HelpDesk Analyst- Night Shift

| Greater LA Area
Yankees, Angels, Eagles, Seahawks, Lollapalooza, Governors Ball, Bonnaroo…the biggest names in entertainment are our customers. We power the tech behind every t-shirt, hotdog and drink sold at these venues, and at a global list of other clients that you just wouldn’t believe. 
 
We’re looking for a truly exceptional HelpDesk Representative with an emphasis on customer service who is ready to tackle a large platform, massive client list, and do it in a way that partners with our clients as we help them with any product related questions or issues. What you do matters here. What are you waiting for? Send us your resume!
 
Responsibilities:
  • Deliver efficient and premium quality support to Appetize client’s end users and support staff
  • Provide live, online support via phone, email and chat. Due to the nature of the industry these requests can be during the evening
  • Independently research and analyze technical solutions to problems, provide solution recommendation (i.e. development, maintenance or improvements to systems standards or process) to meet or exceed client needs
  • Review and update Knowledge Base documentation to ensure information is complete and accurate
  • Identify, document, and escalate issues that are deemed to be top priority
  • Mobile Device management and administration
 
Skills/Qualifications:
Presentation Skills, Internal Communications, Training and Teaching skills, Teamwork oriented, Verbal Communication, High aptitude in MS Word and Excel, Excellent grammar, Inclined in technology, Proper telephone etiquette, high level of curiosity
 
Requirements:
  • 2+ years of IT Helpdesk / User Support with a positive track record of ticket resolution
  • Previous POS experience strongly preferred
  • Bachelor’s degree in Information Technology, or equivalent experience
  • High level of general technical aptitude
  • Strong written and verbal communication skills, and excellent listening skills
  • Thorough Knowledge of mobile device platforms (iOS & Android)
  • Working knowledge of database and networking principles
  • Experience working in a team-oriented, collaborative environment.
  • Willing to work 10pm - 6am or 11pm - 7am shifts
 
What's in it for you:
  • Competitive salary
  • Full health, dental, vision, and life insurance
  • LTD/STD insurance
  • FSA program
  • 401(k)
  • Unlimited vacation
 
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • GolangLanguages
    • PHPLanguages
    • PythonLanguages
    • ReactLibraries
    • MySQLDatabases
    • Google AnalyticsAnalytics
    • WordpressCMS
    • SalesforceCRM
    • MailChimpEmail
    • PardotEmail
    • SalesloftEmail

Location

6601 Center Drive West , Los Angeles, CA 90045

An Insider's view of Appetize

What’s the vibe like in the office?

I started at Appetize when it was (literally) in a garage as one of the first 10 employees. Even as the company nears 200 employees, it has never lost its startup charm. Everyone up the ladder is approachable and truly fun to be around – both inside and outside of work. It’s my first job where I don’t know how many hours are left in the day!

Mike

Operations Product Manager

What makes someone successful on your team?

Someone who will take initiative, ask questions, be excited about learning, and have innovative ideas while keeping company goals in mind. This does not come from putting in long hours, but from putting in meaningful and productive time to work on projects that are priorities not only for the short-term but the long-term success of the business.

Courtney

Controller

What are Appetize Perks + Benefits

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Retirement & Stock Options Benefits
401(K)
Company Equity
Child Care & Parental Leave Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Perks & Discounts
Beer on Tap
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
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