Director, Product Innovation

| Greater LA Area

BlackLine has become the world's most trusted name in financial automation and defines the cutting-edge category of Modern Finance. We are a named Leader in the 2018 Gartner® Magic Quadrant™ for Financial Corporate Performance Management, and one the country's best workplaces in Technology by Fortune™ Magazine. We're looking for a Director, Product Innovation who can find creative answers to complex problems, engender trust and cohesion, facilitate innovation, and help us build a class-leading product innovation organization.

BlackLine's Product Management group drives product design and strategy across BlackLine's entire suite of solutions, manages the product backlog and roadmap, and leverages deep product, market, and competitive knowledge in support of other teams throughout BlackLine. The Director, Product Innovation will lead an internal team of Product Managers to define and drive success metrics, facilitate the professional growth of the team, identify tools and techniques for facilitating product innovation, and create a team environment focused around our key business objectives.
Responsibilities:

  • New Product Incubation: The primary responsibility of the role is to drive development of new products in anticipation of or response to customer needs, market trends, and competitive opportunities. The Director works with resources across the company and executive stakeholders to generate and evaluate ideas to enhance BlackLine's suite of product offerings and create a competitive advantage.
  • Team Management: The Director, Product Innovation will lead a team of 4+ Product Managers to prove the viability of product delivery methodologies, facilitate knowledge-sharing, and continuously improve our product management process. This role will be responsible for managing individual and team performance, creating a culture of continuous improvement, and ensuring that the team environment consistently aligns to BlackLine's corporate objectives. This individual will handle performance management, training, coaching, onboarding, other day-to-day activities, and will be heavily involved in budgeting and strategic planning.
  • Roadmap & Backlog: The product team is responsible for maintaining roadmaps for each product, translating those roadmap items into epics and stories, and ensuring that those stories are properly groomed and accepted by our engineering teams. The Director will ensure that both the roadmap and backlog are updated frequently and provide a clear vision for the direction of a grouping of products that aligns to BlackLine's broader corporate strategy, technology roadmap, and product vision. They'll provide frequent updates and reporting on roadmap contents and progress, as well as the decision-making process that goes into defining the Roadmap.
  • Process & Project Coordination: The Director, Product Innovation will work to create and implement policies, procedures, and trainings in order to improve our workflow and output. This role also includes internal collaboration with other leaders inside of the Product team, including Product Directors, Managers, and Product Managers.
  • Customer Feedback: The Director will measure the success of a formal customer-feedback process designed to survey clients, collect relevant data, and use that as part of the design process. This process will also include working closely with Customer Success and our Services teams to identify ways in which we might improve our management of new products.
  • Leadership and Coaching: Product Management is a difficult role, with immense responsibility, competing demands, and the constant pressure of making difficult decisions. The Director will provide steady leadership, mentoring, and support for the product team with the goal of ensuring that morale and productivity remain high. This role should also take special care that individual product managers are adequately supported and mentored.
  • Software Quality: This individual will be passionate about trust, innovation, and speed, ensuring that all team members feel the agency to bring forward the best ideas in a collaborative environment.
  • Hands-on: The Director is an entrepreneur who contributes as an individual, fills in gaps where necessary, and does anything that can be done to make BlackLine successful.

Qualifications:

  • Excellent written and verbal communication skills
  • Excellent analytical and quantitative skills
  • Comfort making decisions in a fast-paced, high-pressure environment
  • Ability to work under pressure, meet deadlines and prioritize multiple projects simultaneously
  • Strong leadership and management ability as evidenced by a track record of leadership positions within software and/or technology organizations
  • Deep familiarity with market and organizational elements of both SaaS and Enterprise-scale software businesses. Includes sales, marketing, services, and software development
  • Willingness and ability to "lead from the front"
  • Demonstrated history of facilitating professional growth and development
  • Knowledge of management techniques employed in class-leading product organizations
  • B.A. and/or MBA
  • 10+ years of experience in a Product Management leadership role at a modern software company (SaaS and/or Finance and Accounting preferred).
  • Experience managing the professional development of individuals and teams
  • Experience assessing new products / businesses and taking them to market
  • Experience with Agile/Scrum, Kanban, and Waterfall methodologies
  • Familiarity with market and organizational elements of both SaaS and Enterprise-scale Software
  • Understanding of user-centered design / Design Thinking concepts
  • Understanding of personnel management techniques


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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • RubyLanguages
    • SqlLanguages
    • ReactLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • BasecampManagement
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

BlackLine’s headquarters feature open work stations, informal lounge areas, a game room, a music room, quiet pods, training areas, and more.

What are BlackLine Perks + Benefits

BlackLine Benefits Overview

BlackLine believes in providing the best possible service to its clients, and that starts with offering amazing perks to its employees. These perks include 100% coverage for healthcare, vision, and dental, 401(k) matching, food, drinks, games, and so much more!

Culture
Volunteer in local community
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Diversity
Highly diverse management team
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
At BlackLine, we feel that paying 100% of our employees’ health benefits is 100% the right thing to do. Medical, dental, and vision are taken care of by the company.
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
BlackLine provides employees with a 401(k) matching plan.
Employee Stock Purchase Plan
BlackLine offers and Employee Stock Purchase Plan with the ability to buy stock at a discounted price.
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Perks & Discounts
Casual Dress
Company Outings
BlackLine hosts company outings several times per year.
Game Room
Our game room includes Ping Pong, Pool Table and Video Games.
Stocked Kitchen
Some Meals Provided
Parking
We offer employees free on-site garage parking.
Professional Development Benefits
Job Training & Conferences
Diversity Program
Promote from within
Online course subscriptions available
Customized development tracks

Additional Perks + Benefits

We’re better together and know that amazing individuals make amazing teams. We also know that we bond through socializing and shared experiences. That’s how teams gel and support each other.

So, we like to play games together: table tennis, poker, and video games. We encourage company sports leagues and fitness groups. We relax with happy hours and team get-togethers, and we never let a holiday season go by without a celebration.

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