Senior Manager/Director, IT Infrastructure

| Greater LA Area

WHO WE ARE LOOKING FOR:

The Senior Manager/Director, IT Infrastructure is responsible for The Trade Desk’s global corporate IT Infrastructure systems; primarily focused on Collaboration, Identity, Network and Telecom systems. The ideal candidate will be a thought leader, collaborative people manager and one who is energized by hands on involvement in technology on a day to day basis. We are looking for a hands-on technologist who has the ability to manage direct and indirect resources, while having the technical aptitude to operate and implement the technologies they are responsible for.

WHAT YOU WILL BE DOING:

  1. Vendor Management expertise for our 95% cloud-based technology stack. Maintain a high level of communication and positive professional relations with our current and/or future vendors and suppliers.
  2. Cooperative leadership in leveraging our operations team for Level 1 Administration services through Operationalizing processes, driving automation, good documentation creation, training and technical guidance.
  3. Responsible for (through a combination of hands-on and direct staff)
    • Internal directory service management and architecture, Cloud-based single sign on, proactive service health focus (Monitoring, patching, backups)
    • Application management of on premise and/or third party hosted solutions
    • Collaboration systems (Project Management, Knowledge Base, Unified Communications, Hosted Email, Cloud based VoIP telephony solutions, Cloud File Management, Meeting Room Collaboration and Print/Scan solutions.)
    • Global Corporate WAN and LAN Devices
    • Global Data/voice circuits
  4. Contributes as a technical project resource for global collaboration, Enterprise and Identity system projects across a mixed Windows and OSX environment (70%/30%)
  5. Team member participation on our Security Team, participates in security incident response processes and activities as appropriate.
  6. Leverages best practices approach towards projects, implementations, and issue resolutions; ability to provide status updates and reports
  7. Creates and maintains efficient documentation for IT Standards, Procedures and KB
  8. Maintains a high quality of technical support to ensure effective productivity for the management, established employees, and the future of The Trade Desk team members.
  9. Other duties as assigned

WHAT YOU BRING TO THE TABLE:

Knowledge, Skills and Abilities 

  1. Keyboarding skills and computer proficiency with software knowledge to include MS Office
  2. Excellent interpersonal, written, and oral communication skills required
  3. Strong customer service and presentation skills
  4. Able to analyze customer needs and reach acceptable solutions
  5. Comprehension and adherence to company procedures and policies required
  6. Able to perform effectively with supervision, either independently or as a team member
  7. Able to maintain confidentiality of information and systems required
  8. Conduct that supports the company’s ethics, core values, and compliance programs

Education and Experience Knowledge 

  1. Bachelor’s degree in related IT field required; Microsoft certification desired but not required with demonstrated experience
  2. Eight to ten years+ of experience in a similar hands-on engineering role working with:
    • Multi-site Active Directory & best practice, replication management, group policy objects, Domain trusts, Federation and Disaster recovery planning
    • Office 365 / Exchange online, email best practice, day to day email management, configuration management, email archive, e-discovery and Disaster recovery planning.
    • Cloud-based single sign on experience with Azure AD SAML, OAUTH or similar technology
    • Anti-virus/Malware/Phishing defense, DDOS and IP based attack mitigation
    • New circuit provisioning, carrier and telecom contract management
    • Hosted and Cloud PBX management (Cisco, RingCentral, Zoom Voice)
    • TCP/IP, DNS, DHCP, IPSEC, associated certificates and directory authentication integrations.
    • Troubleshooting and maintaining our Cisco Meraki stack; Firewall/IPS, layer 2 / layer 3 switches, wireless access points, Mesh VPN, QoS prioritization, Traffic shaping and HA/Failover
  3. Two to five years of experience working with:
    • AD Connect, Powershell
    • Enterprise Cloud file storage services (Dropbox, OneDrive)
    • Unified Communications (Slack, Cisco Jabber, Cisco VoIP)
    • Meeting management software (Zoom)
    • Microsoft patch management / deployment
    • Domain security industry standars (Azure Multifactor Authentication, Mimecast Secure mail gateway, Azure Security and Compliance)
    • International deployments and international end user support for troubleshooting and new equipment provisioning
  4. Previous experience working at a startup is preferred
  5. Prior experience working with the ITIL framework in a SOX regulated environment is highly desired

 

Physical Demands 

  1. Must be able to sit, stand, walk or a combination of the three for up to 10 hours a day
  2. Position requires the ability to speak and hear 50% of the time
  3. Must be able to lift up to 50 pounds

Safety Requirements 

  1. Must be committed to a high standard of safety and be willing and able to comply with all safety laws and all of our safety policies
  2. Must be willing to report safety violations and potential safety violations to appropriate supervisor or management

 Availability Requirements 

  1. Attendance: Must maintain regular and acceptable attendance.
  2. Regular Hours: Must be regularly available and willing to work at least 8 hours per day, five days per week, or such other hours per day or hours per week as we determine are necessary or desirable to meet business needs.
  3. Overtime: Must be available and willing to work such overtime per week as we determine is necessary or desirable to meet business needs.
  4. Weekend and Holiday: Must be available and willing to work such weekends and holidays as we determine are necessary or desirable to meet THE TRADE DESK business needs.
  5. Will be required to carry a company-funded smart phone and expected to respond to urgent calls in a timely manner. This may require remote or occasional on-site support.

The Trade Desk does not accept unsolicited resumes from search firm recruiters. Fees will not be paid in the event a candidate submitted by a recruiter without an agreement in place is hired; such resumes will be deemed the sole property of The Trade Desk. The Trade Desk is an equal opportunity employer. All aspects of employment will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PythonLanguages
    • FluxLibraries
    • ASP.NETFrameworks
    • AerospikeDatabases
    • SQL ServerDatabases
    • VerticaDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • SmartsheetManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

Our LA office is across the street from the Promenade at Howard Hughes Center, offering a wide range of amenities with easy freeway access.

An Insider's view of The Trade Desk

How would you describe the company’s work-life balance?

It’s not uncommon in our Ventura office for several engineers to go surfing on their lunch break or when the waves are just right. For those of us who can’t seem to swim, we tend to play basketball during lunch. Others like to take hikes behind the office along the hillside, work out or even run along the beach.

Ephraim

Data Specialist

How do you collaborate with other teams in the company?

We work in pods of 3-4 per client. Each pod has a trader, account executive, and account manager. Typically, account managers handle the daily communication with the client, provide platform training, support traders in optimizing/troubleshooting campaigns, and support sales. The three roles are indispensable to each client .

Amy

Account Coordinator

How does the company support your career growth?

Everyone at The Trade Desk invests in each other’s growth. Management is very good about keeping up with everyone and understanding what your career plans are to help work with you in achieving them. The best part is being able to work together with a brilliant team to learn and grow together so you are never alone.

Nathan

Trading Specialist

How do your team's ideas influence the company's direction?

One of my favorite meetings is our monthly product pitch where employees from all over the company get to pitch their ideas to our senior leadership and product teams. We are a product driven company and nothing informs the direction of our business more than having a say in what we should build next.

Alex

VP, Client Services & Strategy

What’s the vibe like in the office?

People come to the office to get their work done, but also want to enjoy their time in the office as well. We all take turns DJ’ing the Bluetooth speaker in the office and taking music requests from others. There’s constant collaboration and communication going on between all teams in the office.

Katie

Senior Account Manager

What are The Trade Desk Perks + Benefits

The Trade Desk Benefits Overview

At The Trade Desk we think what you do outside the office is just as important as what you do inside the office, which is why we offer a range of benefits to help our employees lead a healthy and balanced life. We offer competitive benefits ranging from parental leave to savings and investments plan that help you plan for the future. We have offices around the world and they all have something that makes them unique, whether there's a fridge stocked with local craft beer, or daily ping pong tournaments, there's always something fun happening at our TTD offices.

Culture
Friends outside of work
Eat lunch together
Open door policy
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Employee Stock Purchase Plan
Performance Bonus
Child Care & Parental Leave Benefits
Generous Parental Leave
Flexible Work Schedule
Remote Work Program
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking

Additional Perks + Benefits

Friendly Nerf wars, Foosball tourneys, and good vibes...our LA office is centered around bringing your whole self to work.

More Jobs at The Trade Desk44 open jobs
All Jobs
Finance
Data + Analytics
Dev + Engineer
HR
Legal
Marketing
Operations
Product
Project Mgmt
Sales
HR
new
Orange County
Sales
new
Los Angeles
Sales
new
Los Angeles
HR
new
Los Angeles
Sales
new
Los Angeles
Finance
new
Los Angeles
Sales
new
Los Angeles
Operations
new
Los Angeles
Operations
new
Los Angeles
Finance
new
Los Angeles
Finance
new
Los Angeles
Operations
new
Los Angeles
Developer
new
Los Angeles
Product
new
Orange County
Developer
new
Orange County
Data + Analytics
new
Los Angeles
Project Mgmt
new
Los Angeles
Project Mgmt
new
Los Angeles
Finance
new
Los Angeles
Marketing
new
Los Angeles
Developer
new
Orange County
Finance
new
Los Angeles
Finance
new
Los Angeles
Developer
new
Orange County
Developer
new
Los Angeles
Developer
new
Los Angeles
Developer
new
Orange County
Developer
new
Los Angeles
Data + Analytics
new
Los Angeles
Developer
new
Los Angeles
Finance
new
Los Angeles
Operations
new
Los Angeles
Project Mgmt
new
Los Angeles
Finance
new
Los Angeles
Data + Analytics
new
Los Angeles