Implementations Engineering Specialist

| Downtown

INTELITY is the global provider of the broadest enterprise guest experience and management platform for hotels, casinos, cruise lines, and luxury residences. We are on a mission to provide our customers with the most direct and advanced connection to their guests, while also supporting back-of-house operations and business intelligence. Our award-winning company has been recognized as an industry leader by Built in LA, Forbes Travel Guide, Hotel Tech Report, and Travel Weekly, and has received accolades about our platform and leadership. We are growing rapidly and have offices in both North America and Europe.

We are building the next-generation platform for the guest service industry, and we are looking for a brilliant and versatile Implementations Engineering Specialist who knows the technology and hospitality landscapes.

Key Responsibilities:

  • Implement and deploy INTELITY systems and platform technology for customers
  • Train INTELITY customers on platform use and applications, which includes, without limitation, understanding the product at a high level to demonstrate the maximum value of the software providing optimal customer use
  • Work closely with Project Managers and Engineering teams on interface integrations and installations of the Company’s products and services
  • Partner with systems, product and engineering team members for on-boarding new product elements and enhancements
  • Represent brand INTELITY onsite with our customer base in a professional manner

Job Requirements:

  • Bachelor’s Degree in Computer Science or 5-years in a related field and professional experience
  • Experience in technology or software systems
  • Experience in MS SQL/SQL manager
  • Experience with iOS and Android mobile operating systems
  • Experience with Windows and Mac operating systems
  • Understanding of basic Wi-Fi network and troubleshooting
  • Problem-solving and analysis skills
  • Excellent written, verbal, interpersonal communication and time management skills
  • Ability to travel 50–75% of the time including internationally
  • Self-starter with ability to take initiative and balance multiple priorities with minimal direction
  • Strong collaboration and organizational skills

INTELITY offers competitive pay, benefits, and equity for qualified candidates. We are focused on creating and maintaining a fun, positive work environment where employees are able to grow and flourish. We offer comprehensive benefit plans for our employees and their dependents, including medical, dental and vision plans, as well as transit and gym reimbursements. Employees also have access to Flexible Spending Accounts (Dependent Day Care and Medical) and can participate in the Company’s 401(k) Plan with a company matching program.

INTELITY provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics.

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Location

600 Wilshire Blvd. Suite 700, Los Angeles, CA 90017

An Insider's view of INTELITY

How does your team reward individual success?

We are a company that is not shy about recognizing the success of others. Be it one on one or on a larger scale we make sure to give credit where credit is due. But we also know that individual success relies on a larger system and a healthy team environment so we make sure to have regular events to celebrate our wins.

Percy

LEAD PRODUCT DESIGNER (UI/UX)

How do you collaborate with other teams in the company?

Working in the marketing department means I'm constantly collaborating with other departments to ensure that our brand is being properly represented across all platforms. I often work in tandem with the sales, customer success, and integrations teams when developing new case studies, press releases, and website content.

Autumn

Demand Generation Manager

What are some things you learned at the company?

There are too many to count. Working with a management team that has an incredibly diverse collective experience means that every day you’re being introduced to a new way of thinking and innovative ideas.

Anthony

Director of Marketing

How does your team reward individual success?

One of the most rewarding benefits that the company gives is entrusting employees with new projects even if they are outside your core job description. Any employee can present an idea to their respective business units or sometimes even to the executive team.

Teja

Product Manager

What are INTELITY Perks + Benefits

Culture
Friends outside of work
Eat lunch together
Intracompany committees
Open door policy
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Child Care & Parental Leave Benefits
Flexible Work Schedule
Remote Work Program
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Holidays
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Stocked Kitchen
Some Meals Provided
Happy Hours
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Lunch and learns
Cross functional training encouraged
Promote from within
Online course subscriptions available
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