Principal Product Manager, Pricebook

| Greater LA Area

We solve real world problems in the home services industry. We are passionate about bringing
innovative and delightful solutions to traditional problems and workflows. Our ambitious team of
product managers, designers, and product marketers work closely with our thousands of users
to help make their lives easier through technology. We embrace design thinking and agile
development to ship hundreds of new features every month. We measure our success based on
our customer’s success. We strive for real impact.

Principal Product Manager

ServiceTitan is looking for a Principal Product Manager with a track record for driving new
products and features from concept to successful launch and market adoption. The principal
product manager will own the development and launch of products related to the point of sale
experience for home service providers and their customers. The portfolio of ServiceTitan’s point
of sale products includes our existing products - the tablet based Pricebook and Pricebook Pro,
the backend Content Management System and third party integrations. These products are
tightly integrated with other products on ServiceTitan’s platform including Inventory
Management, Accounting, Payroll, etc, and will require close collaboration with those product
teams. This role requires strong and proactive leadership of a team and the ability to be an
individual contributor driving large product initiatives. The principal product manager will
champion best product development practices to deliver phenomenal value and delightful
experiences to our customers.

Responsibilities:

● Own the strategic vision for all point of sale products for our home service providers
including ServiceTitan Pricebook and future envisioned mobile sales tools. Make that
vision a reality by getting buy in from key stakeholders internally and externally.

● Drive quarterly roadmap planning while properly assessing impact and holding other
teams accountable to committed outcomes.

● Primary liaison between the product team and internal teams to identify product gaps,
offer creative workarounds/solutions, develop requirements, and communicate roadmap.

● Work with clients and 3rd party integration partners in assessing needs, defining
requirements and obtaining sign-off.

● Work closely with our designers, engineers, product marketing and growth teams to
perform UX research, design exploration, usability testing, build POCs or launch
commercially available products.

● Demo new features to prospects and customers, organize internal and external feedback
and manage beta releases.

● Manage backlog of features and enhancements for clients and communicate timing and
status to internal teams and customers.

● Effectively assess customer escalations, impact to roadmap and allocate resources
accordingly for resolution.

● Collaborate with the QA team to prioritize product defects/bugs and provide guidance to
the development team on expected behavior.

● Build out the content strategy and operations capability to continuously improve and
expand content in our Pricebook products.

● Drive the strategy for multiple squads and champion new processes and best practices.

● Manage, mentor and motivate your team of eager product managers.

Requirements:

● 5-8 years of relevant work experience in a product management role with at least 2+
years experience managing people.

● Prior experience in taking a digital product from concept to successful launch a strong
plus.

● Familiarity with SaaS business models and/or UX/product merchandising at digital point
of sale systems a plus

● Strong analytical abilities and prior experience with building business cases, data
analysis, and problem solving.

● Excellent communication, writing, and presenting skills.

● Self-starter that thrives in an entrepreneurial, fast-paced environment with the
demonstrated capacity to lead, motivate and work well with others.

● Proven ability to multi-task and manage multiple projects at a time while paying strict
attention to detail.

● Intelligent, quick thinking, and fast learning team player

● 4-year degree from a top university, MBA or related graduate degree strongly preferred

About ServiceTitan

ServiceTitan is a mobile, cloud-based software platform that helps home services companies streamline operations, improve customer service, and grow their business. ServiceTitan's end-to-end solution for the multi-billion dollar residential home services industry includes CRM, intelligent dispatch, custom reporting, marketing automation, mobile solution for field techs, and accounting integration with Intacct and QuickBooks. ServiceTitan brings a fully operational modern SaaS infrastructure to an industry traditionally underserved by software. ServiceTitan is the preferred software for hundreds of the world's most successful plumbing, HVAC, and electrical companies. For more information about ServiceTitan, visit www.ServiceTitan.com.

Los Angeles Business Journal Best Places to Work, 2018
Los Angeles Business Journal Top 100 Fastest Growing Private Company, 2018
Deloitte Fast 500, 2018
Inc 5000 - Best Workplaces, 2018
Inc. 5000 – America’s Fastest Growing Companies, 2018
Glassdoor/Battery Ventures Highest Rated Cloud Computing Companies, 2018
Mogul Top 1000 Companies Worldwide for Millennial Women 2018
Forbes - Next Billion-Dollar Startup List, 2017

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • MySQLDatabases
    • AsanaManagement
    • JIRAManagement
    • HubSpotCRM
    • SalesforceCRM
    • MailChimpEmail

Location

Our neighborhood is considered a "crossroads" and "gateway" city. We have suburban life on one side and city life on the other.

An Insider's view of ServiceTitan Inc.

How do you collaborate with other teams in the company?

I usually prefer communicating and collaborating via slack or emails, but if I am looking for a rapid solution then I would walk over to them.

Dave Avetikyan

Data Engineer

What are some things you learned at the company?

I've been part of teams throughout my career, but here at ServiceTitan I've had a chance to collaborate in full with my colleagues. I've also learned new things about being accountable to your teammates, the power that transparency has in keeping teams together, and the benefits of being open and candid.

Jason Mulero

Senior Learning & Development Specialist

What makes someone successful on your team?

Empathy, determination, and resourcefulness!

You're the main point of contact for a complex, detail-oriented implementation schedule that has concurrent timelines and moving parts. You need to be cool and collected in the face of high-stress situations, all while delivering an excellent customer experience.

Kathy Chang Sercu

Sr. Manager, Enterprise Implementation

What are ServiceTitan Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
ServiceTitan's dental plan covers 100% of the cost for preventative care
Vision Benefits
ServiceTitan's vision plan covers 100% of the cost for preventative care
Health Insurance Benefits
ServiceTitan's incredibly generous health plan covers 100% of the cost and 80% for dependents.
Life Insurance
Pet Insurance
ServiceTitan offers Pet Insurance to our Titan pets.
Wellness Programs
ServiceTitan partnered with Fitspot to bring onsite massages and exercise activities to the office
Retirement & Stock Options Benefits
401(K)
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Company Outings
Aside from our annual summer picnic and holiday party, we always make time to have happy hour with the team. In addition, we value team building, so we often take team offsites.
Free Daily Meals
ServiceTitan offers free lunches everyday and a fully stocked pantry with La Croix and your favorite cereals!
Game Room
Stocked Kitchen
Happy Hours
Parking
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Diversity Program

Additional Perks + Benefits

We really listen to the feedback of our employees and want to make sure that each perk is thought out and mindful for everyone.

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