Product Enablement Trainer

| Santa Monica

Who You Are:

At Fair, everything starts with finding people who have the skills, spirit and emotional intelligence to elevate our team and drive our mission. You are someone who wants to uphold our open and curious culture and believe that diversity and mutual respect are always our most valued assets.

You’re a quick thinker and proficient in implementing on-the-ground training within the automotive environment; you also understand how to analyze the quality and effectiveness of the learning experience. This role is about building a solid foundation for our rental business and checking in to ensure that we are constantly moving our teams to success. If you've got patience, some big ideas, and an uncanny knack for teaching and helping others, this is definitely the role for you!

What You’ll Do:

  • Build an efficient and scalable training program that motivates, challenges, supports and empowers internal and external clients
  • Coach and develop employees across our rental locations
  • Design and facilitate simple and effective training product updates, process changes, and customer service
  • Work cross functionally with Fair teams to implement product updates and improve the knowledge of our tools and products
  • Develop timely, actionable, and simple content that can be accessible through multiple technical solutions (on-the-job, classroom, online, and blended delivery)
  • Develop participant training manuals, trainer guides, class materials, and job aids to support training content and programs
  • Evaluate and measure effectiveness of learning programs and ensure continuous improvement throughout the process by soliciting feedback from dealers to ensure the success of using the Fair product
  • Analyze and understand challenges that arise in the Fair’s systems and tools and develop clear training materials navigating through these challenges
  • Be a passionate advocate for Fair beyond the classroom by collaborating with the internal support team to ensure questions do not go unanswered 

What You'll Need:

  • You have a Bachelor's degree 
  • At least 2 years of relevant experience (training or operations)
  • Experience with automotive/dealership support, functional or specialty training programs preferred
  • Ability to create learning solutions such as onboarding documents, OJT, POJT, business processes, Job aids, procedures, etc.
  • Passion for coaching and developing others
  • Experience with creating technical and functional training via various forms of media
  • Solid verbal and written communication skills
  • Proficiency with common business software such as Microsoft Office suite
  • Ability to work independently, problem solve, multi-task, prioritize, and make autonomous decisions
  • A desire to learn and improve
  • A passion for improving the customer experience
  • An influencer mindset with great enthusiasm
  • Be open to travel up to 50% of the time
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Technology we use

  • Engineering
    • GolangLanguages
    • JavaLanguages
    • PythonLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • FlaskFrameworks
    • Ruby on RailsFrameworks
    • TensorFlowFrameworks
    • PostgreSQLDatabases

Location

1500 feet to the Santa Monica Pier. 1000 feet to the Downtown Santa Monica Metro stop. Views of the ocean (if you're standing in the right spot).

What are Fair.com Perks + Benefits

Fair.com Benefits Overview

Our name pretty much says it all. It’s our culture. It’s the way we treat our customers, our network of dealers and our fast-growing family of employees. We believe in hard work, and we believe hard work should be rewarded. That’s why we offer equity incentives, 100% coverage of medical, vision and dental premiums for employees and their families, 100% paid parental leave for 4 months, cellphone reimbursement, 401(k) retirement plans and free lunch 5 days a week for every employee. The way we see it, better to be more than fair than not to live up to our name.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
100% coverage for employees, including their spouse/domestic partner and children.
Vision Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Health Insurance Benefits
100% coverage for our employees, including their spouse/domestic partner and children.
Wellness Programs
Santa Monica employees receive a 20% discount at neighboring yoga studio.
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
We offer unlimited PTO for regular, full-time employees.
Generous PTO
We offer 3 weeks vacation for hourly, full-time employees.
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Free Daily Meals
Fair offers delicious, healthy catered lunches Monday through Friday. Our menus are vegan and vegetarian-friendly!
Game Room
Stocked Kitchen
Happy Hours
Parking
Relocation Assistance
Relocation assistance offered depending on the role.
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Underground employee parking. Outdoor patio space for lunching al fresco.

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