Product Training Specialist

| Santa Monica

PatientPop - the first Practice Growth Platform serving the healthcare industry - helps practices grow, modernize their patient experience, and streamline their front-office. The company's SaaS platform manages the patient journey from first impression to the examining room, and picks-up again after treatment is complete to nurture and recall patients when the time is right.

PatientPop is looking for a highly motivated and forward thinking Product Training Specialist, who will be our in-house expert in product training and SEO. This role will develop training for customer facing roles, such as Customer Success Managers, and produce and maintain a library of collateral and documentation. The Product Training Specialist will report to the Customer Success Training Manager and partner with business stakeholders to ensure execution and success of training programs.

What You’ll Do:

  • Become an expert in our product, value proposition, industry, and best practices to drive customers’ success on our platform.
  • Stay up to date on SEO best practices and online marketing trends.
  • Research, create, and deliver internal training materials which will be delivered in various formats, including but not limited to presentations, webinars, one-pagers, videos, FAQs and Salesforce Knowledge articles.
  • Work with CS members to identify and analyze training gaps and propose scalable solutions.
  • Measure success of training programs.
  • Help lead Subject Matter Expert (SME) groups related to customer performance and SEO.
  • Participate in SEO Office Hours to provide support to customer facing roles on various customer scenarios.
  • Build peer support and strong internal-company relationships with other key management personnel.
  • Your first project as the new Product Training Specialist will be to create a comprehensive SEO training course in collaboration with the SEO Operations Analyst and applicable stakeholders.

What We’re Looking For:

  • Bachelor's Degree from an accredited institution
  • 1-3 years of training experience, preferably in a SaaS business
  • SEO experience nice to have
  • Strong presentation and project management skills
  • Excellent verbal and written communication skills
  • Proficient in Word, PPT, and Excel.
  • Experience in Salesforce and Learning Management Systems (LMS) desired.
  • Outstanding analytical, problem-solving, organization, prioritization and multitasking skills
  • You flourish in a high growth tech environment and adapt well to change
  • A “can do” attitude!

Perks and Benefits:

  • We offer a fun startup environment, and exceptional learning opportunity with 3X entrepreneurs.
  • Competitive compensation structure.
  • An opportunity to get in on the ground floor of our rapidly growing company!
  • Promotion and growth opportunities.
  • Health, dental and vision insurance.
  • An incredible team of smart and supportive people. 

We will consider for employment all qualified Applicants, including those with Criminal Histories, in a manner consistent with the requirements of applicable state and local laws , including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • Google AnalyticsAnalytics
    • AxureDesign
    • InVisionDesign
    • SketchDesign
    • MoqupsDesign
    • Google DrawingsDesign
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • SalesforceCRM

Location

A block from Ocean Ave., the beach, tons of restaurants and Third Street Promenade: eat, sunbathe, shop -- or do all three -- on your break.
214 Wilshire Blvd, Santa Monica, CA 90401

Insider's spotlight

What’s the vibe like in the office?

There's a lot of chemistry. All of us are, honestly, really good friends. I know that sounds cheesy and everybody probably says that, but we do a lot of fun stuff together outside of work. Those relationships make communication and collaboration that much stronger during work.

Kirsten

Manager of Customer Success

What kinds of technical challenges do you and your team face?

We are currently working on ways to streamline our internal workflows. I love creating and improving our automation tools so that our implementation managers can focus more on their providers and less on the backend.

David

Web Administrator

How does the company support your career growth?

PatientPop allows the flexibility for us (graphic designers) to push our platform's limits and learn how to create within boundaries, which is vital to the success of any artist.

Patric

Sr. Website Designer

At PatientPop, we’re big believers in transparency. It’s important to Travis and myself that we arm our employees with all of the information they need to make decisions. We empower them to make those decisions autonomously.

Luke

Co-Founder and Co-CEO

On the engineering team, everyone from interns all the way to a Sr. Engineers are given a lot of autonomy and responsibility. So you’ll notice as early as your first day, you're already working on the product and with the team to get something delivered. That's really unique.

Aashin

Director of Engineering

Perks of working here

401(K)
Casual Dress
Commuter Benefits
Company Equity
Company Outings
Conferences & Training
Dental
Fitness Subsidy
Flex Work Hours
Generous PTO
Happy Hours
Health Benefits
Generous Parental Leave
Parking
Pet Friendly Office
Recreational Clubs
Some Meals Provided
Stocked Kitchen
Vision
Volunteering Opportunities
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