Head of Operations - Stealth Telematics/IoT Venture

| Greater LA Area
We’re BCG Digital Ventures. Adventure awaits you.
We are an ever-growing global team of the world’s most remarkable entrepreneurs, designers, engineers, venture architects, product experts and investors. Our ventures create a strategic advantage for the most important global companies.
We are looking for an exceptional startup operations leader who will form part of the experienced executive leadership team and own the day to day operations of a new venture we are launching: a data analytics platform that will transform heavy construction fleet management and drive significant cost savings for fleet owners. Tapping into existing and proprietary data and powered by a robust AI engine, our venture will deliver actionable insights right to fleet managers so that they can effectively cut down on fuel costs, avoid asset depreciation and costly repairs, and increase jobsite efficiency.
Supported by BCGDV, and backed by an international conglomerate and tapping into existing assets and dealer networks, this venture is well positioned and funded to fundamentally change how construction fleets are managed and utilized while providing a tranche of high-value data to stakeholders and partners across the construction value chain.

What you'll do:

  • Ensuring efficient, scalable operations so the company can focus on capturing customers and growing revenue, not on redundant tasks or administration.
  • Systemizing and laying the foundation for all customer-facing processes and workflows, including marketing and sales operations, customer service, and customer success operations.
  • Collaborating with other members of the senior leadership team to ensure smooth operations from lead through recognized revenue to customer retention.
  • Managing company facilities and office space, including finding new or additional space for growth.
  • Developing operational playbooks and train team members to support rapid growth.
  • Managing all administrative/operational systems and tools, including the company’s Salesforce CRM, shared storage drive, email/business tools, etc.
  • Managing relationships with third party vendors across finance, HR, IT, legal, compliance, and insurance.

Shaping Strategy:

  • Working closely with the CEO to set the vision of the overall venture strategy; including defining long-term goals and strategies to drive growth, profitability, and company value.
  • Collaborating with other members of the senior leadership team to provide expert guidance and identify KPIs.
  • Monitoring company performance (creating dashboards and reports), and providing visibility into progress to motivate the team.
  • Ensuring operational systems are setup to capture, track and easily report relevant KPI data

Build Great Talent & Teams:

  • Attract, retain & develop world-class talent. 
  • Cultivate a high-performing, agile, one-team culture obsessed with improving safety on construction sites

Desired Expertise & Experience:

  • 8+ years of senior business and customer operations experience within the high-growth digital start up space 
  • A proven track record of implementing successful systems for people, sales and business operations, preferably in an early-stage startup environment.
  • Strong working knowledge of operational infrastructure areas including customer onboarding, payroll and compensation, accounting and how to develop scalable processes. 
  • Expert project management skills and familiarity with common tech-forward project-management tools.
  • Experience managing Salesforce CRM systems.
  • Excellent analytical skills and a data-driven approach to all solutions.
  • Exceptional collaboration and communication skills and the ability to collaborate successfully with a wide range of teams and seniority levels.
  • Experience with commercial fleet management, and setting up supporting operations, is preferred

To learn more, visit us at bcgdv.com
Interested applicants may apply through the careers section of the website at https://www.bcgdv.com/. Interviews will take place after resumes have been screened for minimum requirements. Please note that this position is not restricted solely to the responsibilities listed above and that the job scope and responsibilities are subject to change.
BCG Digital Ventures is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected under federal, state or local law.

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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
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Location

We sit at the center of the El Segundo/Manhattan Beach tech community, walking distance to dozens of eateries and less than 2 miles from the beach.

An Insider's view of BCG Digital Ventures

What’s the vibe like in the office?

The Center is an interesting mix of east-coast grit and west-coast chill. There’s always something new to explore and learn, as most DVers have a wealth of business and life experience. Lunches (and occasional late night dinners) are eaten family style and the people are supportive, which helps us all keep calm during high-stress situations.

Lydia

Strategic Designer

What does your typical day look like?

One week I am flying to a far flung city to understand big customer and market frictions, the next week we are ideating on how we solve these challenges. By far, some of the most interesting and fast paced work I have ever been part of.

Louis

Senior Venture Architect

How has your career grown since starting at the company?

I came to DV from an event background and was hesitant to take a job as an Executive Assistant – I had never been an assistant before and didn't know the ropes. Over time, I was encouraged by my line manager and others to take on new challenges and my responsibilities grew to managing all center events, furthering the DV vision alongside Joe Takai.

Lisa

Center Project Associate

How do you make yourself accessible to the rest of the team?

I maintain multiple (8+) mentor relationships across functional groups and at all levels of seniority. This enables me to have 1 on 1 conversations biweekly or monthly where I can listen to questions, concerns, and aspirations, and also share my vision or objectives.

Hans

Partner

How does the company support your career growth?

Long-term career success is determinant on you making a name for yourself-- not only at DV on the project you're on, but longer term in the industry. I always try to find ways for my team to develop their personal brands and show them off as experts. Our employees' personal growth, visibility and brand is just as important as our ventures.

Tony

Product Director

What are BCG Digital Ventures Perks + Benefits

BCG Digital Ventures Benefits Overview

Employee well-being = Priority #1

Nothing matters more to us than the success and well-being of our employees. That is why we pair our comprehensive and competitive benefit options with a broad range of localized incentives and advantages that come with life at DV.

We’re focused on creating tools and resources that will help you live a healthy and balanced life, and our generous regional benefits encourage you to spend time with the people and hobbies that inspire you the most.

We want you to plan your life’s journey with us and engage in creative learning opportunities at global scale. Venture with us today, and you’ll enjoy all of the benefits DV has to offer.

Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Retirement & Stock Options Benefits
401(K)
In addition to a traditional 401(K) offering, BCG Digital Ventures offers a Profit Sharing Retirement Fund, which contributes an additional 7% of your base salary to a retirement fund on your behalf.
Performance Bonus
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Flexible Work Schedule
Family Medical Leave
Adoption Assistance
Vacation & Time Off Benefits
Generous PTO
Paid Volunteer Time
Sabbatical
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Recreational Clubs
Relocation Assistance
Fitness Subsidies
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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