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Network Support Specialist

| El Segundo
As a Network Support Specialist, you will play a hybrid role between the IT and Support teams supporting both external and internal employees. You will have a crucial responsibility in the growth and adoption of GoGuardian's Cloud Filtering product. You will be a member of the IT organization and embody the principles of fluidity, critical thinking, innovation, and collaboration.
GoGuardian is transforming education. We dream of a world in which students can leverage the power of the internet and their own curiosity while staying focused and safe from harmful content on their school-issued devices. We're building applications to do just that. Our products allow school administrators to create freedom within boundaries by setting rules around access, teachers to guide students through online content and collaboration, and school counselors to find and help students in need. But that's just the beginning, we need you to help us with what's next.

Responsibilities:

  • Hybrid IT role that will support both external customers and internal employees, reporting into the GoGuardian IT Manager
  • Day to day internal help Level 1 desk support to assist IT team with rapid corporate growth
  • Provide internal troubleshooting best practices for support team
  • Work with sales/success teams for at-risk clients using GoGuardian Cloud Filtering
  • Act as a point of escalation when Support team requires deep DNS expertise
  • Onboard/support external customers with GoGuardian Cloud Filtering

Requirements:

  • 4+ years of experience working in a Support/IT/Infrastructure capacity and or similar experience
  • Strong customer service skills focusing on ease of customer adoption (of GoGuardian Cloud Filtering product)
  • Excellent and clear communication skills for a positive customer experience
  • Successful cross training experience of internal support technicians
  • Ability to quickly understand complex network topologies of various external customers, with a specific focus on DNS expertise
  • Strong understanding of networking principles

Bonus:

  • Experience working in a SaSS or EdTech Company
  • Experience working in a fast paced, highly iterative work space

GoGuardian is an equal opportunity employer and makes employment decisions on the basis of merit and business needs. GoGuardian does not discriminate against employees, applicants, interns, or volunteers on the basis of race, religion, color, national origin, ancestry, physical disability, mental disability, medical condition, pregnancy, marital status, sex, age, sexual orientation, military and veteran status, registered domestic partner status, genetic information, gender, gender identity, gender expression, or any other characteristic protected by applicable law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • JavascriptLanguages
    • ScalaLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • Node.jsFrameworks
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • PhotoshopDesign
    • SketchDesign
    • ConfluenceManagement
    • JIRAManagement
    • SalesforceCRM
    • MarketoLead Gen

Location

200 N Sepulveda Ave, El Segundo, CA 90245

An Insider's view of GoGuardian

What are some social events your company does?

We love hanging out together here at GoGuardian and have a different social event almost every week! We’re not short on company events like Oscar viewing parties, basketball or crafts club and Harry Potter birthday celebrations. We also love smaller team events and have done everything from ice skating to biking on the beach to Korean BBQ /karaoke!

Tamar

Business Analyst

What's the biggest problem your team is solving?

Our vision brings tall challenges; one of which is finding ways to sift through nearly insurmountable amounts of data, finding the important nuggets of information, then surfacing it to the right people. By using a combination of machine learning and cutting-edge data science (really), we're building better products for our users.

Zach

Senior Designer

What are some things you learned at the company?

One of GoGuardian's core values is to experiment and learn. I think the engineering team embodies this well, and one skill I have learned is to be open to all the learning opportunities available and not be afraid to try new things.

Melinda

Software Engineer

What's something quirky about your company?

Being a company geared towards improving education it’s only fitting that we embrace the theme of the most magical school on the face of the Earth. Of course I’m referring to Hogwarts School of Witchcraft and Wizardry. There’s nothing like wrapping up a game of Fifa in the Forbidden Forest and then jumping into a meeting in the Ministry of Magic.

Cole

Sales Operations Specialist

What are GoGuardian Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Beer on Tap
Casual Dress
Company Outings
Free Daily Meals
Game Room
Stocked Kitchen
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences

Additional Perks + Benefits

Relax, recharge, and refresh with weekly yoga classes & guided aromatherapy meditation. Whether you're a golfer or a gamer (or both), there's probably a weekly activity with your name on it.

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