eCommerce Support Guru

| Culver City
Role:
We're looking to hire an eCommerce Support Guru, who can help us create a world-class experience for our customers. You’ll be joining our Member Success Team (MST), which is the hub of customer support and advocacy for our healthy snack delivery program, SnackNation. We’re a team of attentive, empathetic, and critical thinkers who constantly strive for perfection!
Our eCommerce team is tackling the B2C (Business to Consumer) snack space and we’re looking for a scrappy Support Guru to join our team. You’ll answer support questions ranging from simple to complex, helping to maintain a world-class experience for our hungry customers.
This is a fantastic opportunity to join a fast-growing team of friendly, driven people who value a positive attitude and relentless energy! If you have what it takes, come help us inspire people to make more conscious food decisions!
What You'll Do:
Expertly address e-Commerce customer questions via email + phone, efficiently providing answers to even the toughest of snacking dilemmas
Help customers get through critical moments with ease by taking a systematic approach to problem-solving and playing detective to solve any issue that comes your way
Oversee customer activity on our online store and brainstorm ways to improve our processes
Interdepartmental projects to improve systems + processes overall
Create phenomenal and memorable customer experiences
Support our eCommerce team as they take on the B2C snack delivery world by storm
Assist with general administrative tasks between the Member Success and eCommerce teams
Who You Are:
You're a passionate person looking for a team full of passionate people
You're obsessively organized, detail-oriented, and sincerely empathetic
You believe that there really is “no such thing as a stupid question”
You’re proactive in identifying new opportunities, solving problems, and prioritizing efforts
You're a compelling writer who crafts grammatically impeccable emails and you’re just as articulate on the phone
You're self-sufficient. Hate being babysat? Well, we hate babysitting
You're a master of the email inbox and consistently make "inbox zero"
Nice-to-haves:
You have 1-2 years of work experience under your belt
You have some experience working in “Customer Success,” “Client Support,” or similar Customer Service-oriented and/or eCommerce job titles
You have some administrative or executive assistant experience
Compensation:
Compensation is commensurate with your experience and proven past successes
About SnackNation:
We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. SnackNation cares about making a positive impact on the world, with a wellness-minded culture and values.
We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. In fact, we offer meditation, yoga and bootcamp during work hours, not after.
If you're a wellness-loving professional that wants to do impactful work, take on a lot of responsibility and be a part of our driven company culture, join us. You'll be surrounded by good people wanting to do amazing work and make an impact in our booming CPG space. We promise to help you find your better you.

About SnackNation:
We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. At SnackNation, we care about making a positive impact on the world, starting with our wellness-minded culture and values. And we’re growing! In fact, SnackNation was just ranked #24 on Inc. 5000’s list of fastest-growing US companies of 2018, and #2 in the Food & Beverage category.
We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. We even offer meditation, yoga and bootcamp during work hours, not after. Plus, we've got the accolades to back it up: We’re Great Places To Work Certified and named one of Entrepreneur’s Top Company Cultures!
If you're a wellness-loving professional who wants to make an impact, take on a lot of responsibility and be a part of our driven company culture, join us. We promise to help you find your better you, all while being surrounded by good people looking to do amazing work in our booming CPG space.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks

Location

SnackNation is situated conveniently in the middle of the trendy Hayden Tract, near the metro line stop and minutes from downtown Culver City.

An Insider's view of SNACKNATION

What’s the vibe like in the office?

The office vibe is high energy and collaborative; It is a really hard-working group of people who love to support each other. When someone gets to their goal, they hit the gong and the whole office cheers for them. We also find time to enjoy the perks in the office - unwinding in the meditation room or participating in our snack tasting panel.

Annie

Member Success Manager

How do you collaborate with other teams in the company?

As a Sr. Data Analyst, I work with almost every team in the organization helping them make sense of their data, identify key insights, and standardize reporting. It’s incredibly rewarding getting to work in such a cross-functional role that sees how data impacts every department.

Rick

Senior Data Analyst

How has your career grown since starting at the company?

Since joining this company, I've been immersed in the complex, thrilling, and ever-changing world of eCommerce. The B2C arm of our company is small, mighty, and growing rapidly. It's fun being along for the ride, and invaluable. I'm now sure I'll devote my career to eCommerce, and my career path was illuminated by my experience here at SnackNation.

Ari

eCommerce + Products Specialist

How has your career grown since starting at the company?

Most importantly, SnackNation has taught me that career growth goes hand in hand with personal growth. Since working here, I've changed my eating habits, sleeping schedule, improved the way I manage my finances and pushed my physical limits to the next level by doing a few 100 mile bike rides. All with the help and willingness from my coworkers.

Byron

Senior Account Executive

What are SNACKNATION Perks + Benefits

Health Insurance & Wellness Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs

Additional Perks + Benefits

From in-office yoga to snack tastings to walking your neighbor's pup around the block, we offer plenty of ways to take a break during the work day. One of our core values is 'Health Above All Else' and we do our very best to support physical, mental & spiritual health for our team with an array of benefits.

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