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Technical Creative Lead, Customer Success

| Greater LA Area
Hello! AppOnboard is looking for a Technical Creative Lead to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have least 2+ years of design and experience working with clients.
AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!
We are looking for a Technical Creative Lead to join our team to help our clients and partners create beautiful, high-performing demo units on AppOnboard Studio Platform.

Responsibilities

  • Drive self-service adoption of AppOnboard’s products, formats, and features with creative teams and partners.
  • Become a product expert in order to provide proactive and reactive consultation, support and training to client’s creative teams and partners.
  • Build and provide a consultative relationship while delivering enablement sessions for app design and building.
  • Assist partners in interpreting creative briefs and enabling them to create those within AOB’s platform capabilities by education and hand-holding to produce high-performing, attractive units.
  • Maintain detailed client information in collaboration with Product, Sales, and Customer Success Management to ensure holistic account goals.
  • Own efficiency-improving projects such as: template builds, global to local adjustments, use of dynamic tutorials, use of ad format tutorials, and more.
  • Coach clients to establish new workflows and behaviors to improve utilization of the platform in collaboration with the assigned Customer Success Manager.
  • Educate client’s creative stakeholders by preparing and providing reference materials such as: guides, playbooks, best practices, videos, and more.
  • Be the main point of contact for key members of the client’s creative team; grow and maintain a lasting, mutually beneficial partnership with all clients.
  • Provide ongoing creative support for self-service platform customers.

What We're Looking For

  • 2+ years in a design capacity
  • 2+ years of experience building relationships with clients
  • Ability and experience taking proactive ownership of projects and tasks
  • Strong communication skills: ability to educate clients and present software externally and communicate client statuses, progress and blockers internally with consistency.
  • Proficient video editing tools
  • Experience working closely with or within creative/production contacts and a strong knowledge of their business practices.
  • Exceptional communication (both written and verbal) & interpersonal skills
  • Self-driven and self-educating individual with excellent organizational skills.
  • Ability to multi-task in a fast-paced environment
  • BA/BS preferred with strong academic achievement
  • Understanding of HTML5 display and video advertising marketplace

Perks and Benefits

  • Comprehensive medical, dental, and vision coverage with PPO and HMO options 
  • Generous Time Off
  • 401k with company match
  • Fully-stocked kitchen and bi-weekly catered lunches
  • Paid parking and commuter stipend
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ApptopiaAnalytics
    • AppAnnieAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PipedriveCRM
    • SalesforceCRM
    • FreshDeskCRM
    • MailChimpEmail
    • MixRankLead Gen

Location

AppOnboard's headquarters is located in West LA, close to plenty of bars and restaurants (e.g. Westwood, Santa Monica, Sawtelle).

An Insider's view of AppOnboard

How do you collaborate with other teams in the company?

Our open office space fosters an environment of collaboration where we can always catch up with members of any team. We have frequent check-ins and roundtable discussions, which help us maintain clear communication throughout the entire organization. We all benefit from knowing about each department's goals and tackle problems together!

Molly Stott

Account Manager

How does the company support your career growth?

AppOnboard has supported my professional development by empowering me with the responsibility and freedom to explore my strengths and dive into the aspects of the business that excite me. From Day 1, I’ve felt supported in the risks that I take and encouraged to break through the professional and personal comfort zones I had created for myself.

Katie Weinstock

Senior Director of Business Development

What’s the vibe like in the office?

Just like you'd expect with any start-up with tons of promise, the office has a very exciting and high energy vibe. Everyone has a positive attitude and will pound the pavement to accomplish our goals together!

Sohair Mahmood

Head of Ad Ops

What are AppOnboard Perks + Benefits

AppOnboard Benefits Overview

We provide a multitude of benefits (Dental, Health, Vision) and a fun, start-up environment! Our main mottos are #OneTeamOneDream and #WorkHardPlayHard. We also take pride in offering all our employees with equity within the company. Check out additional perks about working at AppOnboard below!

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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