Dispatch Specialist

| Greater LA Area

Clutter is an on-demand, technology company based in Los Angeles that is disrupting the $50B/year self-storage and moving industries. We’ve built an end-to-end logistics and supply chain platform that enables us to offer consumers a much more convenient solution at price parity with the incumbents. We’ve raised $300M from a number of VCs, including SoftBank, Sequoia, Atomico and GV (formerly Google Ventures). We have 500+ team members and tens of thousands of customers in 7 major markets across the US with plans to be in 50+ markets, domestically and internationally, within the next 5 years!

At Clutter, we're fortunate to be providing a consumer value proposition that people love and one that makes economic sense - a true product/market fit that few startups ever find. To deliver on our promise to consumers, team members and investors, we're focused on hiring, training and retaining exceptional individuals. This means that we have a very thorough interview process and maintain high performance expectations, but we'll always be transparent with you and respectful of your time.

The Opportunity:

Clutter’s operations team has built an outstanding centralized support experience for our movers, drivers, warehouse team, operations leaders and customers. We are looking for an adaptive Customer Service Dispatcher to work cross-functionally with our top-notch Care and Operations teams, maximize labor utilization and maintain a high level of quality of service to our customers. This is a full-time position that is based out of our office in the Fox Hills area of Los Angeles, near LAX.

What You Get: 

  • $22/hr starting pay
  • Health, vision and dental benefits for you and your family
  • Paid Time Off (PTO)
  • Stock Options - Own a piece of this Google-backed tech start-up
  • Daily catered lunches
  • Flexible Schedules - Start times vary from 4:00am to 8:00am

As a Dispatch Specialist - you will:

  • Become the resident expert on Clutter’s platform and operations
  • Provide timely solutions in an extremely fast-paced environment
  • Manage dispatching and know status of all assigned jobs
  • Troubleshoot issues that arise in the field, warehouse and on the road
  • Develop open, efficient two-way communication with drivers and operations stakeholders
  • Manage high volume requests in a call center environment

Requirements

  • Bachelor’s degree required; startup/call center experience a plus
  • Minimum 1 year of dispatch, operations, or logistics experience required
  • Weekend availability required
  • Direct, concise communication and sound listening skills
  • Consistent track record of success
  • Proven ability to quickly and efficiently problem solve and troubleshoot - if you don’t know the answer, you know where to look and who to ask
  • Self-starter with flexibility to work in a fast-paced environment with ambiguous situations
  • Bilingual English and Spanish proficiency a plus
Read Full Job Description

Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • JavascriptLanguages
    • PythonLanguages
    • RLanguages
    • RubyLanguages
    • SqlLanguages
    • SwiftLanguages
    • ReactLibraries
    • ReduxLibraries
    • AngularJSFrameworks
    • Node.jsFrameworks
    • Ruby on RailsFrameworks
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • Internal A/B Testing PlatformAnalytics
    • BalsamiqDesign
    • InVisionDesign
    • PhotoshopDesign
    • AsanaManagement
    • Pivotal TrackerManagement
    • Internal CRM platformCRM
    • SendGridEmail

Location

Clutter is conveniently located in the middle of the trendy Hayden Tract in Culver City, minutes from the metro stop and downtown eateries.

An Insider's view of Clutter

What are some social events your company does?

During our hackathons, our Product and Engineering teams get together with the rest of Clutter to identify and solve existing and future challenges and deliver a working tech solution within 48 hours, including a chatbot to automate customer interactions and a robot prototype for our warehouses!

Dean

VP of Engineering

What projects are you most excited about?

I love bouncing around from building an A/B testing platform from scratch to launching new verticals to automating processes that make our teams more efficient. I'm now helping Clutter diversify its marketing funnel by expanding our SEO efforts. It's a mix of design, data, strategy, and automation, and it let's me flex different product muscles!

Liora

Senior Product Manager

How does the company support your career growth?

I joined Clutter as a Jr. Marketer, was promoted to Manager within a few months and most recently moved to the Product team! I’ve not only experienced a great deal of professional growth, but my career has been shaped entirely.

Allie

Associate Product Manager

How do you empower your team to be more creative?

We share the product specifications with all engineers in advance and let them express their feedback and technical opinions so that both Product and Engineers are aligned in understanding what we are building, why, and in which timeframe.

Chris

Director of Engineering

What's the biggest problem your team is solving?

We are obsessed with redefining the storage customer experience using technology. Our field operations are complex and communicating the right information at the right time is important so customers can plan their day accordingly. Real-time, thoughtful communication makes an already stressful process of storing and moving that much easier for them.

Brett

Associate Product Manager

What are Clutter Perks + Benefits

Health Insurance & Wellness Benefits
Disability Insurance
Dental Benefits
Vision Benefits
Health Insurance Benefits
Life Insurance
Retirement & Stock Options Benefits
Company Equity
Performance Bonus
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Free Daily Meals
Stocked Kitchen
Parking
Relocation Assistance
Professional Development Benefits
Job Training & Conferences
Tuition Reimbursement
Diversity Program
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