Director of Customer Experience

| Culver City
We’re looking for a customer experience thought leader who knows how to move the needle for customer retention...someone who has creative ideas, an iterative mindset and can drive toward measurable, data-driven results.
This important leader will report to the Senior Vice President of Customer Strategy and manage a small team of incredible humans who are responsible for day-to-day experience implementation.
Our customers are friendly, our product is fun and we’re making the world a healthier place one snack at a time. This is the perfect opportunity for someone who wants to test the limits of innovation and grow into a truly world-class CX leader.

SnackNation is an incredible place to work! Here’s why...

  • You’ll have the unique opportunity to drive customer experience for one of the fastest growing companies in America. In fact, SnackNation was just ranked #24 on Inc. 5000’s 2018 fastest growing companies list! You’ll create meaningful and impactful work that’s going to change the state of our business.
  • The work is fulfilling. Our products and services help make the world a better place and our culture encourages people to become the best version of themselves. You’ll be challenged to do the best work of your life, which will create lasting impact in the world.
  • You'll receive transformative mentorship. We can help you become a better customer advocate, a better leader. SnackNation Alumni have gone on to start businesses, successful podcasts, thriving consultancies, and land exciting new roles that were previously out of reach. If you seek mentorship and guidance, we’ll help you become the person you’ll need to become to achieve your personal and professional goals. And the proof is in the pudding: We’re Great Places To Work certified and have been named in Entrepreneur’s Top Company Cultures!

Plus, You Get To Do Some Really Cool Work Daily…

  • Overall: You’ll be responsible for creating and implementing the B2B and B2C customer experience here at SnackNation. That means updating journey maps based on data-driven insights, driving complex product innovations through project management, collaborating with other SnackNation teams to make the journey come to life and leading a team of implementation specialists. You’ll also measure the journey and continue to iterate in new ways every quarter.
  • Create: You’ll have the ultimate creative space to think outside the box to bring forward our brand in ways that will create lasting impact for our business.
  • Lead: You’ll get the opportunity to manage some incredible individual contributors and also grow the team to support our B2C customer experience.
  • Spark CX Inspiration: We want our customer experience to be a North Star for others including our prospective members and the CX community. We’re off to a great start, but need your help to drive to the next level.

This Is What We’re Expecting From You…

  • A strong SnackNation Core Values fit
  • 6+ years spent creating and implementing customer experiences based on data-driven insights
  • 3+ years leading people specifically with the mindset of inspiring and supporting them to become their best selves at work and beyond
  • The ability to extract meaningful insights from data and make impactful business recommendations accordingly
  • An iterative mindset...At SnackNation it’s not about being perfect, it’s about making data-driven decisions, testing solutions and implementing excellently
  • A tenacious self-starter mentality for achieving company goals in innovative ways
  • Experience developing customer journey maps
  • B2B physical product experience highly preferred
  • Project Management experience highly preferred

Perks & Benefits

  • Employee Stock Options
  • Paid Time Off
  • Company Subsidized Medical, Dental, Vision Plan
  • Life Insurance, 401k, Flexible Spending Accounts, Commuter Benefits & More
  • Catered Lunches & Well-stocked Kitchens
  • Yoga & Wellness Activities
  • Happy Hours
  • Company Retreats
  • Dog Friendly

About SnackNation:
We exist to inspire more conscious food decisions by connecting healthier brands with engaged consumers through a smart marketplace. At SnackNation, we care about making a positive impact on the world, starting with our wellness-minded culture and values. And we’re growing! In fact, SnackNation was just ranked #24 on Inc. 5000’s list of fastest-growing US companies of 2018, and #2 in the Food & Beverage category.
We look for people who aren't afraid to be themselves. Because that's our vibe. Whether it's health or sales goals, our mantra is Better Every Day. We even offer meditation, yoga and bootcamp during work hours, not after. Plus, we've got the accolades to back it up: We’re Great Places To Work Certified and named one of Entrepreneur’s Top Company Cultures!
If you're a wellness-loving professional who wants to make an impact, take on a lot of responsibility and be a part of our driven company culture, join us. We promise to help you find your better you, all while being surrounded by good people looking to do amazing work in our booming CPG space.

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Technology we use

  • Engineering
    • PythonLanguages
    • RubyLanguages
    • Node.jsFrameworks

Location

SnackNation is situated conveniently in the middle of the trendy Hayden Tract, near the metro line stop and minutes from downtown Culver City.

An Insider's view of SNACKNATION

What’s the vibe like in the office?

The office vibe is high energy and collaborative; It is a really hard-working group of people who love to support each other. When someone gets to their goal, they hit the gong and the whole office cheers for them. We also find time to enjoy the perks in the office - unwinding in the meditation room or participating in our snack tasting panel.

Annie

Member Success Manager

How do you collaborate with other teams in the company?

As a Sr. Data Analyst, I work with almost every team in the organization helping them make sense of their data, identify key insights, and standardize reporting. It’s incredibly rewarding getting to work in such a cross-functional role that sees how data impacts every department.

Rick

Senior Data Analyst

How has your career grown since starting at the company?

Since joining this company, I've been immersed in the complex, thrilling, and ever-changing world of eCommerce. The B2C arm of our company is small, mighty, and growing rapidly. It's fun being along for the ride, and invaluable. I'm now sure I'll devote my career to eCommerce, and my career path was illuminated by my experience here at SnackNation.

Ari

eCommerce + Products Specialist

How has your career grown since starting at the company?

Most importantly, SnackNation has taught me that career growth goes hand in hand with personal growth. Since working here, I've changed my eating habits, sleeping schedule, improved the way I manage my finances and pushed my physical limits to the next level by doing a few 100 mile bike rides. All with the help and willingness from my coworkers.

Byron

Senior Account Executive

What are SNACKNATION Perks + Benefits

Health Insurance & Wellness Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
Child Care & Parental Leave Benefits
Generous Parental Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Paid Volunteer Time
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Some Meals Provided
Happy Hours
Parking
Pet Friendly
Recreational Clubs

Additional Perks + Benefits

From in-office yoga to snack tastings to walking your neighbor's pup around the block, we offer plenty of ways to take a break during the work day. One of our core values is 'Health Above All Else' and we do our very best to support physical, mental & spiritual health for our team with an array of benefits.

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