Technical Product Manager - Core Infrastructure Team

| Greater LA Area

In 2009, Riot released its debut title League of Legends to worldwide acclaim. The game has since gone on to become the most played PC game in the world and a key driver of the explosive growth of esports. Whether you're in Rio, Seoul or Moscow, you can find an excited and engaged community of League players. Delivering content to a global audience of millions of players whilst also building new games affords Riot's Engineering discipline with a mountain of exciting and technically complex challenges. That's where you come in.

Your role as a Technical Product Manager is to work with Engineers on the team to create a state of Operational Excellence and Reliability. You will collaborate with leads with diverse teams to identify opportunities for improvement. You will work with varying team members and investors to ensure the team is satisfying the needs of Riot’s game infrastructure needs in a cost-effective way.

As a Technical Product Manager on the Core Riot Infrastructure Technology Services (CRITS) team, you will report directly into the Technical Product Manager for the Core Infrastructure Team (CIT). You will guide the vision for a set of essential infrastructure services that support server naming, authentication, and authorization at Riot’s games. CRITS is charged with improving and maintaining this set of primary services to ensure Service Operators can maintain their service. The team also maintains a set of common infrastructure used by multiple teams across the CIT to support services running in Riot’s data centers and in the cloud.

Responsibilities:

  • Own the long-term vision, and roadmap for products as they mature, maintain a deep competitive awareness and identify global business opportunities worthy of investment
  • Engage with our customers and partners, to learn about the needs of our ecosystem and to provide actionable priorities from customers
  • Lead collaboration across internal teams (engineering, delivery, product) and customers and partners to create feature priorities, product releases and customer engagement
  • Lead the team in creating a process to ensure each new release has a well-defined critical metrics and the proper tracking to measure essential product and business metrics.

Required Qualifications:

  • 5+ years of relevant industry experience 
  • Experience with DevOps, Infrastructure Operations or SRE
  • Excellent teamwork, team leadership, and communication
  • Strong partner management skills
  • Broad understanding of operational and development challenges
  • Worked with and led agile teams

Desired Qualifications:

  • BA/BS+ in Computer Science or a related technical field or equivalent practical experience
  • 3+ years professional experience in program/product management, operations management consulting and/or engineering
  • Detailed understanding of cloud or data center infrastructure technology
  • Direct technical experience with Infrastructure Services such as DNS, LDAP, and Docker
  • Direct technical experience with Infrastructure as Code and CI/CD tools such as Terraform or Jenkins 
  • Can simplify complex technical issues convincingly to different audiences

For this role, you'll find success through craft expertise, a collaborative spirit, and decision-making that prioritizes the delight of players. We will certainly be looking at your past studies and experience, but for this role, we also look for dedicated people with a personal relationship with games. If you embody player empathy and care about the experiences of players, this could be the role for you!

Our Perks:

We offer medical, dental, and vision plans that cover you, your spouse/domestic partner, and children. Life insurance, parental leave, plus short-term and long-term disability coverage are also available. Riot will support your retirement benefits with a company match, and double down on your donations of time and money to non-profit charitable organizations. Balance between work and personal life is encouraged with open paid time off, and a play fund so you can broaden and deepen your personal relationship with games.

It’s our policy to provide equal employment opportunity for all applicants and members of Riot Games, Inc. Riot Games makes reasonable accommodations for handicapped and disabled Rioters and does not unlawfully discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, handicap, veteran status, marital status, criminal history, or any other category protected by applicable federal and state law, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance relating to an applicant's criminal history (LAMC 189.00).

Don’t forget to include a resume and cover letter. We receive many applications, but we’ll notice a fun, well-written intro that shows us you Dare to Dream and Execute with Excellence.

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