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Director, Customer Enablement & Onboarding

| Greater LA Area
Hello! AppOnboard is looking for a Director, Customer Enablement and Onboarding to work on our Customer Success team. The perfect candidate is a team player who's hungry to learn and grow their skill sets as well as pick up new ones on the fly. Must have at least 5 years of experience previously in Enablement, Training, or Onboarding function.
AppOnboard is a next-gen platform that powers Full-Fidelity Demos, which allow users to instantly experience an app or game in the highest quality possible before downloading it. AppOnboard enables app and game testing, driving insights to product teams and optimizing app launches and onboarding. This is a unique opportunity for someone looking to have an impact at one of the hottest startups in Los Angeles and top companies defining the future of app development. We secured $30 million dollars of funding in 2018! Watch our COO Bryan Buskas talk about AppOnboard with Cheddar on the NYSE!
The Director, Customer Enablement & Onboarding is responsible for the global deployment of AOB’s customer onboarding and training programs. This includes overseeing training and collateral for our internal Customer Success team and customers. The Director, Customer Enablement & Onboarding has expert level product knowledge and partners closely with Product, Product Marketing and internal Subject Matter Experts to design, orchestrate & create ongoing onboarding programs and feature release rollouts to ensure AOB customers are successful. He or she will identify learning needs to create self-service/self-paced e-learning curriculum, train-the-trainer curriculum, webinars, etc. Candidates will also have a background in education, particularly in adult learning, distance learning, or instructional technology, and will have experience developing eLearning models.

Responsibilities

  • Develop and maintain expert level proficiency in AOB products and value proposition to identify training objectives, prepare training materials, webinars, tutorial videos, customer surveys, interactive exercises and demos to ensure our clients are successful
  • Create AOB courses, and manage and update eLearning and training content
  • Collaborate with SMEs and technical writers to continuously improve training programs and to provide an exceptional learning experience
  • Work closely with other members of Customer Success to provide insights on existing and future training tools from both observation and client feedback
  • Incorporate best practices when designing surveys and measuring the effectiveness of training programs on client adoption and client success initiatives
  • Incorporate a multitude of training modes (presentations, product demos, scenario-based exercises, etc.) when developing training programs
  • Design and deliver webinar trainings as needed
  • Provide a continuous assessment of training needs prioritization of needs, and execution of training; evaluate training outcomes and recommend program changes

What We're Looking For

  • 5+ years experience in Enablement, Training, or Onboarding function
  • Excellent organization skills, you must be comfortable working in a fast moving environment and dealing with rapidly changing requirements
  • Passionate about training, coaching and scaling expertisePrior experience developing, curating, implementing and executing self-paced, web-based, e-learning programs for a technical or web-based product
  • Strong collaboration, planning, and project management skills
  • Experienced user of at least one leading LMSExceptional writing, presentation and public speaking skills
  • Strong attention to detail, but ability to see the big picture

Perks and Benefits

  • Comprehensive medical, dental, and vision coverage with PPO and HMO options
  • Generous Time Off
  • 401k with company match
  • Fully-stocked kitchen and bi-weekly catered lunches
  • Paid parking and commuter stipend
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Technology we use

  • Engineering
  • Product
  • Sales & Marketing
    • C#Languages
    • C++Languages
    • GolangLanguages
    • JavaLanguages
    • JavascriptLanguages
    • PHPLanguages
    • PythonLanguages
    • RLanguages
    • SqlLanguages
    • SwiftLanguages
    • jQueryLibraries
    • jQuery UILibraries
    • ReactLibraries
    • AngularJSFrameworks
    • ExpressFrameworks
    • Node.jsFrameworks
    • ReactFrameworks
    • MySQLDatabases
    • Neo4jDatabases
    • PostgreSQLDatabases
    • RedisDatabases
    • Google AnalyticsAnalytics
    • MixpanelAnalytics
    • ApptopiaAnalytics
    • AppAnnieAnalytics
    • BalsamiqDesign
    • IllustratorDesign
    • InVisionDesign
    • PhotoshopDesign
    • SketchDesign
    • AsanaManagement
    • ConfluenceManagement
    • JIRAManagement
    • TrelloManagement
    • WordpressCMS
    • PipedriveCRM
    • SalesforceCRM
    • FreshDeskCRM
    • MailChimpEmail
    • MixRankLead Gen

Location

AppOnboard's headquarters is located in West LA, close to plenty of bars and restaurants (e.g. Westwood, Santa Monica, Sawtelle).

An Insider's view of AppOnboard

How do you collaborate with other teams in the company?

Our open office space fosters an environment of collaboration where we can always catch up with members of any team. We have frequent check-ins and roundtable discussions, which help us maintain clear communication throughout the entire organization. We all benefit from knowing about each department's goals and tackle problems together!

Molly Stott

Account Manager

How does the company support your career growth?

AppOnboard has supported my professional development by empowering me with the responsibility and freedom to explore my strengths and dive into the aspects of the business that excite me. From Day 1, I’ve felt supported in the risks that I take and encouraged to break through the professional and personal comfort zones I had created for myself.

Katie Weinstock

Senior Director of Business Development

What’s the vibe like in the office?

Just like you'd expect with any start-up with tons of promise, the office has a very exciting and high energy vibe. Everyone has a positive attitude and will pound the pavement to accomplish our goals together!

Sohair Mahmood

Head of Ad Ops

What are AppOnboard Perks + Benefits

AppOnboard Benefits Overview

We provide a multitude of benefits (Dental, Health, Vision) and a fun, start-up environment! Our main mottos are #OneTeamOneDream and #WorkHardPlayHard. We also take pride in offering all our employees with equity within the company. Check out additional perks about working at AppOnboard below!

Health Insurance & Wellness Benefits
Dental Benefits
Vision Benefits
Health Insurance Benefits
Retirement & Stock Options Benefits
401(K)
401(K) Matching
Company Equity
Performance Bonus
Child Care & Parental Leave Benefits
Flexible Work Schedule
Family Medical Leave
Vacation & Time Off Benefits
Unlimited Vacation Policy
Generous PTO
Paid Holidays
Paid Sick Days
Perks & Discounts
Casual Dress
Commuter Benefits
Company Outings
Game Room
Stocked Kitchen
Some Meals Provided
Happy Hours
Parking
Professional Development Benefits
Job Training & Conferences
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