Technical Support Specialist

| Greater LA Area

Description

As a Technical Support Specialist, you will be working directly with our clients in a variety of industries such as financial services, government, and education. This is an excellent opportunity for intelligent, outgoing, and self-motivated candidates seeking rapid professional development in a growing software company! If you want to utilize effective communication skills by interacting with customers, tackle tough challenges through problem solving, and develop critical thinking skills that will last you a lifetime, join Laserfiche’s Consulting team!

Responsibilities Include:

  • Provide decision and support services during project implementation and post-implementation
  • Install and configure enterprise software for new and existing customers
  • Perform reconfiguration or modification of existing Laserfiche solution through specialized contract vehicles
  • Develop strong working relationships with partner, client, and Laserfiche team members
  • Addressing questions and diagnosing issues that arise through the usage of our software in both production and development environments

 What You'll Need:

  • 4-year degree (BA, BS)
  • Knowledge of Windows client/server operating systems (IIS troubleshooting, Microsoft SQL Server and JavaScript a plus)
  • Experience with TCP/IP-based networking
  • Exceptional problem-solving and people skills
  • Communicate effectively both in person and on the phone
  • Think with a clear mind and originate clever and useful solutions

Click here to learn more about Life at Laserfiche.

Laserfiche complies with all Equal Opportunity and Affirmative Action regulations. Laserfiche makes all employment decisions – such as recruiting, hiring, training, promotion, compensation, professional development practices, discipline and termination – without regard to race, religion, color, national origin, ancestry, citizenship, sex, pregnancy, age, creed, physical or mental disability, medical condition, genetic characteristic, marital status, veteran status, gender identity/expression, sexual orientation or any other characteristic protected by law, except as may be permitted by law.

***Please note that this is NOT a remote role***

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Technology we use

  • Engineering
    • .NETLanguages
    • C#Languages
    • C++Languages
    • JavascriptLanguages
    • PythonLanguages
    • SqlLanguages
    • ASP.NETFrameworks
    • PostgreSQLDatabases

Location

3545 Long Beach Blvd, Long Beach, CA 90807

What are Laserfiche Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Parking
Recreational Clubs
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

On-site recreation: pool tables, ping pong, free yoga classes. Social clubs: running, sailing, climbing, book club, board game club, hiking and more. Professional development opportunities like Toastmasters International.

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