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Senior Operations Manager

| Pasadena


Over the next 3 months you will be expected to:

  1. Implement an exciting, effective project tracking methodology across Brainjolt.
  2. Implement a system that has managers reliably and effectively create yearly/quarterly/monthly goals for their departments/people.
  3. Implement a company scoreboard so that everyone knows what departments are excelling and which ones need help.
  4. Implement data dashboards that are easily digestible
  5. Get Brainjolt running with smooth efficiency in both maintaining what we’ve built while we innovate and experiment with new things.


  1. Work with CEO to make decisions for operational activities and set strategic goals.
  2. Plan and monitor the day-to-day running of business to ensure smooth progress.
  3. Oversee all company data, ensure its accuracy, and deliver the most relevant data to each dept so that they can see their performance clearly.
  4. Supervise staff from different departments and provide constructive feedback.
  5. Evaluate regularly the efficiency of business procedures according to organizational objectives and apply improvements.
  6. Improve the business processes for each department through analysis and collaboration.
  7. Review financial information and adjust operational budgets to promote profitability.
  8. Revise and/or formulate policies and promote their implementation.
  9. Manage relationships/agreements with external partners/vendors.
  10. Evaluate overall performance by gathering, analyzing and interpreting data and metrics.
  11. Ensure that the company runs with legality and conformity to established regulations.
  12. Collaborate with department management to develop financial plans.
  13. Organize and prioritize all of the company’s internal projects and keep them moving forward simultaneously without breaking a sweat.
  14. Proactively manage project schedules, making sure everyone involved know their tasks and deadlines.
  15. Define success for every project and then track the relevant metrics.
  16. Track our competition. Understand their success.
  17. Maintain thorough notes of procedures and expectations in order to document general processes and guidelines for this growing department.


  • You have to know more about operations than anyone interviewing you. Seriously!
  • Proven experience as Senior Operations Manager or equivalent position.
  • Excellent organizational and leadership abilities.
  • Outstanding communication and people skills.
  • Knowledge of industry’s legal rules and guidelines.
  • Working knowledge of data analysis and performance/operation metrics.
  • Familiarity with Google/MS Office and various business software (e.g. ERP, CRM).
  • BSc/BA in business administration or relevant field; MSc/MA will be a plus.



We are fast-paced and entrepreneurial work environment that empowers (and then expects) our people to work hard, often independently, and to drive results that directly impact the business. To continue to do this, we need people on the team who are up to the task. People who live our core values naturally and not just to keep their job.

These core values are the real answer to the question Why Brainjolt? And they can be summed up in one word: BECAUSE.

We value...

  • Brilliance — Your life is optimized for inspiration. You have brainjolts every day.
  • Expertise — You own your area and excel in your field.
  • Curiosity — You are always learning.
  • Analysis — You are devoted to the numbers. You test everything.
  • Urgency — You are driven. You have hustle. You are biased toward action.
  • Scrappiness — You are strategic to the point of sly. You are occasionally cunning.
  • Enthusiasm — You love your work. You love these values. You are inspiring and inspirable.


Since early on, our tagline at 22 Words has been Fight boredom, spread happiness. We strive to do this not just for our audience there, but for our team, too. So in addition to offering basic benefits, here are some additional ways we support our team’s continued personal success and happiness.

  • Unlimited PTO
  • Home internet & mobile phone assistance
  • Gym membership assistance
  • 2 tickets to a concert of your choice per year
  • Spotify, Netflix, and Audible subscriptions.
  • Monthly Personal and business-related book budgets
  • Coffee and beer
  • And more…
Read Full Job Description


Brainjolt is located in the heart of Pasadena's Old Town, a bustling but peaceful hub for shopping, dining, and happy meandering.

An Insider's view of Brainjolt

What are some social events your company does?

+ Thirsty Thursday
Grab a beer and learn something! We riff on topics like cryptocurrency, the history of beer, Sun Tzu, etc.

+ Book Clubs
#geekchic. We love to learn, and share what we're learning in a club format!

+ Lunch & Learn
Topics range from UTMs to Supermetrics and Big Data to who is Gen Z. Catered lunch of the presenter's choice!


Managing Director

How do you collaborate with other teams in the company?

Collaboration At Brainjolt is not just a function of teamwork, it’s what makes our team work. We have a mix of staff who work at HQ and remotely and with tools like Asana and Slack everyone is able to stay connected and in-the-know. We have formal ways we work, but our spirit fosters brainstorming outside the box and often over food and drink.


Social Video Manager

What makes someone successful on your team?

Success at Brainjolt requires a true passion for your work and love for the company; when you have that, the motivation to take full ownership of your area comes naturally, and leads to all sorts of creative experiments and side projects that take your work to the next level.


Director of Content

How do you make yourself accessible to the rest of the team?

True accessibility is more than an open door policy. Often, it requires you going to the team instead of waiting for them to come to you. This accessibility is a must on a lean team. Not only do multiple people wear multiple hats but we even trade hats sometimes! We take time to understand the work that is being done, so we can dive in and help.


SVP of Finance and Data

What’s the vibe like in the office?

Fun and casual! depending on the day it could be everyone quietly working heads down, or extremely energetic with a lot of collaboration going on. You never know what you're going to get, which keeps things exciting.


Director of Audience Development

What are Brainjolt Perks + Benefits

Brainjolt Benefits Overview

In addition to your salary, here are a few of the ways that we’ll fight boredom and spread happiness to you personally if you join the team...
+ Unlimited PTO
+ Generous company health insurance plan
+ Home internet coverage
+ Cell phone coverage
+ Gym Membership Assistance
+ Discretionary Work-related Book Budget
+ Monthly Personal Book Budget
+ 2 Tickets to One Concert a Year
+ Audible Subscription
+ Spotify Subscription
+ Netflix Subscription
+ Dog Friendly Office; Cat Friendly Slack Channel

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

...What else?
+ Thirsty Thursday Happy Hours + Learning Sessions
+ Lunch + Learns with Catered Lunch for the Full Team
+ Book Clubs #geekchic
+ Surprise Catered Lunches
+ Team Off Sites
+ Puppies welcome in house; cat photos welcome in our very active #cats Slack channel

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