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Product Manager

| Santa Monica

Universal Music Group Consumer Engagement is seeking an CRM Product Manager. This position sits at the intersection of business strategy, data and platform development, and change management. S/he will play a key role in managing the design, build, and implementation of UMG's global CRM and data capabilities and is responsible for maintaining the CRM product roadmap to build a stable, maintain, and scale UMG's global consumer data and CRM platforms and products.

Job Functions:

The CRM Product Manager is responsible for requirements gathering, testing, and post deployment support of UMG's global / CRM platforms which primarily includes a consumer data platform (CDP), multi-channel marketing and messaging tools, and consumer-facing preference / consent centers as the primary focus; eventually more product launches and ongoing ownership will follow. Doing this job well means effective partnering with business and technical teams across the organization to create/refine global data and CRM business requirements that include end-user stories, functional and technical specifications, and prioritization of efforts within a global roadmap, etc. They will proactively contribute to enhancement and scale of UMG's global CRM business discipline. This includes:

  • Is the day-to-day program owner to ensure that the larger Global CRM solution roadmap is maintained and executed, this includes the consumer data, direct marketing and CRM analytics platform products.
  • Act as liaison between business and technical teams in all areas of CRM development and enhancements.
  • Lead the process to gather, analyze, prioritize CRM business requirements and develop detailed functional requirement and clear project scope and roadmap.
  • Develop clear and complete CRM business and functional requirement documents that can be shared with business and technical teams.
  • Working with global technical teams and developers, test and validate that their solutions have meet business requirements delivered by the business.

Job Requirements:

Skills/Abilities:

  • Strong ability to represent and document business processes, interaction flows, data flow processes, etc.
  • Effective in managing multiple parallel work streams and initiatives (e.g. analytics, data platforms, DMP, site and ecommerce, etc.)
  • Exceptional written and verbal communication skills across business and technical teams that is detailed, organized, and results-oriented
  • Ability to work effectively in a fast paced, high energy, team-oriented environment
  • Working knowledge of Drupal, Magento, Google Analytics, CDP technologies, etc.

Experience:

  • 3+years of experience in CRM business and data analysis, and process flows; in product manager role a plus
  • Experience with standard CRM marketing platforms such as web analytics, data warehouse technologies (CDP a plus), omni-channel digital marketing tools, etc.

Education:

  • Bachelor's Degree

Universal Music Group is an Equal Opportunity Employer.

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
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