Senior Engagement Manager

| Greater LA Area
Professional Services staff engage in onboarding, data integration, and consulting projects for customers and partners of NuORDER. Reporting into the Sr. Director of Services, the Senior Engagement Manager is responsible for the scoping and execution of these engagements. Responsibilities include clarifying and evangelizing NuORDER’s features and capabilities, determining appropriate initiatives for a given customer, scoping and pricing engagements, and ultimately delivering solutions on time and within budget. Additionally, you will act as a change agent helping customers understand how their current wholesaling and B2B processes can be improved and the benefits of replacing their current tools with NuORDER. As an Senior Engagement Manager, you will help the most strategic accounts deploy NuORDER. This position manages the overall service delivery and serves as the primary escalation point and customer sponsor. Your success will derive from your superior communication skills, solution expertise, customer centricity, high degree of organization, and ability to thrive in a fast-paced cross-functional team environment.

Responsibilities

  • Understand B2B eCommerce, wholesale retailing, and merchandising principles and have the ability to articulate how the NuORDER solution facilitates best practices
  • Collaborate with sales and account management teams to thoroughly understand and document customers’ business goals and develop and propose solution engagements that will exceed expectations
  • Plan, organize, and manage all phases of a project lifecycle to ensure successful delivery. This includes scoping requirements and SOW delivery, developing and managing project plans and schedules, team tasks, success criteria, and budgets
  • Possess deep knowledge of project management best practices and understanding of how to apply them in an effective and appropriate manner across projects with varying levels of complexity and customer sophistication
  • Ability to challenge, recommend and redirect teams as well as manage client expectations during the engagement
  • Staff and track project resources including scheduling, task assignment, timecards, and utilization reporting in Salesforce and Professional Services Automation ("PSA") tools
  • Oversee and manage multiple customer engagements simultaneously

Requirements

  • 5+ years of experience delivering enterprise-level consulting projects in customer facing roles, preferably for professional services or consulting teams within a software company
  • Experience supporting complex data driven business applications in a B2B environment with the ability to apply strategic thinking in the understanding of customer requirements
  • Understanding of consulting process; solution development, SOWs and contracts, staffing, project management, invoicing, and revenue generation
  • Demonstrated people management and conflict resolution skills, including the ability to influence, negotiate and achieve results through others who are not direct reports or work for external organizations
  • Led teams and engagements utilizing agile techniques and frameworks, including sprint and backlog management
  • Ability to multitask and manage multiple projects simultaneously across different time zones
  • Strong analytical thinker with expertise in Excel, Salesforce, and Professional Services Automation ("PSA") tools
  • Bachelor's Degree or equivalent experience
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Location

900 Hilgard Ave., Los Angeles, CA 90024

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