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IT Systems Manager

| Greater LA Area
At Aspiration, we created the category of sustainable, socially responsible retail consumer finance. We offer unique financial products to let people save, spend, and invest their money in ways that make them more financially secure and align with their personal values. Unlike other financial institutions, Aspiration is committed to building a relationship with our customers based on trust and aligning the customer’s success with our own. Aspiration has raised over $115M in funding to date, and is growing quickly.
As the IT Systems Manager, you will have the opportunity to manage the help desk and use your knowledge and experience to support the company and its users. Additionally, the IT Systems Manager will focus on executing the implementation, maintenance, and support of hardware, software and systems necessary to support users, improve efficiency, and build customer satisfaction.

What You'll Do

  • Develop a high performing, customer-focused IT Help Desk Team
  • Develop and implement standard IT operating procedures that focus on efficiency, continuous improvement, and supporting Aspiration staff
  • Work with and support Information Security to ensure company policies are followed
  • Manage user onboarding and offboarding
  • Participate in the architectural design and implementation of new IT systems
  • Ensure uptime and provide metrics for IT systems
  • Manage IT assets; lifecycle, tracking, inventory, ordering, shipping, repairing, patching, and retirement
  • Provide regular feedback to staff to promote development, improvement, and teamwork including annual performance reviews

What You'll Bring

  • 5+ years of IT experience
  • Experience supervising an IT help desk
  • Experience with a cloud-first architecture and applications
  • Experience with mobile device management, VPN
  • Extensive experience with Mac OS
  • Proficient understanding of on-premise IT infrastructure and HA requirements
  • Proficient understanding of networking technology
  • Call center technologies and support experience a plus
  • IT, security, or applicable vendor certifications a plusStartup/tech company experience a plus

What You'll Get

  • Making an impact for a company with a mission of transforming the financial industry and the lives of millions
  • People - the best part of Aspiration 
  • Competitive salary and equity incentives
  • Robust healthcare plans, 401K and unlimited vacation time
  • Dog-friendly office in beautiful Marina del Rey with an in-office gym
  • Diverse & inclusive culture
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • ReactLibraries
    • PostgreSQLDatabases
    • RedshiftDatabases
    • Google AnalyticsAnalytics
    • LookerAnalytics
    • SegmentAnalytics
    • AmplitudeAnalytics
    • AdjustAnalytics
    • LucidchartsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • After EffectsDesign
    • ProcreateDesign
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • ClickupManagement
    • SmarshManagement
    • ZenDeskCRM
    • MailChimpEmail
    • IntercomEmail
    • MandrillEmail
    • SendGridEmail
    • IterableEmail
    • Impact RadiusLead Gen

Location

We're located in Marina Del Rey, steps from bars, shops, and restaurants. On Fridays there's a local farmer's market right on our block!

An Insider's view of Aspiration

What’s the vibe like in the office?

Aspiration has some of the smartest, most hard-working, and fun people I have ever worked with. The vibe is very fast-paced and exciting, and management is good at adjusting to different people’s work styles, allowing employees to work remotely and even bring their pups in on Fridays.

Jordan

Data Analyst

What's the biggest problem your team is solving?

We use cutting edge technology to solve both dated financial problems and problems that impact our environment. Aspiration is unique in that we are a financial firm focused on environmentalism while putting people before profits. For every solution we have to a banking problem, we're challenged with having an equal or greater impact on the world.

Chloe

Product Manager

How does the company support your career growth?

I joined Aspiration as an Account Manager. Now, I manage an affiliate program of 80+ accounts and support our direct media partners. In 1 year, I've grown beyond my own expectations. From leading a large product implementation to planning off-site activation events, my need of not being in a complacent position has been met from the moment I joined

Andre

Affiliate Manager

What are Aspiration Perks + Benefits

Culture
Volunteer in local community
Aspiration has participated in several volunteering activities, including Heal the Bay beach clean ups, LA Tech Gives Back beautification projects, and card making for Children's Hospital of LA.
Partners with Nonprofits
Aspiration partners with Accion, a nonprofit specializing in microloans. We give 10% of every dollar we earn to low-income Americans, funding up to $5,000 per person to jumpstart new businesses.
Friends outside of work
Eat lunch together
Intracompany committees
Aspiration has a communication committee that works to organize all-hands meetings, lunch and learns, and team-building events.
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Aspiration employees can contribute up to $2600 annually to their FSA.
Disability Insurance
Disability insurance covers 60% of annual salary up to the maximum plan limit for up to 13 weeks.
Dental Benefits
Our dental plan covers 90% of premiums.
Vision Benefits
Aspiration covers 90% of premiums for vision coverage.
Health Insurance Benefits
Aspiration's health insurance policy covers 90% of medical premiums.
Life Insurance
Aspiration pays for basic life insurance coverage valued at $20,000 Basic Life & AD&D.
Onsite Gym
Retirement & Stock Options Benefits
401(K)
Company Equity
Stock options are available to fulltime employees
Child Care & Parental Leave Benefits
Flexible Work Schedule
Aspiration provides employees with a flexible work schedule that includes Flexible start and end times.
Remote Work Program
Family Medical Leave
Employees who have been with the company for 12 months are eligible for 12 weeks of family medical leave.
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Perks & Discounts
Casual Dress
Commuter Benefits
Parking
We offer employees Free on-site garage parking.
Pet Friendly
Aspiration's pet policy is Occasional bring your pet to work days.
Relocation Assistance
Our relocation assistance plan offers a maximum reimbursement of $5000.
Professional Development Benefits
Lunch and learns
Aspiration hosts lunch and learn meetings on occasion.
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