  • Deliver outstanding customer service - providing thorough, thoughtful, and accurate responses and guidance to customers, vendors, and internal teams. Understand and anticipate customer needs
  • Demonstrate appropriate ownership/accountability for all cases worked and prioritize cases in accordance with level of urgency
  • Provide meticulous, detailed, and timely documentation in Salesforce CRM
  • Serve as subject matter expert to internal teams regarding dealer web tools & implementation
  • Improve the implementation experience for our customers by regularly identifying process improvements that also drive efficiency
  • Network, collaborate and build long-term, trusting relationships with vendors and internal teamsincluding Sales, Operations, Product and IT Development 

What You Need:

  • Critical thinker, able to apply problem solving skills to troubleshoot client and technical issues
  • Be flexible and adaptable. Handle daily challenges confidently and be willing to adjust to multipledemands, shifting priorities, ambiguity, and rapid change
  • Excellent interpersonal skills, able to communicate effectively and collaborate well in a teamenvironment
  • Results oriented - you demonstrate good judgement and can effectively prioritize your work toachieve desired results
  • Fast learner – you can pick up and learn new concepts quickly and easily
  • Solid knowledge of Microsoft Excel, comfortable working with spreadsheets and formulas
  • Tech savvy with skills such as HTML, Web Applications, & SQL a plus

Working @ Edmunds.com:

Employees think it’s a pretty great place to work and some pretty impressive publications think it is too: we have been recognized as one of the best places to work by the Fortune Magazine and Great Places to Work, LA Business Journal (for the last 6 years!), Computerworld, and Built in LA. We've also been identified as one of the best workplaces specifically in Technology and also for Diversity and Asian Americans. In fact, our CEO, Avi Steinlauf, was rated as one of Glassdoor's Highest Rated CEOs! If you’re interested in learning more and joining our mission, we’d love to hear from you!

Edmunds will consider for employment qualified candidates with criminal histories in a manner consistent with the requirements of all applicable laws.

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Technology we use

  • Engineering
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • ScalaLanguages
    • SqlLanguages
    • jQueryLibraries
    • ReactLibraries
    • ReduxLibraries
    • Twitter BootstrapLibraries
    • ExpressFrameworks
    • Node.jsFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • SparkFrameworks
    • HBaseDatabases
    • MongoDBDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • DynamoDatabases

Location

Conveniently located at the Colorado Center, near the intersection of Cloverfield and Colorado.

An Insider's view of Edmunds

What’s the vibe like in the office?

This is not your average corporate office. Everyone is friendly and welcoming. While we're here to get work done, not everything is all business. People here understand the importance of human relationships. Not only are we co-workers, but many of us are also friends, close ones even. To top it off, our office is fun and encouraging to take breaks!

Denise

Technical Lead

What does your typical day look like?

Each day I start by building the Edmunds story from the ground up. Using our own unique reporting tools and in collaboration with our product, analytics and marketing team, I can speak to the value of Edmunds. Once this information is complied, I head out to meet with our dealer partners to go over program results, listen, assess their needs.

Chantal

Account Executive, Major Accounts

What makes someone successful on your team?

I have grown more here than any other company. I am fortunate to have had the opportunity to move between several teams. Each time, it challenged me to pick up new skills. Edmunds has a culture of continuous learning. In my time here, I have participated in study groups to learn: programming language theory, machine learning, and iOS development.

Carlos

Director, Digital Futures Engineering

What are Edmunds Perks + Benefits

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Daily stand up
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Match charitable contributions
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Lunch and learns
Promote from within
Mentorship program
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