VP of Product

| Greater LA Area

VP of Product

The VP of Product will report to the President of the Company, serve on the Executive team and will have broad responsibility over product vision, strategy, execution and team development. This position is responsible for all product management activities including product planning, product definition, tactical execution, customer engagement and feedback and delivering against a high quality bar for our customers to drive the right outcomes. Working closely with internal stakeholders, customers, partners, and engineering teams, the VP of Product will establish ServiceTitan as the best product solution in our target segments.

What you'll do

  • Develop product strategy and roadmap based on market research, customer feedback, and close collaboration with Sales, Business Development, Implementation and Customer Success teams
  • Engage stakeholders to align on product strategy and priorities that deliver measurable results to our company and our customers
  • Regularly communicate product roadmap and status of key initiatives to internal stakeholders and customers
  • Define, track and improve key product metrics and success criteria for major product initiatives
  • Oversee the entire product development lifecycle from conception to launch and post­launch adoption
  • Effectively collaborate with our customers, customer facing teams and engineering teams to develop requirements and drive projects to completion
  • Lead and develop a team of product managers and product designers
  • Work closely with the engineering teams to continually evolve and scale our agile processes for developing new features and products
  • Coordinate and participate in Quality Assurance (QA) on product releases pre­ and post­launch.
  • Manage deliverables and custom development efforts required to onboard strategic accounts or partners
  • Own the release management process in partnership with the CT

What you'll need

  • 10+ years of experience leading product management teams in the development and successful launch of SaaS business applications
  • Familiarity with the home services industry and knowledge of key business processes such as marketing, scheduling and dispatching, field management, inventory management, and accounting
  • Strong people management skills with demonstrated experience recruiting and managing teams of product managers and product designers
  • Outstanding team player with ability to coordinate and communicate with cross functional teams
  • Proven ability to develop broad strategic plans and translate them into product development and product launches
  • Strong technical and analytical skills and ability to communicate with and influence engineering teams
  • Ability to prioritize among competing opportunities, balance customer needs with business priorities, and articulate the rationale behind decisions
  • Passion for agile/scrum methodology and iterative product development
  • BA/BS degree

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Top 100 Fastest Growing Private Company for 2017 
Inc. 5000 – America’s Fastest Growing Companies 2017
Forbes - Next Billion-Dollar Startup List 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Learning & Development Specialist

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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