Technical Product Manager, Digital Commerce

| Greater LA Area

About sweetgreen

Our people are our most valuable ingredient at sweetgreen - the heart of our company, the face of our brand, and what truly make the sweetgreen experience special and unique.

Since opening our doors in 2007, our team has been on a mission to build healthier communities, starting with real food. We’ve been unwavering in our commitment to scratch cooking and transparent sourcing, but over time customer appetite and demand for convenience has grown.

In response, we’ve built and grown our digital ordering business, which is committed to connecting more people to real food through convenience and customization. But what we’ve built thus far is just the beginning, and we need to continue to innovate and evolve our digital ordering experience to stay relevant in a quickly evolving consumer landscape.

We are currently seeking a Technical Product Manager to help innovate and support the overall platform that drives the current online ordering and restaurant technology functionality. With the launch of new ordering channels and restaurant formats, it is essential that the underlying platform is designed for flexibility, stability and operational efficiency.

Key areas of ownership include:

  • Partnership with all functions of the business to fully understand technology needs
  • Ownership of platform initiatives that enable current and future state ordering channels and operating models
  • Prioritization of feature and tech roadmap based on evaluation of front-end products and features and their impact on the customer, team member, and business
  • Leadership and process management - intimately involved in guiding the architecture and engineering process and timeline of the tech team

Long-term Focus

  • Own the roadmap for sweetgreen’s digital commerce platform capabilities including but not limited to: order management, cart, checkout, payment, and fulfillment.
  • Enable features designed and developed by Product Experience teams
  • Evaluate and support integrations with internal and external vendor partners

Your Background

  • Demonstrated experience translating features and experiences into platform capabilities and requirements
  • Management of product and engineering teams through the software development lifecycle
  • Experience defining, standing up and operating ecommerce platform capabilities
  • Experience executing Behavior Driven Design and/or Domain Driven Design practices
  • Technical Analyst, Platform Product Owner, or Engineering background preferred

Great candidates for the position will have a proven track record demonstrating the following:

  • Analytical Mind + Approach
    • Data-driven
      Able to derive meaning from customer, digital, and business data and construct logical compelling business cases to support investment. Use data to inform, clarify and measure.
    • Business Acumen
      Understand business measures (especially customer and retail KPI’s) and the way digital products impact them.
  • Process Management
    • Effective Team Player
      Equally impressive strategic + tactical skills. Leads the cross-functional team to achieve results through a clear and well understood process.
    • Agile
      Experience working in and customizing an iterative product, design, and development process. Manages the roadmap and backlog with precision, negotiates trade-off decisions in a way that earns trust, and works tirelessly to unblock and maintain momentum.
  • Passion + Leadership
    • Digital Passion
      A healthy obsession with the digital tools + technology that leads to new and useful ways to solve problems
    • Patient Leadership
      A laser focus on getting things done, and an inspiring level of patience as you work through ambiguity. Ability to creatively solve hard problems in a fast-paced, cross-functional environment.

What you'll get:

  • Competitive pay + bonus plan granted based on performance 
  • Health, dental + vision insurance
  • Flexible PTO, because we respect the need for work/life harmony
  • An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
  • To live the sweetlife and celebrate your passion + purpose
  • A collaborative family of people who live our core values and have your back
  • A clear career path with opportunities for development, both personally and professionally
  • Our annual Impact Retreat offsite
  • Free sweetgreen swag
  • Complimentary sweetgreen

Come join the sweetlife! 

sweetgreen provides equal opportunities for everyone that works for us and everyone that applies to join our team, without regard to sex or gender, gender identity, gender expression, age, race, religious creed, color, national origin, ancestry, pregnancy, physical or mental disability, medical condition, genetic information, marital status, sexual orientation, any service, past, present, or future, in the uniformed services of the United States (military or veteran status), or any other consideration protected by federal, state, or local law. 

sweetgreen participates in the federal government's E-Verify program to determine employment eligibility. To learn more about the E-Verify program, please click here.

Read Full Job Description

Location

Our office is positioned in the centerpiece for LA's newest creative generation, PLATFORM and directly across the street from the Metro Station.

What are sweetgreen Perks + Benefits

Culture
Volunteer in local community
Partners with Nonprofits
Friends outside of work
Eat lunch together
Open door policy
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Return-to-work program post parental leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Professional Development Benefits
Job Training & Conferences
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