Operations Specialist

| Greater LA Area

We are currently seeking a technically-savvy, customer service-oriented professional to fill our Operations Specialist position in the Woodland Hills office. Reporting to the Director of Label Process Operations (LPO), the Operations Specialist will primarily be responsible for day-to-day operational support for the GRO4 project, assisting with customer service for related internal systems, conducting research and analysing data on behalf of the management team, as well as providing technical assistance to labels and UMG central teams. This individual will develop a thorough understanding of the existing business processes and various systems including, Studio Hub, Monday.com, Atlas, Milestone, GPS, and DiGS. This position requires a high level of detail-orientation, organization, and strong computer skills.

 

Job Functions:

GRO4 Operations (50%):

Facilitate cross label discussions with GRO4 StudioHub Admins and LPO Operations Managers

Work with LPO Operations Managers, StudioHub Admins, Process Innovation, and other LPO team members on prioritizing bugs and enhancements and reporting them out to the program team

Provide business/technical support – Password resets, troubleshooting issues for label and external users in the US

Provide key management information to Label and Central Users

Perform continual assessments of process efficiencies and best practice - i.e. demo, test and pilot process for various work streams

Compliance Monitoring

Key metrics analysis/Score card

Proactive monitoring to support the SH Admin role

Training and onboarding new users

Perform User Acceptance Testing

Provide user support for DiGS

UMG System Support and Administration and West Coast Coverage – DiGS/Atlas/Milestone (35%):

  • Field users' questions and issues and troubleshoot/report, as needed
  • Assist team with development and user acceptance testing duties
  • Assist users with Reporting requests, as needed

Overall Team Support (15%):

  • Assist with ad-hoc special projects as assigned by team management, including: analytics, KPIs, reporting, etc

Job Requirements:

Skills/Abilities:

Extremely detail oriented and organized

Strong data management and analytical skills

Ability to manage multiple projects

Demonstrated ability to effectively collaborate with many individuals and teams, including many different personalities and stakeholders inside and external to UMG

Adept problem solver; ability to come up with inventive solutions on the fly

Works well within a team

Customer Service attitude

Experience:

1 to 3 years of experience working in Operations

Preferably at least 2 years in the music and/or entertainment field

Education:

Bachelor's Degree

 

Universal Music Group is an Equal Opportunity Employer.

 

Disclaimer

This job description only provides an overview of job responsibilities that are subject to change.

Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • .NETLanguages
    • C#Languages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • ScalaLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • AngularJSFrameworks
    • ASP.NETFrameworks
    • SparkFrameworks
    • SpringFrameworks
    • AccessDatabases
    • HiveDatabases
    • Microsoft SQL ServerDatabases
    • MySQLDatabases
    • OracleDatabases
    • SAP HANADatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • DrupalCMS
    • WordpressCMS
    • SalesforceCRM
    • Constant ContactEmail

Location

UMG IT is primarily based in Woodland Hills, a neighborhood bordering the Santa Monica mountains in the San Fernando Valley region of Los Angeles

An Insider's view of Universal Music Group

What’s the vibe like in the office?

Everyone is hard working but it’s still a pretty relaxed and friendly environment. If you need any help people are always ready to make time. Between the conference room with all over music related decorations, big lunch room with table-football and arcade games and a very casual dress code, the overall vibe is really chill.

Laurent Burte

Enterprise Portfolio Management Project Manager

How do you collaborate with other teams in the company?

Our team serves departments across the company by providing feedback and best practices on software asset management. We get to work with a lot of different teams which is really interesting.

Ashia Coleman

Junior Windows Systems and Application Administrator

What makes someone successful on your team?

Our team relies on the ability to have quick and meaningful communications, sharing of ideas in a constructive way and working closely as a whole team. You also need to be interested in always learning. Technology never stands still and neither does this team.

Todd Hancsicsak

Director, Rights & Repertoire Technology

What does your typical day look like?

There is no typical day at UMG, which is a good thing! I get an opportunity to work with numerous individuals within IT and the business on a variety of global projects. Having the opportunity to work with so many talented people globally and continuously learn and contribute to our business is very exciting.

Gauri Gohokar

Project Manager

What are Universal Music Group Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Pet Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Vacation & Time Off Benefits
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Parking
Fitness Subsidies
Professional Development Benefits
Tuition Reimbursement
Diversity Program
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