Member Services Specialist

| Marina Del Rey & Playa Vista

The Role

We are looking for a Member Services Specialist to help our members live a healthier life by connecting them with the best products to fit their values and lifestyle. You will be helping members with everything from finding a phenomenal protein powder to addressing membership cancellation requests. To succeed in this role, you’ll need a real passion for building community with members and hitting weekly and monthly performance goals. If you believe in our mission and thrive in a creative and fast-paced environment, we would love to hear from you.

Compensation starts at $15 per hour and is based on experience.

Responsibilities

  • Provide efficient support and service to members via chat, phone, text, and email.
  • Educate shoppers about the features and benefits of membership that are aligned with their needs so that they maintain their annual membership.
  • Be a subject matter expert for a growing catalog of products and dietary values we support to offer cross-sell opportunities and improve AOV (average order value).
  • Collect and communicate customer insights to the rest of the business to help improve Thrive Market’s offerings.

Qualifications

  • You've sold something in the past, enjoyed it, and want to do it again
  • You are passionate about health and wellness
  • You have excellent written and verbal interpersonal skills
  • You know your way around Google Apps and have experience with Customer Relationship Management tools
  • You are able to work from our LAX area and Marina Del Rey offices. We are currently looking for both full and part time with Saturday availability

Soft Skills Required

  • Phenomenal listener who can recognize cues from customers over phone and chat
  • Creative and analytical problem solver
  • Receptive to performance feedback and quick to put it into action
  • Ability to self-manage productivity and self-assess performance
  • Authentic care for the well-being of Thrive Market members
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