Field Operations Manager

| Greater LA Area

Field Operations Manager

Join a team that appreciates your work. Boingo Wireless has been named among the best places to work 4 years in a row. We provide the tools and support so that you can do your job. We also have a healthy pipeline of new projects coming up. 

As our Field Ops Manager, you should be an experienced manager of multiple remote teams - ready to lead projects providing our clients properties with wired and wireless data, video network deployment, and operations in the MDU vertical. Since this role is home-office based, you’ll need to be a self-starter, with experience helping to scope projects, and then driving to completion. Boingo is a highly collaborative environment, where cross-functional work is highly valued. We’re all in this together! You should also have experience interpreting and satisfying customer technical, installation and aesthetic requirements, in setting up low voltage installation in commercial and residential buildings with diverse floor plans and construction. Strong project management skills, including planning, scheduling, management and communication skills as well as attention to detail will be critical to your success in this position. 

Responsibilities

  • Team-lead responsibility for the construction, test, and launch of Boingo wireless services in MDU vertical
  • Conduct on-site implementation and operations work in accordance with agreements, contracts and project plans.
  • Support the discovery, review, and evaluation of all potential service sub-contractors.
  • Follow program management tracking and reporting process.
  • Develop and adhere to project budget(s).
  • Conduct on-site management of field personnel, contractors and subcontractors.
  • Conduct site surveys for constructability and RF design considerations
  • Prepare or oversee the preparation of installation and final as-built drawing packages
  • Award and monitor installation subcontractor performance in accordance with:
    • SOW, schedule, budget, and quality standards
  • Support field and network engineers during testing phase, as-required

Requirements

  • Minimum of 3-5 years of operations management experience - inside plant or cable, telecommunications and Wi-Fi design, installation and optimization experience is strongly desired
  • Supervisory experience of multiple remote field-based teams
  • Experience with Wi-Fi access points, preferably with Ruckus and Cisco equipment
  • Familiarity with installation of switches and UPS units
  • Experience identifying building architecture and construction techniques
  • Experience prioritizing and planning work for team and then adjust as project or venue priorities change, without missing deadlines
  • Proficiency with Microsoft Office Suite, to include Visio
  • Proficiency with Windows or Mac, and various handheld OS wireless network settings (to troubleshoot with customers)
  • Physical requirements: ability to lift and carry ~70 pounds.
  • Willing and able to travel within region – 25%-50% of the time
  • Strong oral and written communication skills
  • Strong desire to make a difference!

Nice to have

  • PMP or other PMI certification
  • Proficiency with switch configurations, including VLANs, trunking vs. access and other port settings
  • Knowledge of wireless technology, including 802.11 b/g/n/ac and point-to-point radios
  • Knowledge and/or experience with point to point microwave radios, Cisco switching, routing and wireless equipment
  • Experience with installation and maintenance of outdoor fixed wireless systems, including microwave, millimeter wave and unlicensed 5.8 GHz radios

Meet Boingo

Boingo Wireless, Inc. (NASDAQ: WIFI) helps the world stay connected. Our vast footprint of Wi-Fi and cellular networks covers more than a million locations and reaches over a billion consumers annually – in places as varied as airports, stadiums, military bases, and multifamily communities. The Boingo platform drives revenue through various products, including Wi-Fi, DAS (cellular), Media, Wholesale, and more.

We’re an enthusiastic team, dedicated to growing our business by building amazing, valuable products. We know that our field staff is key to our success so we work hard to stay connected as a team. We make sure our field teams are included in the things we do at HQ - from live-streaming our quarterly all-hands meetings, to our Halloween Costume contest, to March Madness, and trivia contest. We even provide gift certificates for lunch. We want you to feel a part of everything we do. In addition, Boingo offers an incredible benefits package, including health, dental vision, 401(k) match, equity, unlimited vacation, parental leave, and equity. It’s no wonder we’ve been named among the Best Places to Work in LA for four years and counting!

Boingo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, gender, gender identity, sexual orientation, age, status as a protected veteran, among other things, or status as a qualified individual with disability.

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Location

10960 Wilshire Blvd Suite, Los Angeles, CA 90024

An Insider's view of Boingo Wireless

How does your team reward individual success?

Boingo’s success is a product of our people, which is why we take pride in creating a work environment where employees feel rewarded. Employees are offered competitive pay, equity in the company (RSU's), attractive bonus plans, 401(k) with employer matching and more. These are just some of the reasons Boingo is an awesome place to work.

Genevieve

Director, Talent Acquisition

What kinds of technical challenges do you and your team face?

Boingoites are faced with challenges every day, but there is nothing sweeter than overcoming a difficult task, together. The perfect example is launching Project Jake. We completely redesigned our UI for Boingo Broadband customers. It launched to much success & a boost in sales and is evidence of the awesome team work and collaboration at Boingo.

Lisa

Senior Marketing Manager

How does the company support your career growth?

If you want to succeed, Boingo will go above and beyond to make it happen. Our culture is all about promoting within, so career development is top priority. We have regular lunch & learn trainings, a generous tuition reimbursement program, and many hands-on learning experiences to support our growth and expand our skill sets.

Tyler

Senior Technical Recruiter

What’s the vibe like in the office?

Some might think that it’s the gorgeous view, snacks, or kombucha on tap, but the people are really what make coming to work every day so awesome. It’s an innovative environment that solves complex problems, but knows how to have fun along the way.

I even live with two Boingoites, so I guess you could say…I really like it here!

George

Software Engineer

What are Boingo Wireless Perks + Benefits

Boingo Wireless Benefits Overview

Working at Boingo comes with more perks than a paycheck. We offer an incredible benefits package that includes equity for everyone, health, dental, vision, 401(k) match, unlimited vacation, 12 weeks paid parental leave, and more! Our award-winning office space in Westwood, CA has 360-degree views of LA - from Catalina to the Hollywood Sign – plus a kitchen stocked with yummy snacks and drinks.

Financial Well-Being
- Competitive pay
- Quarterly Incentive Plan (bonus)
- Company equity (RSU's)
- 401(k) Savings Plan with an employer match
- Flexible Spending Accounts (healthcare and dependent care)

Time to recharge and give back
- Unlimited vacation
- Company match on charity donations

Wellness programs
- Reimbursement of up to $600 per year towards a gym membership for you (and more for your spouse)
- Equinox gym in our Westwood, CA office building (with discounted membership!)
- On-site massage, yoga and stretching

Valuable extras
- Company subsidized electronic devices like smartphones, tablets and fitness devices
- Casual work environment
- Monthly employee events like Hackathons, bowling & cocktail hours
- Lots of free snacks, fruits, veggies and drinks
- Lunches and treats from great restaurants
- Game room with Boingo keg — featuring craft beers
- We even cover the cost of your Costco or AAA membership

Culture
Friends outside of work
Eat lunch together
Daily stand up
Open door policy
Team owned deliverables
Team based strategic planning
Group brainstorming sessions
Pair programming
Open office floor plan
Diversity
Documented equal pay policy
Dedicated Diversity/Inclusion Staff
Highly diverse management team
Unconscious bias training
Diversity manifesto
Someone's primary function is managing the company’s diversity and inclusion initiatives
Health Insurance & Wellness Benefits
Health Insurance Benefits
Life Insurance
Wellness Programs
Onsite Gym
Child Care & Parental Leave Benefits
Child Care Benefits
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Paid Holidays
Paid Sick Days
Professional Development Benefits
Tuition Reimbursement
Diversity Program
Lunch and learns
Acme Co. hosts lunch and learn meetings once per month.
Cross functional training encouraged
Promote from within
Mentorship program
Our mentorship program includes 1-to-1 program, 1-to-many program, Cross-department program, Career mentoring, Leadership mentoring.
Continuing Education stipend
Time allotted for learning
Online course subscriptions available
Customized development tracks
Paid industry certifications
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