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Sr. IT Support Specialist

| Santa Monica
About the Sr. IT Support Specialist at Headspace:
Headspace is looking for an Sr. IT Support Specialist, based in our Santa Monica office, reporting into our Director, Corporate IT. The Sr. IT Support Specialist must have deep understanding of support principles, strategy and technical acumen. They should be a critical thinker and problem-solver with great attention to detail. Since end-user support and teamwork are important aspects of the role, excellent communication and people skills are required. The primary focus of our Sr. IT Support Specialist will be to provide advanced support to staff, help lead overall efforts to streamline support ops and mentor other support specialists.

How your skills and passion will come to life at Headspace:

  • Collaboration with leadership to develop policies for the support of IT systems/services across all Circles and projects
  • Provide advanced support for situations requiring in-depth technical expertise
  • Provide technical support and/or training for systems, services and platforms in person, via email, and by phone
  • Being resourceful and having a curious mind to find and solve root causes of technical issues
  • Advanced experience is support environments, ideally in the tech and/or creative industry
  • Management of the support queue to ensure issues are prioritized based on business needs, ensuring issues are successfully resolved
  • Willingness to adapt and prioritize in real-time to meet business needs
  • Passion for mentoring junior members of the team

What you’ve accomplished:

  • 4-6 years experience in a similar role, ideally supporting 300-500 users in tech/creative industries
  • Experience using and monitoring a ticketing system, adhering to variable SLAs
  • Experience in creative environments supporting Adobe CC, audio/post production and Digital Asset Management (DAM) platforms a plus
  • Advanced experience with MacOS support and imaging technologies, BASH scripting a plus
  • Intermediate experience supporting Windows 10, Command Line / PowerShell a plus
  • Advanced experience with Google G-Suite, SSO experience a plus
  • Intermediate understanding of TCP/IP protocols; LAN configuration a plusIntermediate understanding of change management and IT security principals
  • Available to assist with after hours support for urgent requestsIntermediate understanding of wired and wireless networking technologies (Cisco Meraki a plus)
  • Experience supporting collaboration and video conference systems (Cisco WebEx a plus)

How to get started:
If you’re excited by the idea of seeing yourself in this role at Headspace, please apply with your CV and a cover letter that best expresses your interest and unique qualifications.

Read Full Job Description

Technology we use

  • Engineering
    • JavaLanguages
    • JavascriptLanguages
    • SwiftLanguages
    • MicroservicesLanguages
    • TypescriptLanguages
    • ReactLibraries
    • Node.jsFrameworks
    • MySQLDatabases

Location

Headspace is located in the heart of Santa Monica on Michigan and Cloverfield. Bergamont train station is right behind our office.

What are Headspace Perks + Benefits

Headspace Benefits Overview

Unlimited Time Off
Lifetime Headspace Subscription
$500/year learning and development budget
$75 gym stipend
Daily catered lunch and fully stocked fridge
Parking
Full Medical, Dental, Vision Coverage
Voluntary Coverage
Basic Life AD&D
Flexible Spending Account
401k
Commuter Benefit

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
$75 gym stipend each month
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Unlimited Paid Time Off Poilicy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Free Daily Meals
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
$500 Conference budget
Tuition Reimbursement
Diversity Program

Additional Perks + Benefits

Quarterly Hackathons. Optional group meditations daily. Competitive salaries. Unlimited PTO. Daily catered lunch.

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