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Operations Representative

| Greater LA Area
Operations Representative will work closely with outside trucking customers and internal departments to develop a schedule for the delivery of product through our NEXT app. Work closely with the Account Managers for customer satisfaction and retention. Insure app usage is being met. Communicate with customer on deliveries; providing details and information requested. Utilize proprietary software to track, update, and administrate shipments

Responsibilities

  • Monitor shipments to ensure on-time delivery
  • Work with proprietary software to facilitate business needs
  • Work with account managers to allow for account growth and assist in operations
  • Work with drivers to solve issues in real time
  • Work with customers and drivers to schedule and manage pickup and drop off appointments
  • Manages relationship with all carriers/customers
  • Provide backup as support to dispatch department
  • Continue to develop business relations with customers and carriers/drivers
  • Assist with the communications with customers, carriers/drivers
  • Tracking, Tracing and maintenance of PODs in the Next System
  • Keep track of trucks via online tracking system
  • Follow up with drivers/carriers to submit offers through app/website

Qualifications

  • Minimum 1 year experience in customer service role for transportation
  • Strong verbal and written communication skills
  • Works well with change Bi-lingual applicants a plus but not required
  • Assertive take charge attitude, with sense of ownershipPassion for technology
  • Ability to multi-task with a sense of urgency
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • GraphQLLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • SpringFrameworks
    • MySQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • OptimizelyAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • AsanaManagement
    • ConfluenceManagement
    • TrelloManagement
    • HubSpotCRM
    • SalesforceCRM

Location

With easy access to the 105 and 710 you can easily hop on and off the freeway! The city's diverse culture creates a fun flux of flavorful restaurants.

An Insider's view of NEXT Trucking

What’s the vibe like in the office?

“Seeing the owners work just as hard and being present in the office inspires me to reach for higher goals.”

Sahar

LTL Senior Executive

What's the biggest problem your team is solving?

“I look at our product as something that goes way beyond the technology itself. Creating the optimal carrier experience means getting close to our users and understanding their needs. There’s no better feeling than finding a solution that not only drives growth, but also makes drivers’ jobs a little bit easier and little bit more delightful.”

Brian

Product Manager

What makes someone successful on your team?

"As a designer, one of the most important parts of being a successful designer is to always consider the system. We’re designing a system that spans online and offline so it’s critical that you think about how each piece fits into the system as a whole."

Cole

Director of Product Design

What is your vision for the company?

“We want to change the industry by streamlining the process for drivers to book loads and manage their trucks/fleets in an easy process so that they take a little bit of stress off their plate and enjoy what they do to the fullest.”

Eddie

Sr. Transportation Representative

What is your vision for the company?

"My vision is to be a transparent transportation company. We want to be the advocates for carriers, both big and small."

Corey

Carrier Rep

What are NEXT Trucking Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K) Matching
NEXT's 401(k) retirement plan matches up to 5% of their annual base salary, with immediate vesting for matched contributions.
Company Equity
NEXT offers stock options that vest over a three-year period.
Vacation & Time Off Benefits
Generous PTO
NEXT's vacation policy includes two weeks paid time off for all employees and up to three weeks off for tenured employees of five years or longer.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Company Outings
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