General Manager, International Markets (Japanese)

| Pasadena
About iHerb:
iHerb is one of the leading global e-commerce retailers with its emphasis on Nutritional and Wellness products. Our mission is simple…providing the best overall value for natural products through "e-simplicity." Our values can be best defined as an environment in constant and continuous pursuit to conscientiously meet the needs of our customers, business partners, and team members while doing our part to safeguard the environment. 
 
Job Summary: 
iHerb is looking for a growth focused leader to drive market success in Customer growth and end-to-end Customer Experience. In this role, the General Manager, International Markets will be responsible for driving increases in new Customer Acquisition marketing, Customer Service, and localization of e-commerce content in Japanese speaking markets.
Job Expectations:
  • Market Lead - Drive executive leadership to deliver successful execution towards Japanese market performance targets through functional team responsibilities including: local marketing, local customer service, and localized content operations.
  • Acquisition Marketing - Lead the market growth of new Customer acquisition through efficient, measureable, and scalable marketing/advertising channels including paid advertising, paid social, CRM, on-site marketing, and referral/affiliate.
  • Marketing Platform Partnerships - Lead strategic business development activities to drive Customer and sales growth; partnerships across open marketplace, payment, shipping, affiliate network, mobile distribution, and other platforms.
  • Go-To-Market - Lead the end-to-end success of new marketing program launch; marketing/promotions, campaign localization, local program operations, customer service, and local market customer feedback.
  • Site Content & Marketing Campaign Design - Develop and continuously optimize iHerb e-commerce store content operations, marketing campaign localization, market pricing, and local promotion policy that is locally relevant and market competitive.
  • Customer Experience - Drive concerted improvements across iHerb e-commerce store content experience, Delivery service, and Customer Service to ensure a delightful end-to-end Customer experience.
Knowledge, Skills and Abilities:
  • Strong understanding of e-commerce industry and competitive landscape in Japanese speaking markets.
  • Strong understanding of market Customer demand and behavior in the supplements, vitamins, and other health related natural product industry.
  • Track record of success building and developing high performing teams, driving execution towards quarterly/annual marketing growth targets.
  • Strong leadership behavior, sound judgement, great decision making capabilities, problem solving skills.
  • Strong combination of marketing, business development, marketing/site operations, and customer experience.
  • Fluency (verbal and written) in Japanese and English languages.
Experience and Education Requirements:
  • 15+ of experience in e-commerce business.
  • 7+ years of e-commerce experience in Japanese speaking markets.
  • Bachelor’s Degree in Marketing, Finance, Science/Engineering, or related field or a combination of education and equivalent work experience.
  • An MBA is preferred.
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Location

Pasadena is known for it's charm and sophistication with the best night life, restaurants and bars this side of L.A! - Technology roles in Irvine, CA

An Insider's view of iHerb LLC.

What's something quirky about your company?

“Everyone is really different, nice and cool to be around. People are comfortable to be themselves, which is not common.”

Christopher

Junior Software Developer I

What's the biggest problem your team is solving?

“Most of the challenges stem from the extreme growth of the company in addition to keeping up with the technological advances in the market. We migrate and change quickly to adapt, which is the fun part because we are continuously learning.”

Alina

Senior Software Developer I

How does the company support your career growth?

"Everyone here is so brilliant. The teams are open and receptive to questions and work with you by providing constructive feedback, in addition to the camaraderie that supports consistent learning and development."

Kristine

Junior Software Developer I

How do you empower your team to be more creative?

"More so than empowering individuals, you have to hire the right people, trust them and let them do what they are good at.”

Alireza

Director of Software Development & Platform

What's the biggest problem your team is solving?

"The problem my team is currently solving is how to integrate robots into the warehouse. iHerb recently brought on a new team of engineers to design the robots and my team will be interfacing with them. This will involve a range of sub-problems from path finding for robot navigation to dynamic location management."

Ian

Software Developer II

What are iHerb LLC. Perks + Benefits

iHerb LLC. Benefits Overview

Perks include snack and beverage stations, on-site gym's, video arcade rooms, sand volleyball court, team happy hour and networking events and etc...iHerb is dedicated to providing comprehensive medical, dental and vision plans by contributing 75% or more of the monthly costs associated, regardless of one's level of coverage.

Culture
Volunteer in local community
iHerb is committed to helping great causes here at home and around the world. We partners with organizations like the Boys and Girls Club, Susan G Komen, Ronald McDonald House, Exceed, etc...
Partners with Nonprofits
Worldwide, we’ve donated over $5 million. iHerb facilitates two schools in Cambodia in addition to supporting the Cambodian Children's Fund and New Hope Cambodia in support of children's education.
Friends outside of work
Eat lunch together
Intracompany committees
iHerb's iFit and iFocus teams are dedicated to organizing company events in addition to creating wellness programs and initiatives. The overall health and wellness of our team members is priority!
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Open office floor plan
Health Insurance & Wellness Benefits
Flexible Spending Account (FSA)
iHerb Team Members can contribute up to $2700 annually to their FSA.
Disability Insurance
iHerb provides both short and long term disability coverage for it's Team Members.
Dental Benefits
iHerb provides both a DHMO and PPO thru Cigna Dental
Vision Benefits
Health Insurance Benefits
iHerb contributes 75% or more to the monthly costs associated with health plans ranging from Blue Shield's HMO, HMO+, PPO and HDHP.
Life Insurance
iHerb provides all full-time Team Members with a 100% company-paid $50,000.00 life/AD&D policy. In addition, Team Members have the option to elect additional life/AD&D coverage plans.
Pet Insurance
Wellness Programs
Onsite Gym
Team workouts
Retirement & Stock Options Benefits
401(K)
401(K) Matching
iHerb contributes a 100% match up to 4% of the Team Member's election. This is a "Safe Harbor" plan, absent from a vesting period , therefore the money that iHerb contributes is yours from day one.
Company Equity
iHerb provides a generous Profit Sharing and Phantom Unit Plan that provides equity to employees based on a minimal vesting period.
Performance Bonus
iHerb's annual discretionary bonus program is generous to say to say the least! Bonus plans are aligned with the individual and overall success of the company and Team Member.
Child Care & Parental Leave Benefits
Child Care Benefits
Generous Parental Leave
Family Medical Leave
Vacation & Time Off Benefits
Generous PTO
Acme Co. employees receive between 15 and 20 days per year of paid time off based on years of service.
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Game Room
Stocked Kitchen
Happy Hours
Happy hours are hosted On occasion .
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Our tuition reimbursement plan offers an annual max of $5250 with a maximum total match of $5250.
Lunch and learns
Cross functional training encouraged
Promote from within
Continuing Education stipend
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