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Helpdesk Technician

| Greater LA Area

FabFitFun is looking for a Helpdesk Technician to join our growing IT team and provide technical support to 300+ users across our West Hollywood HQ! 

Our ideal candidate must have experience diagnosing issues related to computer hardware or software, networking equipment, printers, scanners, copiers, VoIP phones, A/V equipment, as well as be able to independently research, select, and implement reasonable solutions, and document resolution and proper operating procedures. 

What you'll do:

  • Provide day to day end-user support for 300+ users across multiple locations 
  • Assist with New hire on-boarding including desk set-up and new hire orientation
  • Provide first level technical support contact for all computer issues (Mac, Windows, Printers, IOS, Android)
  • Assist with project implementations
  • Manage IT asset inventory, forms and policies
  • Troubleshoot, diagnose, and repair hardware, software, network and peripherals issues
  • Document, monitor, and resolve support tickets for all IT related issues in a timely manner
  • Provide on-call/after-hours support, system implementations, and upgrades
  • Write technical documents to be used by other technicians
  • Work with IT Manager to improve help desk support processes, equipment, and software selection
  • Frequent travel to our City of Industry warehouses is required 

What you'll bring:

  • 3 years of IT Help Desk experience in a MacOSX environment with emphasis on networking and cloud software
  • Strong experience with Google Apps for Business: Gmail, Google Calendar, Google Drive, Google Docs, Google Sheets
  • Experience providing support for Firefox, Chrome, Safari, IE
  • Background in providing desktop support for Windows 7/10 and Mac OSX 10.9+
  • Knowledge of support for Microsoft Office Suite 2010, 2013, 2016
  • Experience administering MDM, SSO, enrollment/provisioning systems
  • Familiarity with ticketing systems
  • Proven ability to provide proactive customer service with strong attention to detail.
  • Working knowledge of a range of software and hardware diagnostic tools
  • CompTIA A+, Apple ACMT, and/or Network+ Certification preferred 

What you'll get: 

  • Full health-care coverage
  • Dental and vision coverage
  • Competitive medical coverage for dependents
  • Generous vacation policy
  • Paid parental leave
  • Free FabFitFun subscription
  • Fun and friendly culture
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavaLanguages
    • JavascriptLanguages
    • SqlLanguages
    • ReactLibraries
    • ReduxLibraries
    • MySQLDatabases
    • PostgreSQLDatabases
    • Google AnalyticsAnalytics
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • WrikeManagement
    • SalesforceCRM
    • IterableEmail

Location

In the heart of West Hollywood! Close to many staples of the LA area including The Beverly Center, The Grove and popular restaurants and bars.

What are FabFitFun, Inc. Perks + Benefits

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Company Equity
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Stocked Kitchen
Stocked kitchen with amazing snacks that suit both looking for something healthy or a sweet treat in the afternoon. Kombucha & cold brew also on tap!
Some Meals Provided
FabFitFun offers 3 catered a meals a week at our HQ in West Hollywood. Breakfast provided on Monday, while Lunch is provided on Tuesday and Friday.
Parking
Paid parking available for all of our employees with a paid parking incentive for those who commute to the office and don't require a parking spot or vouchers.
Pet Friendly
Dog friendly office!
Fitness Subsidies
You will have access to our online digital streaming platform (FabFitFun TV) that hosts a library of online fitness classes from top studies. Also hosted fitness classes every quarter in nearby gyms.

Additional Perks + Benefits

Generous compensation package and extensive benefits. 12 weeks’ paid parental leave. Free FabFitFun subscription and tons of beauty freebies! Daily impact on personalizing the FabFitFun member experience.

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